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Author Topic: Infected by: Win32:Patched-WQ Win32:malware-gen  (Read 14019 times)

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whenpigsfly

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Re: Infected by: Win32:Patched-WQ Win32:malware-gen
« Reply #15 on: December 03, 2011, 11:44:48 AM »
Hmm, windows update doesn't seem to be working. I followed the troubleshooting and deleted stuff in the ServiceUpdate folder as well as the download folder but it still says

"Windows could not search for new updates."

Code 80096001 Unknown error.

What do you think this is due to?

Other than that everything else seems fine.

Many thanks,
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Offline essexboy

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Re: Infected by: Win32:Patched-WQ Win32:malware-gen
« Reply #16 on: December 03, 2011, 12:14:38 PM »
First within services could you check that windows update is set to auto

Control Pane > Administrative Tools > Services (screenshot attached )


Then download and install the MSFixit centre from here http://fixitcenter.support.microsoft.com/Portal/GetStarted
And run both windows update fixes (second screenshot)

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Offline essexboy

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Re: Infected by: Win32:Patched-WQ Win32:malware-gen
« Reply #17 on: December 03, 2011, 12:16:39 PM »
Second screen
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whenpigsfly

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Re: Infected by: Win32:Patched-WQ Win32:malware-gen
« Reply #18 on: December 07, 2011, 10:37:26 AM »
Windows Update is set to auto.

Can't seem to install fix it centre (even while running as admin):

"Error: A system-level error occurred while verifying trust."

Cheers,
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Offline essexboy

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Re: Infected by: Win32:Patched-WQ Win32:malware-gen
« Reply #19 on: December 07, 2011, 09:24:38 PM »
OK lets get wiindows to check the file system

Go Start > All Programs > Accessories
Right click Command Prompt and select run as administrator
Type in the following in the black box :

sfc /scannow

Reboot on completion and try again
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whenpigsfly

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Re: Infected by: Win32:Patched-WQ Win32:malware-gen
« Reply #20 on: December 08, 2011, 10:24:45 AM »
Still doesn't seem to be working:

The error occurs when the FixIt installation is installing "PowerShell":

"An unexpected error has occurred. Setup cannot continue. Please close and try again.
Error: A system-level error occurred while verifying trust."

Many thanks,
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Offline essexboy

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Re: Infected by: Win32:Patched-WQ Win32:malware-gen
« Reply #21 on: December 08, 2011, 09:59:05 PM »
OK that means that the SystemCertificates is corrupt

Could you run a chkdisc first to see if that will recover it

Meanwhile I will see if I can find a way to repair it
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Offline essexboy

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Re: Infected by: Win32:Patched-WQ Win32:malware-gen
« Reply #22 on: December 08, 2011, 10:03:02 PM »
A quick thought on the easy way to replace the certificates folder... You need Vista  SP2 - so download from here and install http://www.microsoft.com/download/en/details.aspx?id=16468
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whenpigsfly

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Re: Infected by: Win32:Patched-WQ Win32:malware-gen
« Reply #23 on: December 09, 2011, 06:20:58 PM »
Have thought to do this. However, when attempting to install SP2 I am told that I need to have SP1 installed...which I already do!
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Offline essexboy

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Re: Infected by: Win32:Patched-WQ Win32:malware-gen
« Reply #24 on: December 09, 2011, 09:06:49 PM »
MS is not a great deal of help for this - but a possible workaround is to re-install service pack 1

http://www.microsoft.com/download/en/details.aspx?id=30
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whenpigsfly

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Re: Infected by: Win32:Patched-WQ Win32:malware-gen
« Reply #25 on: December 10, 2011, 06:00:03 PM »
"Windows Vista Service Pack 1 is already installed"

:(
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Offline essexboy

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Re: Infected by: Win32:Patched-WQ Win32:malware-gen
« Reply #26 on: December 10, 2011, 08:47:16 PM »
It is the corrupt credentials folder that is causing this

Could you run an elevated command prompt

Go > Start All Programs > Accessories
Right click command prompt and select run as admin
In the black box type the following :

sfc /scannow
 
Let me know if that cures it
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whenpigsfly

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Re: Infected by: Win32:Patched-WQ Win32:malware-gen
« Reply #27 on: December 12, 2011, 08:10:18 PM »
SCF could not fix all errors.

Screenshot attached. I have the CBS log but it is too large to attach let me know if you would like to see it.


Many thanks,
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Offline essexboy

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Re: Infected by: Win32:Patched-WQ Win32:malware-gen
« Reply #28 on: December 12, 2011, 08:40:09 PM »
No as it will probably tell me what we already know

I will see if I can find a fix for this problem

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dsrdon

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Re: Infected by: Win32:Patched-WQ Win32:malware-gen
« Reply #29 on: January 02, 2012, 04:15:17 PM »
any update info for this - i have exactly the same problems as this and can find nothing about fixing this - thanks
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