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Author Topic: how can I get refund?  (Read 8138 times)

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RMG60

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how can I get refund?
« on: October 11, 2011, 08:24:36 PM »
Hi,

I purchased 25 seats last week.  It doesnot work and I am not getting the support I need.  I have asked for refund which it states on the website, within 30 days.

No one is replying my email, what's going on?  because I asked for a refund?
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Offline Asyn

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Re: how can I get refund?
« Reply #1 on: October 11, 2011, 08:31:04 PM »
Did you buy from a reseller or from Avast..??
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RMG60

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Re: how can I get refund?
« Reply #2 on: October 11, 2011, 08:33:59 PM »
I bought it from their online store.
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Offline Asyn

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Re: how can I get refund?
« Reply #3 on: October 11, 2011, 08:38:34 PM »
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RMG60

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Re: how can I get refund?
« Reply #4 on: October 11, 2011, 08:40:24 PM »
I did already.....no one returns my email.  What is worst is that I dont have anti virus now in the office.  Without refund, I can not make another purchase.
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Offline Asyn

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Re: how can I get refund?
« Reply #5 on: October 11, 2011, 08:45:21 PM »
Call us at:
00 420 274 005 777

Business hours:
Monday-Friday
9:00-17:00(9am-5pm)
Central-European Time
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RMG60

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Re: how can I get refund?
« Reply #6 on: October 11, 2011, 09:00:03 PM »
no us number?
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Offline Asyn

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Re: how can I get refund?
« Reply #7 on: October 11, 2011, 09:08:50 PM »
Quote from: RMG60 on October 11, 2011, 09:00:03 PM
no us number?

No, sorry. (Assumed you didn't purchase from an US-reseller.)
But you could also ask on the forum to solve your problem. ;)
Which product(s) did you purchase..??
What problem do you have..??
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RMG60

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Re: how can I get refund?
« Reply #8 on: October 11, 2011, 09:15:01 PM »
I purchased Biz Protection.  I have tried to install the console on Servers, PC.  All of them installed without problem, but when try to open in browser, it shows page can not be displayed.

I have followed the FAQ, I can not even see the page. 
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Offline Asyn

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Re: how can I get refund?
« Reply #9 on: October 11, 2011, 09:21:52 PM »
Quote from: RMG60 on October 11, 2011, 09:15:01 PM
I purchased Biz Protection.  I have tried to install the console on Servers, PC.  All of them installed without problem, but when try to open in browser, it shows page can not be displayed.

Which version is installed..? The latest is 1.1.131.7
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Offline giogio

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Re: how can I get refund?
« Reply #10 on: October 11, 2011, 09:34:27 PM »
Quote from: Asyn on October 11, 2011, 09:21:52 PM
Which version is installed..? The latest is 1.1.131.7

+1

or try with another browser, I use Firefox and I add a security exception.
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Prima di scrivere sul forum per favore leggi le istruzioni qui https://forum.avast.com/index.php?topic=144453.0
Non inviatemi MP per supporto,grazie-No support PM please
Home: E8400-4GB RAM-500GB HDD-Win10.0.15063x64-Avast! Free 17.3.2291-CryptoPrevent-MBAM 2.2free-Chrome 57(uBlock origin)-TB52
Work: i5-2400-4GB RAM-500GB HDD-Win 7sp1x64-Avast!Business Security 12.3.2515,     
Cloud Console 2.18 -FF52-TB52

RMG60

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Re: how can I get refund?
« Reply #11 on: October 11, 2011, 09:35:58 PM »
I can not even check, there is no verion on the install package.  I downloaded them last Thursday.
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Offline Asyn

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Re: how can I get refund?
« Reply #12 on: October 11, 2011, 10:11:28 PM »
Quote from: RMG60 on October 11, 2011, 09:35:58 PM
I can not even check, there is no verion on the install package.  I downloaded them last Thursday.

Here are the links to download the new version: (Pick the one you purchased..!!)
avast! Business Protection: http://files.avast.com/iavs5x/setup_console_bp.exe
avast! Business Protection Plus: http://files.avast.com/iavs5x/setup_console_bpp.exe

And here are the manuals:
BP/BPP: http://files.avast.com/files/documentation/quick-start-guide-business-protection-en-ww.pdf 
BP/BPP: http://files.avast.com/files/documentation/business-protection-plus-administrators-guide.pdf
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

wpn

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Re: how can I get refund?
« Reply #13 on: October 12, 2011, 12:33:33 AM »
did you open the browser on the server where the console is installed or tried to open via a remote browser? Do you have silverlight installed if you do via remote browser?
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