Author Topic: Non-Receipt of License File / Key  (Read 4566 times)

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bivalkar

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Non-Receipt of License File / Key
« on: October 02, 2011, 05:46:48 PM »
Hello:

I am a new member. In case , this is not the forum to post this problem, my apologies.
I have purchased aVast Internet Security today (2 October 2011). The Order No. is 11513780223
. I have received an e-mail confirming the receipt of payment. The e-mail states that a License File is attached to the e-mail. However, there is no license file attached. In fact, the last line of the e-mail message states that"License File does not exist "

I have already sent e-mails to the support team and have also tried the option "resend license". I am getting an e-mail saying that "Dear customer,

we are sorry, but our records show no valid purchases with the e-mail address you specified (bivalkar@vsnl.com).

Please make sure the information you supplied is correct, and the original purchase was carried out using this email address.

If you purchased your license from an avast! reseller please contact the reseller directly (http://www.avast.com/locate-dealer).

Best regards,

the avast! team "

Please help.

Regards
Ravindra Bivalkar

Offline mikaelrask

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Re: Non-Receipt of License File / Key
« Reply #1 on: October 02, 2011, 06:05:51 PM »
welcome to the forum.

i suggest you write to the support to the reseller and post your problem there and see if they can help you there.

is the email adress correct that you posted?

how did you buy the licens from avast.com or?
« Last Edit: October 02, 2011, 06:09:33 PM by mikaelrask »
Windows 8.1 amd a10-5700 64 bit
12 GB ram 1 tb hard drive. Avast 18, MBAM

bivalkar

  • Guest
Re: Non-Receipt of License File / Key
« Reply #2 on: October 02, 2011, 06:20:02 PM »
Hello:

Many Thanks for your prompt response! I have purchased it online. Here is the text of the e-mail that I have received.

Hope this helps in resolving my problem.

Thanks and Regards

Ravindra Bivalkar
___________________________________________
"YOUR ORDER DETAILS AND ADDITIONAL INFORMATION

Dear Ravindra Bivalkar,

Thank you for becoming an AVAST customer. The following email is a summary of your order, which you can use as your proof of purchase. It contains the following information:

A) Order Details
B) avast! Product Installation Instructions
C) Support & Contacts

-----------------------------------------------------------------
A) Order Details
-----------------------------------------------------------------

Order Number: 11513780223
Order Date: October 2, 2011

PAYMENT INFORMATION
If you paid by credit card, please look for DRI*AVAST Software on your credit card billing statement.

BILLING ADDRESS
Ravindra Bivalkar
C-17, Aashirwad Society, S.No.9,Kothrud, Near Rahul Nagar   
Pune  411029
IN

bivalkar@vsnl.com
000-000-0000


SHIPPING ADDRESS
Ravindra Bivalkar
C-17, Aashirwad Society, S.No.9,Kothrud, Near Rahul Nagar   
Pune  411029
IN

bivalkar@vsnl.com
000-000-0000

Product SKU: ISV6031Y
Product Name: avast! Internet Security - 3 PCs, 1 year
Qty Ordered: 1
Amount: $29.99



Subtotal: $29.99
Shipping: $0.00 
Tax: $0.00
Total Price: $29.99
Discount: $40.00

-----------------------------------------------------------------
B) avast! Product Installation Instructions
-----------------------------------------------------------------
IMPORTANT NOTE: If you have already installed the avast! Internet Security on your PC or if you are upgrading from the avast! Free Antivirus, please go directly to step 5.

1) If you have not done so already, please download the installation file from the following URL:
http://files.avast.com/iavs5x/setup_ais.exe

2) To install the program (once downloaded), double click the downloaded file and follow the on-screen instructions. We recommend that any other applications are closed before installing the program.

3) After installation, you will be prompted to restart your computer - please do so, remembering to save any work you may have left open in other applications.

4) After your system has restarted, you will see the orange avast! icon in your system tray, near the clock (on the bottom right-hand side of the screen).

5) Together with this message you have also received a copy of your license file. Download your file and save it now to a secure folder on your hard drive and create a backup copy of it in case of hard drive failure. This file is necessary to activate your avast! Internet Security.

6) To insert your license, double click on the License.avastlic file and your license will be inserted into the avast! program automatically and your avast! is activated.

Alternatively, you may insert your license file manually by following the instructions below:

Double click on the avast! icon and choose the “Maintenance” tab from the program interface. Click on the “Subscription” option and then click on “Insert license file”. Navigate to the license file saved in step 5) and then click OK. Your license file will be inserted automatically to activate the program.

NOTE: Your license is valid from the day of purchase not the day of activation.



-----------------------------------------------------------------
C) Support & Contacts
-----------------------------------------------------------------

PRODUCT SUPPORT
  * Call our free telephone support at 1-877-314-5079
  * Read our FAQs to get instant help: <http://support.avast.com/index.php?_m=knowledgebase&_a=view>
  * Read the avast! user forum: <http://forum.avast.com>
  * Visit our Support Center: <http://www.avast.com/support>

STAY IN TOUCH
  * Join our community on Facebook: <http://www.facebook.com/avast>
  * Follow avast! on Twitter: <http://twitter.com/avast_antivirus>
  * Read our blog for interesting news: <https://blog.avast.com>
  * See all AVAST contacts: <http://www.avast.com/contacts>

Thank you for your purchase and for becoming an AVAST customer!

AVAST Software Customer Service Team
sales@avast.com
License File does not exist "

Offline Asyn

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Re: Non-Receipt of License File / Key
« Reply #3 on: October 03, 2011, 07:50:04 AM »
I have purchased it online.

Where..?? Any link..??
W8.1 [x64] - Avast PremSec 22.5.7253.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

bivalkar

  • Guest
Re: Non-Receipt of License File / Key
« Reply #4 on: October 03, 2011, 09:00:47 AM »
Hello:

I have purchased the product online at the official aVast site. The message that confirmed the purchase, has come from digitalriver site (<webhelp@digitalriver.com>).

I have still not received any feedback from aVast Support Centre even though I have booked a ticket  with Emergency Priority.

I am beginning to think that my decision to buy aVast  Internet Security was wrong because of so many hassles and even after making the full payment.

Thanks and Regards
Ravindra Bivalkar

Offline Asyn

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Re: Non-Receipt of License File / Key
« Reply #5 on: October 03, 2011, 09:07:53 AM »
I have purchased the product online at the official aVast site. The message that confirmed the purchase, has come from digitalriver site (<webhelp@digitalriver.com>).

Please contact Sales: http://www.avast.com/contact-form.php?loadStyles&subject=SALES
W8.1 [x64] - Avast PremSec 22.5.7253.B [UI.706] - Firefox ESR 91.9.1 [NS/uBO/PB] - Thunderbird 91.9.1
Avast-Tools: Secure Browser 101.0 - Cleanup 22.2 - SecureLine 5.18 - Driver Updater 22.2 - CCleaner 6.0
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0