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BSOD on Avast! 6.0.1345
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Topic: BSOD on Avast! 6.0.1345 (Read 4106 times)
0 Members and 1 Guest are viewing this topic.
intercarce
Guest
BSOD on Avast! 6.0.1345
«
on:
November 16, 2011, 11:02:00 AM »
We have just Buy a Business Protection Plus licence,
2 Days ago we start to install avast to client computers
yesterdey 10 BSOD on my computer!!!!!!!!! Cry
WIN XP PRO SP3 32
Avast 6.0.1345
PLEASE HELP ME!
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Lisandro
Avast team
Certainly Bot
Posts: 67195
Re: BSOD on Avast! 6.0.1345
«
Reply #1 on:
November 16, 2011, 11:22:35 AM »
Please, go to folder \windows\minidump and send the newest (recent) .mdmp files for analysis.
There is also C:\Windows\Memory.dmp file.
Better if you can add some information about the BSOD and the link for this topic in a readme.txt file, compress (zip) together the readme.txt and the Memory.dmp, rename it with a
unique
name.
Upload it to this anonymous write-only ftp server location:
ftp://ftp.avast.com/incoming/
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The best things in life are free.
intercarce
Guest
Re: BSOD on Avast! 6.0.1345
«
Reply #2 on:
November 17, 2011, 08:47:01 AM »
I have uploaded it to your ftp server
filename is :BSOD601345.zip
Thanks
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bs
Avast team
Jr. Member
Posts: 28
Re: BSOD on Avast! 6.0.1345
«
Reply #3 on:
November 21, 2011, 12:02:29 PM »
Thanks for reporting this problem. Would you be so kind and upload kernel dump of this BSOD too? Instructions, how to do this are
https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=87
.
Thanks.
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BSOD on Avast! 6.0.1345