Author Topic: How to continue my one-year subscription?  (Read 2315 times)

0 Members and 1 Guest are viewing this topic.

contrarian

  • Guest
How to continue my one-year subscription?
« on: October 05, 2011, 07:45:38 PM »
In July i bought the best Avast package and was sure to hang on Avast's confirmation memos on product keys, etc.
This past week my laptop was at the vendor for a repair and i got it back yesterday. It had re-installed Windows 7 again and everything else on it was lost. No big deal as I backed up everything. Problem with the Avast sw is that according to the Avast memos the product keys were only good for 7 days and then they would expire.

Thus, i paid for a one-year subscription but only got the use of it for 3 months. That would make it a very expensive package.  How will i obtain another product key so that i can use this program for the remainder of the subscription?

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89164
  • No support PMs thanks
Re: How to continue my one-year subscription?
« Reply #1 on: October 05, 2011, 08:24:04 PM »
The expiry is only for the initial download link. Did you not backup the license.avastlic file ?

If not - Resend avast License http://www.avast.com/resend-license-paid.php, you will need to enter the email that you used when purchasing the license, e.g. the one that the original email with the link was sent.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

contrarian

  • Guest
Re: How to continue my one-year subscription?
« Reply #2 on: October 05, 2011, 10:04:43 PM »
Thanks for your quick reply. I saved all the emails i received from Avast at time of purchase so i should find the necessary keys somewhere. Thanks again

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89164
  • No support PMs thanks
Re: How to continue my one-year subscription?
« Reply #3 on: October 05, 2011, 11:04:20 PM »
You're welcome, if you don't find it you can use the resend function.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.4.6112 (build 24.4.9067.762) UI 1.0.803/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security