Hello!
On 10/15/2011, I had to reinstall my software on my computer and lost several files due to a virus. I renewed my Avast! pro account on 9/15/2011 according to my bank statement and requested that Avast! resend my license. Avast! reply was that they have no record of such an account. I am becoming frustrated with the automated responses and need to contact someone that can fix this problem. How should this matter be handled?