Author Topic: AshMaiSv.exe keeps pinging server Please Help!!  (Read 6507 times)

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theta_sigma2

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AshMaiSv.exe keeps pinging server Please Help!!
« on: November 16, 2004, 03:52:25 PM »
umm I got a really freaky problem with my Avast! I'ma bit of a newb with progs and configurations and that sorta stuff, so go easy on me ;)

I'm not at home atm so I cant post the exact error mssg that I'm getting, but rest assured I will when I get home ;) basically its something along the lines of

"AshMaiSv.exe could not get a response from the server"

I checked that my firewall was allowing it "Norton Internet Security 2003" with latest updates, and that seems to be fine.....its a really annoying issue to cos it freezes my sys to the point that I cant even open Task Manager to kill it......meaning a hard reboot :'(

so far the only way I've managed to stop this happening is to uninstall Avast! from my sys altogether, which obviously running without the planets best AV (in my opinion anyways ;) ) is not a wise idea at all I'm sure you'll all agree anyways sorry for making this post so long I'll just post some sys info and close this post...

hoping for a fast response as no AV has got me worried sick ???

System Info
OS = Windows XP SP1
CPU = 1.5Ghz Pentium 4
RAM = 256Mb SD
Graphics = Nvidia GeForce2 MX/MX400
Firewall = Norton Internet Security 2003 w/ latest updates
Antivirus = Avast! latest edition....(re-downloaded yesterday) (currently uninstalled due to above issue)

PS
I also have YahooPOP installed on my sys from a failed attempt at installing Mozilla Firefox. Could this create any issues??

PPS
Promise to get exact error mssg as soon as I'm back home ;)

lee16

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Re:AshMaiSv.exe keeps pinging server Please Help!!
« Reply #1 on: November 16, 2004, 03:59:41 PM »
theta_sigma2

Quote
Firewall = Norton Internet Security 2003 w/ latest updates
Antivirus = Avast! latest edition....(re-downloaded yesterday) (currently uninstalled due to above issue)

Are you saying that you had both nortan anti-virus and avast anti-virus running at the same time, if this the case, then you have a problem because running two anti-viruses at the same time will always cause conflics/problems/frezzes, you will have to choose between avast anti-virus and nortan anti-virus, this should then stop any problems (although i didn't think avast would install itself if another AV as already on there)

--lee

« Last Edit: November 16, 2004, 04:00:55 PM by lee16 »

theta_sigma2

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Re:AshMaiSv.exe keeps pinging server Please Help!!
« Reply #2 on: November 16, 2004, 04:02:18 PM »
no....sorry for the confusion caused there...I'm only using the firewall from Norton Internet Security not the AV....afterall Norton AV is junk :D missed 75 items that Avast found on its 1st scan

but yeh. Only the firewall element and pop-up blocker elements of Norton Internet Security are on my machine NOT Norton AV :)
« Last Edit: November 16, 2004, 04:06:12 PM by theta_sigma2 »

lee16

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Re:AshMaiSv.exe keeps pinging server Please Help!!
« Reply #3 on: November 16, 2004, 04:09:29 PM »
Quote
but yeh. Only the firewall element and pop-up blocker elements of Norton Internet Security are on my machine NOT Norton AV

Ahh i see ok then

What OS are you using?
What exact version of avast are you using?

EDIT: Also make sure norton firewall is alowing ashmaisv.exe to access the internet

--lee
« Last Edit: November 16, 2004, 04:12:18 PM by lee16 »

theta_sigma2

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Re:AshMaiSv.exe keeps pinging server Please Help!!
« Reply #4 on: November 16, 2004, 04:12:49 PM »
*coughs*
Quote
OS = Windows XP SP1
as for Avast! version not 100% sure till I get home...pobably 1 or 2 hours from now. Pretty sure its 4.5, not sure what build tho

Offline Eddy

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Re:AshMaiSv.exe keeps pinging server Please Help!!
« Reply #5 on: November 16, 2004, 04:14:16 PM »
Do you have the mail correctly setup?
Please read the posts from Me, Igor and VLk on the first page in THIS THREAD

lee16

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Re:AshMaiSv.exe keeps pinging server Please Help!!
« Reply #6 on: November 16, 2004, 04:15:01 PM »
Ok also mabey disabling the firewall will help, because it may be blocking something since you installed 4.5.

--lee

theta_sigma2

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Re:AshMaiSv.exe keeps pinging server Please Help!!
« Reply #7 on: November 16, 2004, 04:19:48 PM »
oops :-[ guess I wasn't to clear with this bit PS
Quote
I also have YahooPOP installed on my sys from a "failed attempt" at installing Mozilla Firefox. Could this create any issues??

I'm not currently using any mail clients...just using web based

Offline Vlk

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Re:AshMaiSv.exe keeps pinging server Please Help!!
« Reply #8 on: November 16, 2004, 04:34:17 PM »
I think it will be related to yahoopop.

Could you please try installing a version with more verbose logging so that we can find out more?

How to install the version with enhanced logging capabilities:

1. Stop the Internet Mail provider
2. Download the file http://www2.asw.cz/~vlk/ashmaisv.zip and extract its contents to the avast directory (overwrite existing files)
3. Restart the Internet Mail provider

Then simulate the problem, and see the log file <avast>\data\log\aswMaiSv.log


Thanks
Vlk
« Last Edit: November 16, 2004, 05:09:18 PM by Vlk »
If at first you don't succeed, then skydiving's not for you.

theta_sigma2

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Re:AshMaiSv.exe keeps pinging server Please Help!!
« Reply #9 on: November 16, 2004, 05:29:29 PM »
Will do :) again once I get home ;) also i must mention again
Quote
I'm not currently using any mail clients...just using web based
[/b] altho I will keep running YahooPOPs while trying to simulate the problem again for the benefit of finding any possible conflicts these 2 progs might be having for other people in my situation ;) well time to go home. Hopefully if I can simulate the situation again (which i most likely will  ::) ) I'll post any additional info for u great guys to take a look at :)

theta_sigma2

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Re:AshMaiSv.exe keeps pinging server Please Help!!
« Reply #10 on: November 16, 2004, 07:14:59 PM »
ok home at last *yawns* heres the additional info u guys requested

Avast! Version =
Build: Nov2004 (4.5.523)
Xtreme Toolkit version 1.9.4.0
Using ActiveSkin version 4.2.7.3

VPS file (virus database)
Compilation date: 15/11/04
File version: 0047-0

Exact OS Info:
Microsoft Windows XP
Home Edition
Version 2002
Service Pack 1

PS
as for getting the error message I'm still waiting for it to  re-occur ;)