Author Topic: advice; no programs open after running Avast AV  (Read 13780 times)

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LeeW

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Re: advice; no programs open after running Avast AV
« Reply #15 on: September 25, 2011, 01:11:41 AM »
I am experiencing the same problem exactly. My machine has been rendered useless.

System restore will not work as Avast will not free up it's quarenteened files.

This issue is popping up on forums elsewhere:

http://answers.microsoft.com/en-us/windows/forum/windows_7-system/my-antivirus-program-avast-deleted-a-file-under/80befcad-196e-41ab-8aec-4d3bc7240e0e

http://www.bleepingcomputer.com/forums/topic420300.html


The funny thing is; I was considering upgrading to the paid version. To hell with that now. This is unacceptable. I have work to do this weekend!   :-[
« Last Edit: September 25, 2011, 02:01:52 AM by LeeW »

Offline KylKov

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Re: advice; no programs open after running Avast AV
« Reply #16 on: September 25, 2011, 02:07:14 AM »
Hello

I am running Windows 7 on an HP G62-222US laptop with the free version of Avast. I am also having this problem, after running a scan that quarantined 3 Trojan files and a reboot scan which quarantined maybe 8 to 10 other, seemingly trivial game files before I grew impatient and aborted. After extensive Google searching I determined that only the programs under "Program Files (x86)" are affected, leaving me with the ability to run Internet Explorer and by pure happenstance, Maxon Cinema4D. I have tried to run system restore but all of my restore points are gone. I would love to simply restore all of the quarantined files but I can't open Avast. This seems like the best place to post and the most relevant thread to my problem, so I hope someone will be able to help.

Offline KylKov

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Re: advice; no programs open after running Avast AV
« Reply #17 on: September 25, 2011, 02:35:17 AM »
Looking at some other forums, the name of the problem files is:

Win32:Cycbot-KI

http://i54.tinypic.com/24wv9f6.png (from one of LeeW's links above - a screenshot from another person who was infected but chose to seek advice before running a boot scan)

There are other documented cases of this virus in conjunction with Avast when you search the name directly, including this one:

http://www.bleepingcomputer.com/forums/topic420141.html

...which appears to be a very detailed and serious report.
I am by no means very knowledgeable about computers beyond how to use them, but I feel like this could be useful information.

Offline 3-redheads

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Re: advice; no programs open after running Avast AV
« Reply #18 on: September 25, 2011, 05:38:04 AM »
I'm having the same problem!  I wish I had just not run the scan.

Showed 4 "high" risk infected items.  Moved 3 to the chest.  Recommended a boot scan, which I did.

Now I cannot open anything!!!  I tried system restore and it still doesn't work.

Cannot download and install other programs because they won't open.

Please help us!!!

Online CraigB

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Re: advice; no programs open after running Avast AV
« Reply #19 on: September 25, 2011, 06:36:49 AM »
As this thread is supposed to be for bswan4's problem which is being delt with by essexboy, everybody else should start your own thread for your own issues and stop hijacking this one.

This may also help for those of you that are recieving the Win32:Cycbot detection http://forum.avast.com/index.php?topic=85415.msg692170#msg692170
« Last Edit: September 25, 2011, 06:51:05 AM by craigb »

LeeW

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Re: advice; no programs open after running Avast AV
« Reply #20 on: September 25, 2011, 06:47:11 AM »
As this thread is supposed to be for bswan4's problem which is being delt with by essexboy, everybody else should start your own thread for your own issues and stop hijacking this one otherwise you wont recieve any help.

Who the hell is "hijacking" anything and at what point did Essexboy boy say "I'll take this one lads..."?

The "me too" posts on this thread show that this is a relatively sudden problem that has the same symptoms in every case. I think that's important to know.

The title of the OP's post sums up the problem pretty well and I don't see how it is necessary for each and every one of us to make what would essentially be a duplicate thread.

Offline 3-redheads

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Re: advice; no programs open after running Avast AV
« Reply #21 on: September 25, 2011, 06:49:59 AM »
There seems to be a common thread with regards to our problems. Thought it would be easier to address the issue(s) in one thread, instead of numerous threads.

