Author Topic: A startup problem  (Read 2871 times)

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Offline Bellzemos

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A startup problem
« on: November 01, 2011, 12:58:26 PM »
Hi! I've been a long time user of Avast! antivirus and am happy with it on my Windows 7 x64 machine. However, today I experienced something weird. I started up my laptop and when it came into Windows the Avast icon had an X over it. And there was only about 35 processes running (instead of about 45 as usual when I boot up). I tried to FIX Avast and start the services again but it froze instead. I also saw an asterisk sign on my internet connection icon. I restarted my PC and boot into safe mode. All seemed OK. And then back into normal mode. The problem was still present. I waited a little and all went to normal. Later I run MBAM and Avast for malware checks even if I'm 99,99% sure it's not a malware thing. I'm guessing that Avast tried to update it's definitions but something got wrong with the internet connection and it froze itself and the computer. Is that possible? Can I somehow check what happened (an Avast log or something)? What should I do? Thank you!
Intel Core i7 Q 740 @ 1.73 GHz, 6 GB RAM, Windows 7 Ultimate x64 SP1, Avast! Free Antivirus, Malwarebytes Anti-Malware (free version) and Sandboxie (paid version).

Offline Asyn

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Re: A startup problem
« Reply #1 on: November 01, 2011, 01:08:46 PM »
Repair avast:
1. Control Panel - Add/Remove programs - avast!
2. Scroll down and click on 'Repair'.
3. Follow instructions.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Bellzemos

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Re: A startup problem
« Reply #2 on: November 01, 2011, 01:25:09 PM »
Is that necessary? I mean, now it all works fine again. I'm more interested in why and what exactly happened. Also, if I repair Avast, will I keep all my custom settings that I set in Avast? Thank you.
Intel Core i7 Q 740 @ 1.73 GHz, 6 GB RAM, Windows 7 Ultimate x64 SP1, Avast! Free Antivirus, Malwarebytes Anti-Malware (free version) and Sandboxie (paid version).

Offline Asyn

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Re: A startup problem
« Reply #3 on: November 01, 2011, 01:27:53 PM »
1. Is that necessary? I mean, now it all works fine again.
2. Also, if I repair Avast, will I keep all my custom settings that I set in Avast?

1. If it's still running fine after a reboot, no.
2. Yes.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Bellzemos

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Re: A startup problem
« Reply #4 on: November 01, 2011, 03:41:41 PM »
It's running fine after reboot too, I'll leave it be. Is there any log so that I could see what happened before? I hope that it will be alright now, if not I'll post here again. Thank you for help.
Intel Core i7 Q 740 @ 1.73 GHz, 6 GB RAM, Windows 7 Ultimate x64 SP1, Avast! Free Antivirus, Malwarebytes Anti-Malware (free version) and Sandboxie (paid version).

Offline bob3160

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Re: A startup problem
« Reply #5 on: November 01, 2011, 03:46:54 PM »
@Bellzemos
There appears to have been a problem with one of the updates which was corrected by the following
update.
If everything is working again, then don't worry about it.
I got lucky again and missed the update that caused the problems.  ;D
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Offline Asyn

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Re: A startup problem
« Reply #6 on: November 01, 2011, 04:10:36 PM »
It's running fine after reboot too, I'll leave it be. Is there any log so that I could see what happened before? I hope that it will be alright now, if not I'll post here again. Thank you for help.

You're welcome..!
Also watch Bob's reply - so nothing to worry about. :)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0