avast! shield and firefox connection reset

[DavidR]

That's me for the night, just after 2:20am here.

[CraigB]

There will probably be leftovers of spybot in program data and users\name\appdata\roaming you would have to have show hidden folders ticked to be able to see it, i would think you will find some norton / symantic stuff in there to if you used to have that installed.
Have you tried resetting the windows firewall to default rules ?

What version of windows are you using ?

[HolySafari]

so i found a leftovers of spybot in program data and nothing in users\name\appdata\roaming
there was no norton/symentec because i used the complete removal tool
i also did the default thing for windows firewall
i use windows vista
and i found out it's the website shield that is blocking stuff cause if i disable it then there is no problem
i just encountered the problem again i hope the fix you provide will be able to fix it

[CraigB]

If you click on windows firewall in control panel and then up the top left click on allow a program or feature through the firewall and just check through the list to make sure there are no entries for norton there, if so delet them.
Type Norton in the run bar and click on see more results then click computer from the choices and let windows do a search, delet any norton entries that are found.
Repeat the process but now type in Symantec and then repeat again for Spybot.
Now update and run a full scan with Malwarebytes to see if anything is found and let the program deal with anything it finds, im not sure if any of this is still going to help as im just going through the process of elimination and if it is still not resolved the only other thing i can think of is a clean install of avast.

[HolySafari]

k so i did all of it and i thought it fixed the problem
6 hours in bam connection reset message
so i guess i will try clean intall
how do u remove avast completly?

[CraigB]

Download a freash copy of avast http://files.avast.com/iavs5x/setup_av_free.exe and the uninstall tool and save http://files.avast.com/files/eng/aswclear.exe.
Uninstall avast from remove programs then reboot into safe mode ( tap f8 while starting system ) Go to where you saved the download tool, open it and scroll to the versions of avast you have used 4,5,6 run once for each version you have used, when done reboot back into normal mode and run CCleaner if you have it! for cleaner and registry, now go to the avast install file you downloaded and install, once installed fill out the registration form and reboot the system again

Hopefully its all working now

[HolySafari]

noooo
i did everything u said
removing it going to save mode running the uninstalling tool and cc cleaner
and had smooth surfing for like 5 hours then bam once again
connection reset
i even reinstalled firefox
any other ideas?

[HolySafari]

since it is the web shield is it possible for me to just disable it
and is malwarebyte enough to cover that ground?

[CraigB]

since it is the web shield is it possible for me to just disable it
and is malwarebyte enough to cover that ground?

Im out of ideas on this connection reset issue 

Malwarebytes is not an antivirus so it wont be looking for the same stuff as the webshield.

[HolySafari]

maybe i should install the 5.0 version instead? would that make any difference

[CraigB]

maybe i should install the 5.0 version instead? would that make any difference

You could try, hopefully in the next week there will also be a new release.

[HolySafari]

i see
well i really do appreicate your help
fingers crossed for new release to fix problem
until then i guess i will just hope the problem don't happen often

[FlyingRobot]

If you don't have high confidence that your system is clean, you might use one of the bootable Antivirus scanners and also go on to carefully look around at what is started (SysInternals autoruns program is a useful tool) and how things are configured in general.

If you are familiar with Internet protocols you could snoop traffic to examine what is happening at that level (Wireshark is useful).

One way to test for some spurious network activity is to run a test client on one machine, a test server on another machine, both machines directly connected or on an isolated LAN.  If that proves negative and one wants to test through their ISP, they can run the test server on a remote host (assuming they have access to one).  There are numerous free network test programs  including some specific to HTTP.  There are also numerous perl scripts and other types of programs available as source (if you program).

If you are on a LAN with others, they can sniff the packets to/from your machine which makes it easier to pull various pranks/attacks.

[HolySafari]

so the problem is still pretty annoying
and i was combing through everything to find any residual norton/symentec files
and i found this
C:\TOSAPINS\Norton-Internet-Security
i'm using a toshiba
but no matter how i try to remove it, it won't delete with the latest norton removal tool
any ideas?