« previous next »
Pages: [1]   Go Down

Author Topic: avast 6.0 license  (Read 19944 times)

0 Members and 1 Guest are viewing this topic.

dreamcat

  • Guest
avast 6.0 license
« on: November 05, 2011, 10:15:54 AM »
Okay, the free subscription suddenly ran out without warning (on my old computer it lasted waaay longer than this so i was all confused??), I registered, got my free license, but now I don't know where the hell to put it. I'm just a little baffled as to why the email directs me how to put the license in the 4.8 or 5.0 versions but not the 6.0 version which looks slightly different.

I have several options; if I go to the "subsciption" page, not the "Registration" page (because the name has changed apparently) i find these:

Renew now --> Gives me the option to pay $69 to upgrade, or "hey i already have a license". Of course I'm going to pick the second option.

Insert license file --> Err, select a file from the computer when the license was sent via email?? Not going to work

Insert activation code --> Seemed the most logical, but hey, the license key won't fit into the fields, so no.

Request conversion to 6.0 --> Oh, this might do it, but no not that either because now my free subscription doesn't exist and the system is like ftwww.

Yeah, so a little miffed (lol most likely frustrated at myself for not figuring it out) but if you can please help me asap it will really be appreciated (and i will like, chill because my computer will have protection again)...
Logged

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: avast 6.0 license
« Reply #1 on: November 05, 2011, 11:58:56 AM »
Click on Maintenance, than Registration for online registering.
1) Open Avast.
2) Click on "Maintenance" then "Registration".
3) Fill out the form for your license key and click "Submit".

Inserting the license key into: avast! Free Antivirus, avast! Pro Antivirus and avast! Internet Security.
Logged
The best things in life are free.

dreamcat

  • Guest
Re: avast 6.0 license
« Reply #2 on: November 06, 2011, 01:54:36 AM »
There is no "Registration" part under Maintenance. Maybe it changes to Subscription after the trial expires?
Logged

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: avast 6.0 license
« Reply #3 on: November 06, 2011, 02:14:27 AM »
Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.
Logged
The best things in life are free.

dreamcat

  • Guest
Re: avast 6.0 license
« Reply #4 on: November 07, 2011, 09:44:10 AM »
I guess this is what you mean? I re-saved and renamed it in my documents and deleted all but what would fit into the attachment.
Logged

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: avast 6.0 license
« Reply #5 on: November 07, 2011, 11:46:20 AM »
Quote from: dreamcat on November 07, 2011, 09:44:10 AM
I guess this is what you mean? I re-saved and renamed it in my documents and deleted all but what would fit into the attachment.
You've changed the file extension and it get corrupted.
Logged
The best things in life are free.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>> Avast Forum - Deutschsprachiger Bereich <<<
Re: avast 6.0 license
« Reply #6 on: November 07, 2011, 12:09:27 PM »
Quote from: Tech on November 07, 2011, 11:46:20 AM
You've changed the file extension and it get corrupted.

It isn't corrupted Tech. It's Chinese. ;)
Logged
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: avast 6.0 license
« Reply #7 on: November 07, 2011, 12:49:57 PM »
Quote from: Asyn on November 07, 2011, 12:09:27 PM
It isn't corrupted Tech. It's Chinese. ;)
Far beyond my knowledge... Sorry.
Logged
The best things in life are free.

dreamcat

  • Guest
Re: avast 6.0 license
« Reply #8 on: November 08, 2011, 12:12:04 AM »
Er... Why is it in Chinese?
Logged

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: avast 6.0 license
« Reply #9 on: November 08, 2011, 01:23:23 AM »
Quote from: dreamcat on November 08, 2011, 12:12:04 AM
Er... Why is it in Chinese?
You've changed the file extension and it got corrupted as I've said before. Try again.
Logged
The best things in life are free.

dreamcat

  • Guest
Re: avast 6.0 license
« Reply #10 on: November 14, 2011, 08:49:14 AM »
Okay, I can only post this much of the file. Also seems like the license expires 15 nov (today)?
Quote
:


