Hello everyone,
First of all I would like to say that I'm a brand new user of Avast (two days old), and this is my first visit to the forum. I'm glad to be here.
I would appreciate your help with the following two things:
1. Last night's scan, revealed some files that Avast characterized as viruses/suspect files, and as a result during the scan it placed them inside the Virus Chest. Fine up to here. I wanted to restore some of them back to their original position, so I right-clicked them from inside the Chest, and chose the "Restore" option.
The files were restored (I checked), but I still see them inside the Virus Chest. Is this normal for Avast, i.e., after you restore files from the Chest, to still see them inside the Chest?
2.One of these files, when restored, it was picked up by SAS (with real time protection) as suspect. So SAS, places it in Quarantine. Fine. I go to SAS Quarantine options, try to restore it (fine, so it does), but then Avast Real time Shield comes and places it again in the Virus Chest. So, I'm in a kind of a loop here.
Despite the fact that in the Avast Options, (both for On-demand & Real time) I have excluded the specific file, Avast does not let me restore the file, i.e., when placed out of the quarantine from SAS, it picks it up again. Is there a way to make Avast leave this file alone?
I would really appreciate your help with these two issues please. Thank you very much in advance guys.
All the best,
Frank.