Author Topic: Avast found an infected file and can't delete it!  (Read 12857 times)

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Offline trobeech3

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Re: Avast found an infected file and can't delete it!
« Reply #15 on: October 22, 2011, 08:00:07 PM »
what is a vps update?

Offline Asyn

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Re: Avast found an infected file and can't delete it!
« Reply #16 on: October 22, 2011, 08:01:07 PM »
what is a vps update?

A virus signature update.
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: Avast found an infected file and can't delete it!
« Reply #17 on: October 22, 2011, 08:08:31 PM »
i repaired avast and rebooted, but still, nothing will happen when i click send to virus lab.

OK, lets make sure that you are proceeding correctly first:
You open the chest, the file needs to be in the chest (you mentioned you couldn't delete it before) so did you actually send it to the chest instead of deleting it ?

If sent to the chest, you need to be right clicking on the file in the chest and select 'Submit to virus lab...' is that what you did ?
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline DavidR

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Re: Avast found an infected file and can't delete it!
« Reply #18 on: October 22, 2011, 08:09:00 PM »
i repaired avast and rebooted, but still, nothing will happen when i click send to virus lab.

It should be sent while the next VPS update.

Before that happens the form has to be completed and that is the problem, clicking submit to virus labs doesn't generate the form.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

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Re: Avast found an infected file and can't delete it!
« Reply #19 on: October 22, 2011, 08:12:11 PM »
Before that happens the form has to be completed and that is the problem, clicking submit to virus labs doesn't generate the form.

I see.
Win 8.1 [x64] - Avast PremSec 21.11.6787.IBC [UI.681] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.4 - SecureLine 5.14 - Driver Updater 21.4 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline trobeech3

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Re: Avast found an infected file and can't delete it!
« Reply #20 on: October 22, 2011, 08:13:15 PM »
i repaired avast and rebooted, but still, nothing will happen when i click send to virus lab.

OK, lets make sure that you are proceeding correctly first:
You open the chest, the file needs to be in the chest (you mentioned you couldn't delete it before) so did you actually send it to the chest instead of deleting it ?

If sent to the chest, you need to be right clicking on the file in the chest and select 'Submit to virus lab...' is that what you did ?

Yes, exactly. I did not delete it. I wasn't able to move it to the chest until I scanned the exact folder that the virus was in. Then i was able to move it into the chest for some reason. I found the file, right clicked, and clicked submit to virus lab, and nothing else happens.

Offline DavidR

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Re: Avast found an infected file and can't delete it!
« Reply #21 on: October 22, 2011, 08:26:56 PM »
OK lets try the old fashioned way to send to avast for analysis:
Send the sample to virus (at) avast (dot) com zipped and password protected with the password in email body, a link to this topic might help and false positive in the subject.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.9.2494 (build 21.9.6698.703) UI 1.0.672/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline trobeech3

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Re: Avast found an infected file and can't delete it!
« Reply #22 on: October 22, 2011, 09:07:04 PM »
Through my email? How do i make it zipped & password protected?

Offline Pondus

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Re: Avast found an infected file and can't delete it!
« Reply #23 on: October 22, 2011, 09:20:18 PM »
upload the file to www.mediafire.com and post the download link here, then i will do it for you



OBS: you can upload direct to avast lab here   ;)
http://www.avast.com/contact-form.php?loadStyles
« Last Edit: October 22, 2011, 10:27:30 PM by Pondus »