Author Topic: Can't register free version  (Read 2716 times)

0 Members and 1 Guest are viewing this topic.

weaselgirl

  • Guest
Can't register free version
« on: November 06, 2011, 12:52:41 AM »
I have started registered for an instillation key which I recieved, but when I put it in to the box (I have copied and pasted as well as typing it in) it says that it is not a valid key. When I press the register now button, it says 'retreving information' then nothing happens.

I have tried re ordering the key, but this did not work, and I am at a loss of what to do now

Any suggestions?

EDIT: I am now able to get the registration box to work, but once I have entered my details it says that 'system is not able to open the identified file'
« Last Edit: November 06, 2011, 12:56:18 AM by weaselgirl »

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37182
Re: Can't register free version
« Reply #1 on: November 06, 2011, 12:59:39 AM »
what avast version do you have... avast free / avast Pro / avast Internet security (AIS)


ahhh sorry i see it in the title   ;D


avast! 5.x: Inserting the license key into avast! Free Antivirus
Quote
On-line registration is very simple and it's the preferred method for all users of avast Free Antivirus 5.x installed on a computer with standard Internet connectivity. To perform on-line registration follow these steps:
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459
« Last Edit: November 06, 2011, 01:04:00 AM by Pondus »

weaselgirl

  • Guest
Re: Can't register free version
« Reply #2 on: November 06, 2011, 01:02:41 AM »
Free version 6.0

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37182
Re: Can't register free version
« Reply #3 on: November 06, 2011, 01:05:00 AM »
ya i know   ;)   ...see the user guide above...does it help ?

weaselgirl

  • Guest
Re: Can't register free version
« Reply #4 on: November 06, 2011, 01:06:38 AM »
Followed both versions (on and offline) and neither worked.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67241
Re: Can't register free version
« Reply #5 on: November 06, 2011, 02:15:23 AM »
Please, upload (attach) the avast log:
C:\ProgramData\AVAST Software\Avast\log\Setup.log
or C:\Program Files\Alwil Software\Avast5\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.
The best things in life are free.

weaselgirl

  • Guest
Re: Can't register free version
« Reply #6 on: November 06, 2011, 02:29:22 AM »
The last 500 (ish) lines
:)

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67241
Re: Can't register free version
« Reply #7 on: November 06, 2011, 02:31:45 AM »
The last 500 (ish) lines
:)
Thanks but unconclusive...
I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
The best things in life are free.