Author Topic: Windows NT4 crash after Avast update  (Read 15630 times)

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esasse

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Windows NT4 crash after Avast update
« on: November 13, 2004, 01:47:42 PM »
Today all my Windows NT4 Workstation stopped working after Avast program update.

The update is set to automatic, so today this computers updated the program to version 4.5 and asked for reboot. After reboot, I only get a blue screen with a STOP 0x0000001E KMODE_EXCEPTION_NOT_HANDLED, and I can't use the computer.

It happened with my 3 computers running NT4 Wks. First it happened with 2 machines, them I went to the third one, that was powered off. I turned it on  and logged in. Avast auto-updated itself and asked me for reboot. Then the problem happened on this machine.

I'm using Avast Professional in portuguese. All NT4 SP6 in brazilian portuguese too.

What can I do to recover this machines?

Thanks!
Erick

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Re:Windows NT4 crash after Avast update
« Reply #1 on: November 13, 2004, 02:11:31 PM »
What file is named in the error message?

Offline Vlk

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Re:Windows NT4 crash after Avast update
« Reply #2 on: November 13, 2004, 02:26:19 PM »
Try temporarily deleting \windows\system32\drivers\aswTdi.sys. Does it "solve" the problem? (ie. the machine boots)


Thanks
Vlk
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omega7

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Re:Windows NT4 crash after Avast update
« Reply #3 on: November 13, 2004, 02:29:39 PM »
Hi,

I'm having the same Problem. I'm getting a bluescreen, every time I try to start up my NT4 System.

I've attached a picture of the BoD. Hope it helps.

Best regards,
Tobias
« Last Edit: November 13, 2004, 02:35:31 PM by omega7 »

Offline Vlk

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Re:Windows NT4 crash after Avast update
« Reply #4 on: November 13, 2004, 02:35:46 PM »
If you can't upload the file just send it to me email, please. Thx.
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esasse

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Re:Windows NT4 crash after Avast update
« Reply #5 on: November 13, 2004, 02:36:53 PM »
Yes, deleting \windows\system32\drivers\aswTdi.sys makes the machine boot.

Thanks for all help, I'm in direct contact with tech support.

omega7

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Re:Windows NT4 crash after Avast update
« Reply #6 on: November 13, 2004, 02:37:12 PM »
Hi,

I can't attach a picture. Is there something wrong with the board?

Tobias

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Re:Windows NT4 crash after Avast update
« Reply #7 on: November 13, 2004, 02:38:14 PM »
Quote
Thanks for all help, I'm in direct contact with tech support.


Well, - which tech support? ;)


Anyway, do you think you could send me a screenshot (e.g. a digital camera shot) of the BSOD?


Thanks
If at first you don't succeed, then skydiving's not for you.

omega7

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Re:Windows NT4 crash after Avast update
« Reply #8 on: November 13, 2004, 02:41:09 PM »
U got mail  ;)

Offline Vlk

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Re:Windows NT4 crash after Avast update
« Reply #9 on: November 13, 2004, 02:43:42 PM »
Thanks, got it. BTW how much memory does the machine have? How large is the dump file (\windows\memory.dmp) if you zip it up? Do you think you could e.g. expose it on a web site so that I could download it?


Thanks.
Vlk
If at first you don't succeed, then skydiving's not for you.

omega7

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Re:Windows NT4 crash after Avast update
« Reply #10 on: November 13, 2004, 02:49:07 PM »
Hi,

the machine has 128MB memory.
Unfortunatly I can't access the file memory.dmp, because Windows NT doesn't start and is the only OS on the machine.
And because of the NTFS I can't access the file with a simple DOS bootdisk. Sorry.

Is there any other way to access the file?

Tobias
« Last Edit: November 13, 2004, 02:55:15 PM by omega7 »

Offline Vlk

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Re:Windows NT4 crash after Avast update
« Reply #11 on: November 13, 2004, 02:55:11 PM »
Well NT4 is difficult:

- no safe mode :(
- no recovery console :(


If you have a secondary computer with a cd writer, you could use the BART CD demo. But it's quite a big download (~65MB)


It's usually much easier to install a second OS (nt, 2k, xp) to a different partition and via it access the NTFS disk... :-\
« Last Edit: November 13, 2004, 02:56:29 PM by Vlk »
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Re:Windows NT4 crash after Avast update
« Reply #12 on: November 13, 2004, 02:56:45 PM »
You should be able to access the partition if you boot from a Windows XP/2k/2k3 cd also.

Alternitive:
add ntfs for dos from Sysinternals to the dos bootdisk and it should also work.

Offline Vlk

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Re:Windows NT4 crash after Avast update
« Reply #13 on: November 13, 2004, 07:50:33 PM »
Could you please try replacing the \windows\system32\drivers\aswTdi.sys file by this one: http://www2.asw.cz/~vlk/aswTdi.sys and see if it helps?


Thanks
Vlk
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Offline Vlk

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Re:Windows NT4 crash after Avast update
« Reply #14 on: November 14, 2004, 01:52:43 AM »
Anyone else having the same problem?
We'd need to know if the problem is fixed after applying the fixed driver.

Thanks!
Vlk
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