20:37:57 min/gen  Started: 14.11.2011, 20:37:57
20:37:57 min/gen  Running setup_ais-509 (1289)
20:37:57 nrm/sys  Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
20:37:57 nrm/sys  Memory: 61% load. Phys:1597272/4140912K free, Page:4194303/4194303K free, Virt:2045768/2097024K free
20:37:57 vrb/sys  Computer WinName: KAHUWA-PC
20:37:57 min/sys  Windows Net User: SYSTEM
20:37:57 min/gen  Cmdline: /checkupdate /verysilent
20:37:57 vrb/gen  DldSrc set to inet
20:37:57 vrb/gen  Operation set to INST_OP_CHECK_UPDATE
20:37:57 min/gen  Old version: 509 (1289)
20:37:57 vrb/reg  Deleted registry: Software\AVAST Software\Avast\UpdateReady
20:37:57 nrm/sys  Using temp: C:\windows\TEMP\_asw_aisI.tm~a04204 (172112M free)
20:37:57 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
20:37:57 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1289;p)
20:37:57 vrb/sys  Computer DnsName: Kahuwa-PC
20:37:57 vrb/sys  Computer Ip Addr: 192.168.0.102
20:37:57 nrm/sys  Installed in: C:\Program Files\AVAST Software\Avast (172112M free)
20:37:57 nrm/int  SYNCER: Type: use IE settings
20:37:57 nrm/int  SYNCER: Auth: another authentication, use WinInet
20:37:57 vrb/pkg  Part prg_ais-509 is installed
20:37:57 vrb/pkg  Part vps_win32-11111302 is installed
20:37:57 vrb/pkg  Part setup_ais-509 is installed
20:37:57 vrb/pkg  Part jrog-a7 is installed
20:37:57 vrb/pkg  Part jrog2-36c is installed
20:37:57 vrb/gen  LoadState: Edition=3
20:37:57 min/gen  Old version: 509 (1289)
20:37:57 vrb/fil  SetExistingFilesBitmap: 944->434->433
20:37:57 min/gen  GUID: 205c4866-50d6-4cf5-a958-238b5ad48733
20:37:57 nrm/gen  Server definition(s) loaded for 'main': 255 (maintenance:0)
20:37:57 nrm/gen  SelectCurrent: selected server 'Download966 AVAST5 Server' from 'main'
20:37:57 nrm/int  SYNCER: Type: use IE settings
20:37:57 nrm/int  SYNCER: Auth: another authentication, use WinInet
20:37:58 nrm/int  Used server: http://download966.avast.com/iavs5x
20:37:58 min/fil  GetFileWithRetry: servers.def.vpx downloaded .
20:37:58 min/fil  servers.def.vpx not changed, 1320796249
20:37:58 nrm/gen  Server definition(s) loaded for 'main': 255 (maintenance:0)
20:37:58 nrm/gen  SelectCurrent: selected server 'Download819 AVAST5 Server' from 'main'
20:37:58 nrm/int  SYNCER: Type: use IE settings
20:37:58 nrm/int  SYNCER: Auth: another authentication, use WinInet
20:37:58 nrm/int  Used server: http://download819.avast.com/iavs5x
20:37:58 min/fil  GetFileWithRetry: prod-ais.vpx downloaded .
20:37:58 min/fil  prod-ais.vpx not changed, 1321224687
20:37:58 min/pkg  LoadProductVpu: C:\Program Files\AVAST Software\Avast\Setup\prod-ais.vpx
20:37:58 vrb/pkg  LoadPartInfo: jrog = jrog-a7 returned 00000000
20:37:58 vrb/pkg  LoadPartInfo: jrog2 = jrog2-36c returned 00000000
20:37:58 vrb/pkg  LoadPartInfo: program = prg_ais-509 returned 00000000
20:37:58 vrb/pkg  LoadPartInfo: setup = setup_ais-509 returned 00000000
20:37:58 vrb/pkg  LoadPartInfo: vps = vps_win32-11111302 returned 00000000
20:37:58 min/pkg  LoadProductVpu: C:\Program Files\AVAST Software\Avast\Setup\prod-ais.vpx ended with 00000000
20:37:58 vrb/reg  Set registry: Software\AVAST Software\Avast\DataFolder=C:\ProgramData\AVAST Software\Avast
20:37:58 vrb/reg  Set registry: Software\AVAST Software\Avast\Version=6.0
20:37:58 vrb/reg  Set registry: Software\AVAST Software\Avast\VersionShort=6.0
20:37:58 vrb/reg  Set registry: Software\AVAST Software\Avast\SetupVersion=1289
20:37:58 vrb/reg  Set registry: Software\AVAST Software\Avast\ProgramFolder=C:\Program Files\AVAST Software\Avast
20:37:58 vrb/reg  Set registry: Software\AVAST Software\Avast\Product=ais
20:37:59 nrm/pkg  Transferred: files 2, bytes 0, time 1062 ms
20:37:59 nrm/pkg  Retries: total 0, files 0, servers 2
20:37:59 vrb/fil  NeedReboot=false
20:37:59 min/gen  Return code: 0x20000001 [Nothing done]
20:37:59 min/gen  Stopped: 14.11.2011, 20:37:59


