Author Topic: Error when updating  (Read 2624 times)

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Offline Wits2011

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Error when updating
« on: December 01, 2011, 12:07:41 PM »
Hello,
I have been asked by Avast to update both "engine and virus definition" and "Program". For the first I get the error message: "Cannot connect to download 310.avast.com (174.36.251.139:80)". For the "Program" I get the error message: "Cannot connect to download 346.avast.com (85.17.24.207:80)". Does anybody know what should I do?
I have Windows 7 Home and Internet Explorer. Also, I access internet through a proxy.

Thanks!

Offline Lisandro

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Re: Error when updating
« Reply #1 on: December 01, 2011, 12:11:04 PM »
Did you set your proxy connections properly into avast settings?
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Offline Wits2011

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Re: Error when updating
« Reply #2 on: December 01, 2011, 12:54:14 PM »
I am at a university and they set my proxy connections. Everything has been working fine till now. I do not know what may have happened. Any suggestions?

Offline DavidR

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Re: Error when updating
« Reply #3 on: December 01, 2011, 01:03:25 PM »
If you have been set a proxy then you have to manually set that proxy up below the general proxy setting options there is one for manual, see image, click to expand).

You need to set that for connection via your school proxy. Obviously when you aren't at school (e.g. home or elsewhere) and using that proxy, you would have to check the No Proxy option, that just greys out the Specify proxy server options, it doesn't remove them. So at school you just select the Specify proxy server option.
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Offline Wits2011

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Re: Error when updating
« Reply #4 on: December 01, 2011, 03:11:02 PM »
Thank you! It works

Offline DavidR

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Re: Error when updating
« Reply #5 on: December 01, 2011, 04:09:53 PM »
No problem, glad I could help.

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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security