No longer able to run BOOT-TIME scan

[Warthogg]

I was able to run a Boot-Time scan on 10/19/11 but when I tried yesterday...no go.

I click on 'SCHEDULE NOW' and  'Restart computer' shows.  However, when I click on Restart computer nothing happens.  When I manually reboot, Boot-Time scan does not run.

Obviously I've tried several times before coming here.

My Avast was purchased on 10/19/11 Product SKU: ISV6011Y
Product Name: avast! Internet Security - 1 PC, 1 year

H-E-L-P appreciated !!

Wart

[Pondus]

try avast repair and reboot

For a repair of avast. Windows, Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button from the pop-up window, scroll down to Repair, click next and follow.


did that fix it ?

[Warthogg]

Pondus,

I did as you instructed plus updating the program.  Still does not work.  Did the repair and manual re-boot twice just to be sure.

The Avast India Indians refuse technical assistance unless I allow them to take control of my computer.  Will be a very warm January day in Norway when I allow that to happen !!

Also emailed for support on Thursday but received no reply.

Where should I turn for support ??  Any other ideas ??


Tom

[Pondus]

Where should I turn for support

here


try removing reboot and reinstall

us this to remove  http://www.avast.com/en-us/uninstall-utility

[Warthogg]

Alright thanks.  Now about 1:00AM for me so I'll get on this tomorrow.


Tom

[ady4um]

Also emailed for support on Thursday but received no reply.
Where should I turn for support ??  Any other ideas ??

Just a couple of comments. After repair, or after installation anew, you should reboot IMMEDIATELY before testing anything else, including configurations, scanning or updates.

ONLY if the clean re-installation doesn't solve the problem (which, if performed correctly, it should), you could use the web contact form:
http://www.avast.com/contact-form.php?loadStyles.

May I ask, before Avast, which security tools were you using?

A partial list of specific removal utilities for many security tools is located at http://thewebatom.net/uninstallers/security-software/, so cleaning up remnants of previous security tools may solve conflicts too.

[bob3160]

Here are the instructions that I send out for removing 3rd Party AV's
You'll notice that they come directly from Avast.

       Removing old third-party antivirus software before installing avast!
       https://support.avast.com/index.php?languageid=1&group=eng&_m=knowledgebase&_a=viewarticle&kbarticleid=574     
       ( The removal tool for avast! Antivirus (should you ever need it) : http://files.avast.com/files/eng/aswclear6.exe)

[Warthogg]

Bob, I was using Malwarebytes.

I shall carefully follow your destructions !


Tom

[Warthogg]

Oh....I did use the support contact form on Thursday.  No response.

[Warthogg]

ady4um, I tried repair again and immediate reboot.  Still no joy.  I'll go on with uninstall.


Tom

[ady4um]

I was using Malwarebytes.

That's the ONLY one you were using before? No other firewall and/or antivirus that may need to be also "cleaned" with the respective removal utility?

[Warthogg]

I was using Malwarebytes.

That's the ONLY one you were using before? No other firewall and/or antivirus that may need to be also "cleaned" with the respective removal utility?

Yes Mom, only Malwarebytes.....


Tom

[Warthogg]

Pondus, ady4um, bob3160,

My sincere thanks for all your help.

I've successfully uninstalled, reinstalled and run a Boot-Time scan.

Tom



 

[Pondus]

Halleluja....congratulations     

[bob3160]

Glad to hear that everything is working as it should.