Author Topic: How to get refund? As the program is not working properly?  (Read 4059 times)

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ifpgroup

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How to get refund? As the program is not working properly?
« on: October 01, 2011, 04:22:47 PM »
I have read somewhere Avast offer a 30days money back, anyone know how to procee with the refund? I have tried contacting sales, support with no result.

Offline Lisandro

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Re: How to get refund? As the program is not working properly?
« Reply #1 on: October 01, 2011, 04:32:57 PM »
Did you try your reseller? Where did you buy avast?
Why do you want a refund? What's wrong with avast?
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bilbo--baggins

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Re: How to get refund? As the program is not working properly?
« Reply #2 on: October 01, 2011, 05:01:58 PM »
Isn't the free trial to avoid problems like this?

Offline Asyn

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Re: How to get refund? As the program is not working properly?
« Reply #3 on: October 01, 2011, 05:04:21 PM »
Isn't the free trial to avoid problems like this?

Sure there is, but how is this related to your initial question..??

Edit: Forget about the second part of my answer, as you're not the OP.
« Last Edit: October 01, 2011, 05:06:10 PM by Asyn »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

ifpgroup

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Re: How to get refund? As the program is not working properly?
« Reply #4 on: October 01, 2011, 05:48:21 PM »
Did you try your reseller? Where did you buy avast?
Why do you want a refund? What's wrong with avast?

No i bought it online thru Avast. I wanted to get a refund because the software is still not working for me, and i have tried several times contacting support and using this forum but no one seem to know wht is happening.


Offline Asyn

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Re: How to get refund? As the program is not working properly?
« Reply #5 on: October 01, 2011, 06:21:47 PM »
No i bought it online thru Avast. I wanted to get a refund because the software is still not working for me, and i have tried several times contacting support and using this forum but no one seem to know wht is happening.

Well, maybe you wait a few days, as a new version of BPP will be released soon.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Para-Noid

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Re: How to get refund? As the program is not working properly?
« Reply #6 on: October 01, 2011, 07:02:59 PM »
What exactly is wrong with your avast? What is doing or not doing? What other security software do have or ever had? How did you uninstall it? What is your OS? I see you posted in the Business Protection forum. Please follow that thread. Those people over there are better qualified to assist you. We need more details other than "I want a refund". Give us a chance and we can probably fix it...really!

You have our attention. Please post the details in your original thread.
http://forum.avast.com/index.php?topic=85805.msg694010#msg694010
« Last Edit: October 01, 2011, 07:10:47 PM by Para-Noid »
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ifpgroup

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Re: How to get refund? As the program is not working properly?
« Reply #7 on: October 03, 2011, 11:55:33 AM »
What exactly is wrong with your avast? What is doing or not doing? What other security software do have or ever had? How did you uninstall it? What is your OS? I see you posted in the Business Protection forum. Please follow that thread. Those people over there are better qualified to assist you. We need more details other than "I want a refund". Give us a chance and we can probably fix it...really!

You have our attention. Please post the details in your original thread.
http://forum.avast.com/index.php?topic=85805.msg694010#msg694010

no one has come back to me with a resolution yet? the clock is ticking down to 30days for money back...


Offline RejZoR

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Re: How to get refund? As the program is not working properly?
« Reply #8 on: October 03, 2011, 12:56:08 PM »
You could for start tell what's wrong with it though...
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