Author Topic: AV Security 2012 isn't being removed by avast.  (Read 24168 times)

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Offline essexboy

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Re: AV Security 2012 isn't being removed by avast.
« Reply #75 on: December 14, 2011, 12:26:17 AM »
It killed the two locked services and the main malware folders

How is the computer behaving now ?

toobusyforvirus

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Re: AV Security 2012 isn't being removed by avast.
« Reply #76 on: December 14, 2011, 12:37:38 AM »
It seems pretty good. Like I said, it seems to have killed that genuine advantage thing that automatically pops up too (incidentally, ever heard if those are legit or not? it looked official, but even then sounded sort of sketchy like something that would monitor activity). I never thought to take a screenshot before, but the logo on it looked like this...
http://www.google.com/imgres?q=windows+genuine+advantage&um=1&hl=en&biw=1014&bih=629&tbm=isch&tbnid=plmhVOhxpeBLnM:&imgrefurl=http://www.jauhari.net/how-to-remove-windows-genuine-authentication&docid=1cfMBtxkzW4JyM&imgurl=http://static.jauhari.net/engine/wp-content/uploads/2010/09/WGA-Logo.png&w=256&h=256&ei=O-HnTsDDCMHFsQLr9uz7CA&zoom=1&iact=hc&vpx=100&vpy=217&dur=4745&hovh=204&hovw=204&tx=138&ty=72&sig=115971764693900836115&page=2&tbnh=119&tbnw=119&start=15&ndsp=15&ved=1t:429,r:0,s:15

Sorry to go on a tangent there. :)
Is there anything I should run to verify completely that there's nothing else left in the system or that nothing reinstalled itself after the fix?

DonZ63

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Re: AV Security 2012 isn't being removed by avast.
« Reply #77 on: December 14, 2011, 01:01:06 AM »
I assume your running WIN 7? I never saw a post by you stating what OS you were running.

In WIN 7, Windows Genuine Advantage balony is built into the OS install. In other words, you get it whether you want it or not. You should not be getting any popups stating to install it that I am aware of.

In XP, it's a separate download via WIN Updates. If you don't install it, the only updates you can download are security related. The WGA alert would only occur when you access the Windows Update site as I recall.

Not sure about Vista since I never installed it.
« Last Edit: December 14, 2011, 01:03:15 AM by DonZ63 »

toobusyforvirus

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Re: AV Security 2012 isn't being removed by avast.
« Reply #78 on: December 14, 2011, 01:07:47 AM »
I thought I posted windows XP in one of the first responses. Thanks for clarifying that though. I didn't know enough about it to install it, but when I noticed that it did not automatically run it's dialog box after this last reboot I started suspecting that it may have been bundled with the rootkit or previous virus all along.

^_^ http://buttersafe.com/2008/10/23/the-detour/ very true in my case.
« Last Edit: December 14, 2011, 01:09:41 AM by toobusyforvirus »

toobusyforvirus

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Re: AV Security 2012 isn't being removed by avast.
« Reply #79 on: December 14, 2011, 02:10:11 AM »
I found a folder on the C drive called Qoobox which implies it contains quarantined files. Is there somewhere those should be sent for analysis or something?

Offline essexboy

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Re: AV Security 2012 isn't being removed by avast.
« Reply #80 on: December 14, 2011, 08:46:02 PM »
No if it found them then they are known so no upload is required

Could you now run MBAM and a fresh OTL scan please and then  let me know what problems remain

Please download Malwarebytes' Anti-Malware[/b]
 
Double Click mbam-setup.exe to install the application.
  • Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish, so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.[/b]

toobusyforvirus

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Re: AV Security 2012 isn't being removed by avast.
« Reply #81 on: December 14, 2011, 11:36:40 PM »
I ran a full run of malwarebytes while I was at work today, and it turned up with nothing detected! :D

I'll go ahead and run OTL again just to be sure.

Thanks for all the help bud, couldn't have done it without ya! :)

toobusyforvirus

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Re: AV Security 2012 isn't being removed by avast.
« Reply #82 on: December 15, 2011, 12:32:22 AM »
Here's the final (hopefully) OTL log. :)

Offline essexboy

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Re: AV Security 2012 isn't being removed by avast.
« Reply #83 on: December 15, 2011, 08:56:10 PM »
Subject to no further problems   :)

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following
    Quote
    :Commands
    [resethosts]
    [emptytemp]
    [CLEARALLRESTOREPOINTS]
     [Reboot]
  • Then click the Run Fix button at the top
  • Let the program run unhindered, reboot the PC when it is done
Remove ComboFix
  • Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  • In the Run box, type in ComboFix /Uninstall
     (Notice the space between the "x" and "/")
    then click OK



  • Follow the prompts on the screen
  • A message should appear confirming that ComboFix was uninstalled
Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that
  • Click Start.
  • Open My Computer.
  • Select the Tools menu and click Folder Options.
  • Select the View Tab.
  • Under the Hidden files and folders heading select Do not show hidden files and folders.
  • Click Yes to confirm.
  • Click OK.
   Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:
  • Go to this site  and click Do I have Java
  • It will check your current version and then offer to update to the latest version
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave: