Author Topic: POP Access to Outlook 2007 to Gmail not working after update to 6.0.1367  (Read 3773 times)

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Nick W50

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My POP and SMTP access to Gmail have stopped working after I updated from 6.0.1289 to 6.0.1367 today.  As per Gmail instruction I tried a telnet to pop.gmail.com 995 and this fails on the updated PC. It works on another PC on the same network with v6.0.1289.  I then tried turning off the mail scanner - no luck.  I tried turning off all scanners - didn't work.  I tried deleting the Gmail entries in the mail scanner - still no joy.  I tried disabling the Windows Firewall (just in case) - no difference.  I tried a system restore to prior to the update - this put Avast back to 6.0.1289 but Avast now reported that it was in an "unstable state" and I still couldn't send or receive emails. I then tried uninstalling Avast and I still can't send or receive e-mails to Gmail. Email via 110/25 is ok on another account. As is 110/587 (unencrypted - this implies that 587 is open) on yet another account. Please help. I don't seem to be the only one - there is another person reporting the same issue on Gmail forums and in an off topic post in this forum ("Avast Internet Security Blocked my internet connection ?? why ?")
« Last Edit: December 06, 2011, 11:16:28 PM by Nick W50 »

Offline Pondus

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Re: POP Access to Outlook 2007 to Gmail not working after update to 6.0.1367
« Reply #1 on: December 06, 2011, 11:07:59 PM »
Have you tried to delete the accounts in Outlook and sett them up from start again ?

Nick W50

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Re: POP Access to Outlook 2007 to Gmail not working after update to 6.0.1367
« Reply #2 on: December 06, 2011, 11:13:39 PM »
Yes. I tried creating a complete new Outlook profile. The fact telnet fails kind of eliminates Outlook anyway.

Should have mentioned the PC is Windows XP SP3 - this seems to be common to those reporting a problem.

ady4um

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Re: POP Access to Outlook 2007 to Gmail not working after update to 6.0.1367
« Reply #3 on: December 06, 2011, 11:36:57 PM »
After updating Avast and REBOOT, delete the firewall rules if you have connection problems. Then reboot yet again.

If this is not enough or anything else is going on, please report back (without going back to some restore point) so we can try additional suggestions.

Nick W50

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Re: POP Access to Outlook 2007 to Gmail not working after update to 6.0.1367
« Reply #4 on: December 06, 2011, 11:52:51 PM »
Just seen a post on Gmail forum. Apologies this doesn't appear to be an Avast issue. The update timing was a coincidence.  There seems to be a problem with UK access to Gmail.  See http://www.google.co.uk/support/forum/p/gmail/thread?tid=0b248078197e21a2&hl=en

The temporary fix seems to be replacing pop.gmail.com and smtp.gmail.com with ww-in-f108.1e100.net and ignoring any warning re SSL Certs.

Thank you for quick responses.