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Author Topic: Contacting customer service  (Read 8228 times)

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stuart646

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Contacting customer service
« on: November 06, 2011, 05:32:07 PM »
Hello!
On 10/15/2011, I had to reinstall my software on my computer and lost several files due to a virus. I renewed my Avast! pro account on 9/15/2011 according to my bank statement and requested that Avast! resend my license. Avast! reply was that they have no record of such an account. I am becoming frustrated with the automated responses and need to contact someone that can fix this problem. How should this matter be handled?
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Offline Asyn

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Re: Contacting customer service
« Reply #1 on: November 06, 2011, 05:48:11 PM »
Which version..?
Which OS..?
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ady4um

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Re: Contacting customer service
« Reply #2 on: November 06, 2011, 06:18:58 PM »
What about the original email you received with the license file?

http://www.avast.com/contact-form.php?loadStyles

You should use the original email address that you used to register in first place, or at least mention it.

The sales email address is also a possible contact method, but you should provide as many details as you can (specially the original email address for your original registration) so they can really resend you the license.

You could also add the link to this same topic, just in case.
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Offline Asyn

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Re: Contacting customer service
« Reply #3 on: November 06, 2011, 06:23:31 PM »
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ady4um

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Re: Contacting customer service
« Reply #4 on: November 06, 2011, 06:28:51 PM »
Quote from: Asyn on November 06, 2011, 06:23:31 PM
Quote from: ady4um on November 06, 2011, 06:18:58 PM
http://www.avast.com/contact-form.php?loadStyles
How is this link related to this topic..???

The contact option of that form includes "sales", which is the main issue according to the title of the topic.
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Offline Asyn

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Re: Contacting customer service
« Reply #5 on: November 06, 2011, 06:30:56 PM »
Quote from: ady4um on November 06, 2011, 06:28:51 PM
The contact option of that form includes "sales", which is the main issue according to the title of the topic.

Hmm, I suggest to wait for a reply first. ;)
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ady4um

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Re: Contacting customer service
« Reply #6 on: November 06, 2011, 06:44:31 PM »
Quote from: Asyn on November 06, 2011, 06:30:56 PM
Hmm, I suggest to wait for a reply first. ;)

Well, I actually (re)suggest to the OP to send an email to the *sales* email address of Avast. I still think that's the best method to solve his problem in this case.

In any case, reporting back here is desireable too.
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Offline Asyn

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Re: Contacting customer service
« Reply #7 on: November 06, 2011, 07:04:31 PM »
Quote from: ady4um on November 06, 2011, 06:44:31 PM
Well, I actually (re)suggest to the OP to send an email to the *sales* email address of Avast.

You did..??
Seems I missed it...???
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iyogisolutions1

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Re: Contacting customer service
« Reply #8 on: November 06, 2011, 07:52:03 PM »
Hi,

   If you have any issues with the avast! license file, you can call into the avast! Customer Service 1800 406 4966 toll free number. They will help you out.

Just keep your avast! order number handy.

Have a wonderful day. Good Karma! :)
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Offline Asyn

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Re: Contacting customer service
« Reply #9 on: November 06, 2011, 07:54:40 PM »
Quote from: iYogisolutions1 on November 06, 2011, 07:52:03 PM
   If you have any issues with the avast! license file, you can call into the avast! Customer Service 1800 406 4966 toll free number. They will help you out.

Please don't advertise here..!! :-\
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Offline bob3160

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Re: Contacting customer service
« Reply #10 on: November 06, 2011, 08:10:52 PM »
Business for iYogi must be bad if it needs to advertise on the Avast! Support Forum.  ::) :o
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Offline DavidR

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Re: Contacting customer service
« Reply #11 on: November 06, 2011, 08:17:22 PM »
The last thing I would suggest is phoning the toll free number, I would say it is anything but toll free.
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ady4um

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Re: Contacting customer service
« Reply #12 on: November 06, 2011, 08:19:13 PM »
Quote from: Asyn on November 06, 2011, 07:04:31 PM
Quote from: ady4um on November 06, 2011, 06:44:31 PM
Well, I actually (re)suggest to the OP to send an email to the *sales* email address of Avast.

You did..??
Seems I missed it...???

I did:
Quote from: ady4um on November 06, 2011, 06:18:58 PM
The sales email address is also a possible contact method

@stuart646,
 In addition, you have the knowledgebase articles for sales http://support.avast.com/index.php?_m=knowledgebase&_a=view

So, enough contacts and methods to solve this issue, IF stuart can identify himself to the sales department.

The iYogi possibility is ONLY valid for those users already having the correct info (like correct registered email address, license and so on). For this case (where the complete valid info is not clear even to the final user), that service is NOT a valid method to solve this problem (not for free and not even paying).
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Offline Asyn

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Re: Contacting customer service
« Reply #13 on: November 06, 2011, 08:27:21 PM »
Quote from: DavidR on November 06, 2011, 08:17:22 PM
The last thing I would suggest is phoning the toll free number, I would say it is anything but toll free.

+1
I may add that this number isn't available worlwide for free..!! ;)
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Offline Rednose

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Re: Contacting customer service
« Reply #14 on: November 06, 2011, 08:30:52 PM »
And you wil get a pitch talk for a paid service :-\

Greetz, Red.
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