Author Topic: Subscription will not update  (Read 4330 times)

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Webb

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Subscription will not update
« on: October 29, 2011, 10:11:58 PM »
Avast free version told me that I have 20 days left on my subscription and that I need to re-register.

The re-registration form shows a free registration and a paid registration but the free registration button is grayed out and no amount of clicking on will do anything. Clicking on the "Upgrade to Paid Version" works fine.

I just got my password in the mail so I can update manually but something is broken.


alpha1

  • Guest
Re: Subscription will not update
« Reply #1 on: October 29, 2011, 10:18:12 PM »
the issue has been brought up repeatedly in this forum,and hopefully developers are working on a fix.

Gargamel360

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Re: Subscription will not update
« Reply #2 on: October 29, 2011, 10:19:27 PM »
This happened to me when I had to register....it was uncooperative a couple of times/days I tried it, then one day it just worked fine, so I chalked it up to a server problem.  

The button being "grayed out" is normal, despite its appearance you should still be able to interact with it.

Offline Pondus

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Re: Subscription will not update
« Reply #3 on: October 29, 2011, 10:21:45 PM »
what about this ?

On-line registration is very simple and it's the preferred method for all users of avast Free Antivirus 5.x installed on a computer with standard Internet connectivity.
To perform on-line registration follow these steps:   http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459

Webb

  • Guest
Re: Subscription will not update
« Reply #4 on: October 29, 2011, 11:35:10 PM »
Thanks folks.  The manual renewal went fine.

Quote
The issue has been brought up repeatedly in this forum,and hopefully developers are working on a fix.
Yep, I found it on the second page.  You might want to consider making this subject sticky.

Quote
This happened to me when I had to register....it was uncooperative a couple of times/days I tried it, then one day it just worked fine, so I chalked it up to a server problem. 

The button being "grayed out" is normal, despite its appearance you should still be able to interact with it.
If I thought it would work the third time after failing twice I would have waited another day.  And, no, you can't interact with the gray button.

Quote
On-line registration is very simple and it's the preferred method for all users of avast Free Antivirus 5.x installed on a computer with standard Internet connectivity.
To perform on-line registration follow these steps:   http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459
That could be the problem. I have 6.0.1289



Laurieps

  • Guest
Re: Subscription will not update
« Reply #5 on: October 30, 2011, 01:38:38 PM »
I am also having this problem.  Nothing happens at all when you click the gray button.     :-\

Offline Asyn

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Re: Subscription will not update
« Reply #6 on: October 30, 2011, 07:39:41 PM »
I am also having this problem.  Nothing happens at all when you click the gray button.     :-\

If this doesn't work, use this: http://www.avast.com/registration-free-antivirus.php
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Webb

  • Guest
Re: Subscription will not update
« Reply #7 on: October 30, 2011, 08:05:14 PM »
I am also having this problem.  Nothing happens at all when you click the gray button.     :-\

If this doesn't work, use this: http://www.avast.com/registration-free-antivirus.php
Yeah, that's what I had to do.  They will email you a license number.