Subscription will not update

[Webb]

Avast free version told me that I have 20 days left on my subscription and that I need to re-register.

The re-registration form shows a free registration and a paid registration but the free registration button is grayed out and no amount of clicking on will do anything. Clicking on the "Upgrade to Paid Version" works fine.

I just got my password in the mail so I can update manually but something is broken.

[alpha1]

the issue has been brought up repeatedly in this forum,and hopefully developers are working on a fix.

[Gargamel360]

This happened to me when I had to register....it was uncooperative a couple of times/days I tried it, then one day it just worked fine, so I chalked it up to a server problem.  

The button being "grayed out" is normal, despite its appearance you should still be able to interact with it.

[Pondus]

what about this ?

On-line registration is very simple and it's the preferred method for all users of avast Free Antivirus 5.x installed on a computer with standard Internet connectivity.
To perform on-line registration follow these steps:   http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459

[Webb]

Thanks folks.  The manual renewal went fine.

The issue has been brought up repeatedly in this forum,and hopefully developers are working on a fix.

Yep, I found it on the second page.  You might want to consider making this subject sticky.

This happened to me when I had to register....it was uncooperative a couple of times/days I tried it, then one day it just worked fine, so I chalked it up to a server problem. 

The button being "grayed out" is normal, despite its appearance you should still be able to interact with it.

If I thought it would work the third time after failing twice I would have waited another day.  And, no, you can't interact with the gray button.

On-line registration is very simple and it's the preferred method for all users of avast Free Antivirus 5.x installed on a computer with standard Internet connectivity.
To perform on-line registration follow these steps:   http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459

That could be the problem. I have 6.0.1289

[Laurieps]

I am also having this problem.  Nothing happens at all when you click the gray button.     

[Asyn]

I am also having this problem.  Nothing happens at all when you click the gray button.    

If this doesn't work, use this: http://www.avast.com/registration-free-antivirus.php

[Webb]

I am also having this problem.  Nothing happens at all when you click the gray button.    

If this doesn't work, use this: http://www.avast.com/registration-free-antivirus.php

Yeah, that's what I had to do.  They will email you a license number.