Author Topic: BSOD on Avast! 6.0.1345  (Read 4106 times)

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intercarce

  • Guest
BSOD on Avast! 6.0.1345
« on: November 16, 2011, 11:02:00 AM »
We have just Buy a Business Protection Plus licence,

2 Days ago we start to install avast to client computers

yesterdey 10 BSOD on my computer!!!!!!!!! Cry

WIN XP PRO SP3 32
Avast 6.0.1345

PLEASE HELP ME!

Offline Lisandro

  • Avast team
  • Certainly Bot
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  • Posts: 67195
Re: BSOD on Avast! 6.0.1345
« Reply #1 on: November 16, 2011, 11:22:35 AM »
Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis.
There is also C:\Windows\Memory.dmp file.
Better if you can add some information about the BSOD and the link for this topic in a readme.txt file, compress (zip) together the readme.txt and the Memory.dmp, rename it with a unique name.
Upload it to this anonymous write-only ftp server location: ftp://ftp.avast.com/incoming/
The best things in life are free.

intercarce

  • Guest
Re: BSOD on Avast! 6.0.1345
« Reply #2 on: November 17, 2011, 08:47:01 AM »
I have uploaded it to your ftp server

filename is :BSOD601345.zip

Thanks

Offline bs

  • Avast team
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  • Posts: 28
Re: BSOD on Avast! 6.0.1345
« Reply #3 on: November 21, 2011, 12:02:29 PM »
Thanks for reporting this problem. Would you be so kind and upload kernel dump of this BSOD too? Instructions, how to do this are https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=87.
Thanks.