Author Topic: Very basic question-I don't know  (Read 3776 times)

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chas521

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Very basic question-I don't know
« on: October 21, 2011, 04:49:48 PM »
I am a new user of Avast free av.  I just ran a quick scan and a virus was found. Does Avast automatically clean the virus from the file or must I manually do something after?  I really don't know so please help with advice.  Thanks.  ??? 

Offline Pondus

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Re: Very basic question-I don't know
« Reply #1 on: October 21, 2011, 04:58:00 PM »
only legit files injected with malcode can be cleaned so it depends what type of malware was found.

Clean, Quarantine, or Delete?
http://antivirus.about.com/b/2007/03/11/clean-quarantine-or-delete.htm

Offline DavidR

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Re: Very basic question-I don't know
« Reply #2 on: October 21, 2011, 05:01:53 PM »
You say a virus was found, in most cases it isn't a virus at all but some other form of malware.

- What is the infected file name, the malware name given by avast where was it found e.g. (malware name, C:\windows\system32\infected-file-name.xxx) ?

####
Trojans generally can't be repaired, because the entire content of the file is malware, so it is either move to chest or delete, move to the chest being the best option (first do no harm). When a file is in the chest it can't do any harm and you can investigate the infected warning.

Only true virus infection can be repaired, e.g. when a virus infects a file it adds a small part to it, provided that virus is one which avast has a repair routine for, then it may be possible to repair the file to its uninfected state.

However, for the most part so called viruses, trojans (adware/spyware/malware, etc.) can't be repaired because the complete content of the file is malicious.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.10.6086 (build 23.10.8563.800) UI 1.0.784/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

chas521

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Re: Very basic question-I don't know
« Reply #3 on: October 21, 2011, 05:05:39 PM »
Thanks.  Saw it in quarantine.

Offline DavidR

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Re: Very basic question-I don't know
« Reply #4 on: October 21, 2011, 05:07:35 PM »
If you open the chest and right click on the file, select properties and it will give you all the information asked for.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 23.10.6086 (build 23.10.8563.800) UI 1.0.784/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

chas521

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Re: Very basic question-I don't know
« Reply #5 on: October 21, 2011, 05:08:01 PM »
You say a virus was found, in most cases it isn't a virus at all but some other form of malware.

- What is the infected file name, the malware name given by avast where was it found e.g. (malware name, C:\windows\system32\infected-file-name.xxx) ?

####
Trojans generally can't be repaired, because the entire content of the file is malware, so it is either move to chest or delete, move to the chest being the best option (first do no harm). When a file is in the chest it can't do any harm and you can investigate the infected warning.

Only true virus infection can be repaired, e.g. when a virus infects a file it adds a small part to it, provided that virus is one which avast has a repair routine for, then it may be possible to repair the file to its uninfected state.

However, for the most part so called viruses, trojans (adware/spyware/malware, etc.) can't be repaired because the complete content of the file is malicious.


File "C:\WINDOWS\KMService.exe" is infected by "Win32:PUP-gen [PUP]" virus

Offline Pondus

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Re: Very basic question-I don't know
« Reply #6 on: October 21, 2011, 05:13:54 PM »
Not malware... PUP = Possible Unwanted Program
http://searchsecurity.techtarget.com/definition/PUP


do you have a pirate version of MS office ?     
http://mybroadband.co.za/vb/archive/index.php/t-355926.html?s=43fbc98f73cb455a8edfb03589de57ee

chas521

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Re: Very basic question-I don't know
« Reply #7 on: October 21, 2011, 05:16:48 PM »
Not malware... PUP = Possible Unwanted Program
http://searchsecurity.techtarget.com/definition/PUP


do you have a pirate version of MS office ?     
http://mybroadband.co.za/vb/archive/index.php/t-355926.html?s=43fbc98f73cb455a8edfb03589de57ee

No, my MS office is legit.  Came with my computer purchase.