Off to start my own thread....thanks anyway

my thread:  http://forum.avast.com/index.php?topic=85419.0
« Last Edit: September 25, 2011, 06:55:51 AM by 3-redheads »

Online CraigB

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Re: advice; no programs open after running Avast AV
« Reply #22 on: September 25, 2011, 07:01:58 AM »

Who the hell is "hijacking" anything and at what point did Essexboy boy say "I'll take this one lads..."?

[/quote]
You are  ::) You can see that essexboy has stepped in and asked the OP to run certain tools and is waiting for a reply and with all the chatter going on here the original seems to fade into the background.
Wheather you have the same issue or different it is always better to start your own thread.

See if this helps http://forum.avast.com/index.php?topic=85415.msg692170#msg692170

Offline lmoss

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Re: advice; no programs open after running Avast AV
« Reply #23 on: September 25, 2011, 07:22:54 AM »
I feel only marginally bad about the hijacking.  However, I am ecstatic that this seems to have solved the problem that seems to be common with many of us.  Nothing else worked and couldn't even do a system restore.  This simple one line command worked great.

Offline essexboy

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Re: advice; no programs open after running Avast AV
« Reply #24 on: September 25, 2011, 12:35:19 PM »
Please go to my site and download the file Default_EXE to your desktop
Unzip the reg file within
Right click the reg file and select merge
Accept the warnings and then try the exe files

https://skydrive.live.com/?cid=32d8666f4048075b#cid=32D8666F4048075B&id=32D8666F4048075B%21117

Offline essexboy

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Re: advice; no programs open after running Avast AV
« Reply #25 on: September 25, 2011, 01:07:46 PM »
It also appears that it may have been a file infector and an SFC /scannow run will replace the bad file

7 and Vista http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

XP http://www.updatexp.com/scannow-sfc.html

Offline bswan4

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Re: advice; no programs open after running Avast AV
« Reply #26 on: September 25, 2011, 02:50:57 PM »
essexboy,
SUCCESS!!
Downloaded your default_exe (though this did not require unzipping or selecting 'merge' per your instructions).  Then ran 'sfc/ scannow' as an administrator in Windows 7 which did repair some corrupt file(s).
Things seem to be working; can now run my usual programs.  Re-started Avast AV program successfully, noting definitions are already up to date though I can (and will) update to program 6.0.1289 from 6.0.1203.  Then I'll run a full AV scan.
Is there anything else you would suggest doing here?  Your help is very greatly appreciated.
--Bob

Offline DonZ63

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Re: advice; no programs open after running Avast AV
« Reply #27 on: September 25, 2011, 03:08:34 PM »
Since these people can't run anything from their PCs, I recommended they have a friend download one of the free bootable .iso images from Avira, Bit-Defender, or F-Secure to name a few vendors. Then have the friend burn a CD from the .iso file. The friend will have to have burn software capable of creating a bootable CD if they don't have WIN 7.

Once CD is created, restart your PC and select the BIOS option to boot from your CD/DVD drive.

AMD QUAD 945, 8 GB, NVidia GTS 450, 3 HDDs
Dual boot, MBAM Pro - both OSes, WIN 7 x64 SP1, NAV 2012, IE9; XP SP3, NIS 2011, IE8

LeeW

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Re: advice; no programs open after running Avast AV
« Reply #28 on: September 25, 2011, 03:24:50 PM »


Wheather you have the same issue or different it is always better to start your own thread.



Seems to me that duplicate posts about the same problem are when the noise comes in.

From where I see it, your off-topic post (policing the board) and admittedly my reply to be the  noise rather than the "me too" posts.

That said, thank you for the link. That CMD line fix WORKED!
« Last Edit: September 25, 2011, 03:46:15 PM by LeeW »

Online CraigB

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Re: advice; no programs open after running Avast AV
« Reply #29 on: September 25, 2011, 04:26:57 PM »


Wheather you have the same issue or different it is always better to start your own thread.



Seems to me that duplicate posts about the same problem are when the noise comes in.

From where I see it, your off-topic post (policing the board) and admittedly my reply to be the  noise rather than the "me too" posts.

That said, thank you for the link. That CMD line fix WORKED!

No point in discussing the matter any further as you dont seem to comprehend, im glad your system is now fixed  :)