Thank you, as I dig deeper into the problem, your solution has become a bit more clear. One of the other techs had to do this for Avast 4, but he isn't around and I want to confirm this with him.
I trust your solution, but I want to understand it, so am currently reading up on Business Protection (Plus) Administrators Guide.
Again, thank you! And I will let you know the final outcome along with my steps in resolving the issue.