20:38:00 min/gen  Started: 14.11.2011, 20:38:00
20:38:00 min/gen  Running setup_ais-509 (1289)
20:38:00 nrm/sys  Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
20:38:00 nrm/sys  Memory: 61% load. Phys:1588580/4140912K free, Page:4194303/4194303K free, Virt:2045768/2097024K free
20:38:00 vrb/sys  Computer WinName: KAHUWA-PC
20:38:00 min/sys  Windows Net User: SYSTEM
20:38:00 min/gen  Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /session "0"   /limitcpu 
20:38:00 vrb/gen  DldSrc set to inet
20:38:00 vrb/gen  Operation set to INST_OP_UPDATE_GET_PACKAGES
20:38:00 min/gen  Old version: 509 (1289)
20:38:00 vrb/reg  Deleted registry: Software\AVAST Software\Avast\UpdateReady
20:38:00 nrm/sys  Using temp: C:\windows\TEMP\_asw_aisI.tm~a07228 (172115M free)
20:38:00 nrm/gen  SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
20:38:00 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1289;p)
20:38:00 vrb/sys  Computer DnsName: Kahuwa-PC
20:38:00 vrb/sys  Computer Ip Addr: 192.168.0.102
20:38:00 nrm/sys  Installed in: C:\Program Files\AVAST Software\Avast (172115M free)
20:38:00 nrm/int  SYNCER: Type: use IE settings
20:38:00 nrm/int  SYNCER: Auth: another authentication, use WinInet
20:38:00 vrb/pkg  Part prg_ais-509 is installed
20:38:00 vrb/pkg  Part vps_win32-11111302 is installed
20:38:00 vrb/pkg  Part setup_ais-509 is installed
20:38:00 vrb/pkg  Part jrog-a7 is installed
20:38:00 vrb/pkg  Part jrog2-36c is installed
20:38:00 vrb/gen  LoadState: Edition=3
20:38:00 min/gen  Old version: 509 (1289)
20:38:00 vrb/fil  skipped CPackageEngine_File::SetExistingFilesBitmap
20:38:00 min/gen  GUID: 205c4866-50d6-4cf5-a958-238b5ad48733
20:38:00 nrm/gen  Server definition(s) loaded for 'main': 255 (maintenance:0)
20:38:00 nrm/gen  SelectCurrent: selected server 'Download714 AVAST5 Server' from 'main'
20:38:00 nrm/int  SYNCER: Type: use IE settings
20:38:00 nrm/int  SYNCER: Auth: another authentication, use WinInet
20:38:00 dbg/gen  Entered SetupProcessAIS::Do( INST_OP_UPDATE_GET_PACKAGES )
20:38:00 dbg/gen  Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
20:38:00 dbg/gen  Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
20:38:00 dbg/gen  Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
20:38:00 nrm/int  SYNCER: Agent=Syncer/5.00 (ais-1289;p)
20:38:01 nrm/int  Used server: http://download714.avast.com/iavs5x
20:38:01 min/fil  GetFileWithRetry: servers.def.vpx downloaded .
20:38:01 min/fil  servers.def.vpx not changed, 1320796249
20:38:01 nrm/gen  Server definition(s) loaded for 'main': 255 (maintenance:0)
20:38:01 nrm/gen  SelectCurrent: selected server 'Download333 AVAST5 Server' from 'main'
20:38:01 nrm/int  SYNCER: Type: use IE settings
20:38:01 nrm/int  SYNCER: Auth: another authentication, use WinInet
20:38:01 nrm/int  Used server: http://download333.avast.com/iavs5x
20:38:01 min/fil  GetFileWithRetry: prod-ais.vpx downloaded .
