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Author Topic: CAUSING BLUESCREEN OF DEATH!  (Read 8229 times)

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se7enshot

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CAUSING BLUESCREEN OF DEATH!
« on: October 26, 2011, 12:58:07 PM »
I purchased your licence and it causes my PC with a Windows 7 64bit OS to CRASH! That SUCKS and if AVAST can not help me, I demand a refund!
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Offline Lisandro

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Re: CAUSING BLUESCREEN OF DEATH!
« Reply #1 on: October 26, 2011, 01:12:38 PM »
Do you have any other antivirus installed?
How did you uninstall it?
Any other security program that could interfere?
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se7enshot

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Re: CAUSING BLUESCREEN OF DEATH!
« Reply #2 on: October 26, 2011, 01:23:54 PM »
No other anti-virus, i got no other security program.
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Offline Lisandro

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Re: CAUSING BLUESCREEN OF DEATH!
« Reply #3 on: October 26, 2011, 01:39:09 PM »
Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.
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Offline Asyn

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Re: CAUSING BLUESCREEN OF DEATH!
« Reply #4 on: October 26, 2011, 01:49:35 PM »
Quote from: se7enshot on October 26, 2011, 12:58:07 PM
I purchased your licence and it causes my PC with a Windows 7 64bit OS to CRASH!

Which version..??
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

ady4um

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Re: CAUSING BLUESCREEN OF DEATH!
« Reply #5 on: October 26, 2011, 01:50:12 PM »
I suggest re-downloading the latest version of the Avast edition you purchased and running it. After the installation finishes, please reboot immediately.
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se7enshot

  • Guest
Re: CAUSING BLUESCREEN OF DEATH!
« Reply #6 on: October 26, 2011, 02:06:44 PM »
@Asyn, I used ver 6.0.1289

@Tech, see attached
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se7enshot

  • Guest
Re: CAUSING BLUESCREEN OF DEATH!
« Reply #7 on: October 26, 2011, 02:13:40 PM »
Quote from: ady4um on October 26, 2011, 01:50:12 PM
I suggest re-downloading the latest version of the Avast edition you purchased and running it. After the installation finishes, please reboot immediately.

Where and what is the latest version? I just bought this on your website, isn't the link at the final purchase process suppose to be the latest version?
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Offline Asyn

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Re: CAUSING BLUESCREEN OF DEATH!
« Reply #8 on: October 26, 2011, 02:19:36 PM »
Quote from: se7enshot on October 26, 2011, 02:06:44 PM
@Asyn, I used ver 6.0.1289

Ok, that's the latest. :)
Please try this:
Repair avast:
1. Control Panel - Add/Remove programs - avast!
2. Scroll down and click on 'Repair'.
3. Follow instructions.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

se7enshot

  • Guest
Re: CAUSING BLUESCREEN OF DEATH!
« Reply #9 on: October 26, 2011, 02:33:18 PM »
@Asyn, I've been on to this for 4.5 hours now and I tried what you just mentioned a few hours ago. Some how there's something wrong with the freaking firewall + and then the current version seemed to conflict with Windows 7 as it BLUESCREEN's when I reboot.
« Last Edit: October 26, 2011, 02:35:54 PM by se7enshot »
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Offline Asyn

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Re: CAUSING BLUESCREEN OF DEATH!
« Reply #10 on: October 26, 2011, 02:36:57 PM »
Quote from: se7enshot on October 26, 2011, 02:33:18 PM
@Asyn, I've been on to this for 4.5 hours now and I tried what you just mentioned a few hours ago. Some how there's something wrong with the freaking firewall + and then the current version seemed to conflict with Windows 7 as it BLUESCREEN's when I reboot.

Which firewall did you use before..??
Which AV did you use before..??
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline -Genesis-

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Re: CAUSING BLUESCREEN OF DEATH!
« Reply #11 on: October 26, 2011, 02:39:21 PM »
I hate fixing stuff in terms of license user =(

License AV should be running smoothly without trouble shooting.

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Offline Asyn

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Re: CAUSING BLUESCREEN OF DEATH!
« Reply #12 on: October 26, 2011, 02:41:48 PM »
Quote from: -Genesis- on October 26, 2011, 02:39:21 PM
I hate fixing stuff in terms of license user =(

License AV should be running smoothly without trouble shooting.

No idea what you're talking about neither how this would help here..?? ::)
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

se7enshot

  • Guest
Re: CAUSING BLUESCREEN OF DEATH!
« Reply #13 on: October 26, 2011, 02:46:26 PM »
Quote from: -Genesis- on October 26, 2011, 02:39:21 PM
I hate fixing stuff in terms of license user =(

License AV should be running smoothly without trouble shooting.


I totally agree with you. I feel tricked by this fucking product. I'm so pissed right now!

Quote from: Asyn on October 26, 2011, 02:36:57 PM
Which firewall did you use before..??
Which AV did you use before..??

1. Windows 7 has its own built in firewall, which I turned off!
2. I used McAfee before Avast which was working fine in the trial mode until I was tricked into buying the full "fucking" license.
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Offline -Genesis-

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Re: CAUSING BLUESCREEN OF DEATH!
« Reply #14 on: October 26, 2011, 02:46:40 PM »
Quote from: Asyn on October 26, 2011, 02:41:48 PM
Quote from: -Genesis- on October 26, 2011, 02:39:21 PM
I hate fixing stuff in terms of license user =(

License AV should be running smoothly without trouble shooting.

No idea what you're talking about neither how this would help here..?? ::)

 ;D

Im just telling my side that a paid user must have no problems installing it.

It makes frustration at his side buying a license AV just a moment ago then BSOD. :-\
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Windows 11 Pro / Windows Defender/
Ryzen 5 1600/ Aorus Gtx 1080Ti Xtreme/ Gskill Trident Z RGB 3000/ Samsung Evo 250GB/ Western Digital Black 1 TB
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