20:38:01 min/fil  prod-ais.vpx not changed, 1321224687
20:38:01 min/pkg  LoadProductVpu: C:\Program Files\AVAST Software\Avast\Setup\prod-ais.vpx
20:38:01 vrb/pkg  LoadPartInfo: jrog = jrog-a7 returned 00000000
20:38:01 vrb/pkg  LoadPartInfo: jrog2 = jrog2-36c returned 00000000
20:38:01 vrb/pkg  LoadPartInfo: program = prg_ais-509 returned 00000000
20:38:01 vrb/pkg  LoadPartInfo: setup = setup_ais-509 returned 00000000
20:38:01 vrb/pkg  LoadPartInfo: vps = vps_win32-11111302 returned 00000000
20:38:01 min/pkg  LoadProductVpu: C:\Program Files\AVAST Software\Avast\Setup\prod-ais.vpx ended with 00000000
20:38:01 min/gen  Customer 999999
20:38:03 min/gen  pfnBasGetCurrentProductLicenseInfo C:\ProgramData\AVAST Software\Avast\license.avastlic return value: 0x2000001A
20:38:03 min/gen  Invalid licence: 0x2000001A
20:38:03 min/pkg  LoadAllDefs failed 0x2000001A
20:38:04 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870938
20:38:04 min/gen  timeExp zero, performing correction...
20:38:04 min/gen  timeExp=1321342684
20:38:04 min/gen  Error:The license for this product is invalid or has expired.
License is valid until: Tuesday, November 15, 2011
Current date: Monday, November 14, 2011
20:38:05 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870938
20:38:05 min/gen  timeExp zero, performing correction...
20:38:05 min/gen  timeExp=1321342685
20:38:06 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870938
20:38:06 min/gen  timeExp zero, performing correction...
20:38:06 min/gen  timeExp=1321342686
20:38:06 nrm/pkg  Transferred: files 2, bytes 0, time 1170 ms
20:38:06 nrm/pkg  Retries: total 0, files 0, servers 2
20:38:06 min/gen  Customer 999999
20:38:08 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870938
20:38:08 min/gen  timeExp=0
20:38:08 min/gen  pfnBasGetCurrentLicenseFeatureInfo C:\ProgramData\AVAST Software\Avast\license.avastlic 3 return value: 0x2000001A
20:38:09 vrb/int  Sending stats 'http://download333.avast.com/cgi-bin/iavs4stats.cgi': 00000000 204
20:38:09 vrb/fil  NeedReboot=false
20:38:10 min/gen  ashBase!_basGetCurrentProductLicenseInfo@28 returned 536870938
20:38:10 min/gen  timeExp zero, performing correction...
20:38:10 min/gen  timeExp=1321342690
20:38:10 min/gen  Return code: 0x2000001A [The license for this product is invalid or has expired.
License is valid until: Tuesday, November 15, 2011
Current date: Monday, November 14, 2011]
20:38:10 min/gen  Stopped: 14.11.2011, 20:38:10


Logged

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67194
Re: avast 6.0 license
« Reply #11 on: November 14, 2011, 12:55:50 PM »
Code: [Select]
20:38:10 min/gen  Return code: 0x2000001A [The license for this product is invalid or has expired.avast is not accepting your license.
Can you get in contact with
Logged
The best things in life are free.
Pages: [1]   Go Up
« previous next »