Author Topic: Avast Business Protection server 2003 R2 SP2 reboot loop  (Read 6377 times)

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gbtavast

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Avast Business Protection server 2003 R2 SP2 reboot loop
« on: November 28, 2011, 05:45:37 PM »
Hello

I love Avast and it was easy to deploy the antivirus on all client PC's but there's a problem protecting the server. Here's the short story. Install Avast and update. Works great. Whenever I need to restart the server, it will go into a reboot loop. I can only get out of this loop by uninstalling the program. I can get into safe mode without issue. I cannot get into regular mode unless the program is removed or I logon using "Last known good configuration". Then the server works but no services are working.

Here's some info on the server:

Windows Server 2003 standard R2 with SP2 32-bit OS
All latest fixes installed (tried Avast before and after fixes were applied)
SQL Server 2008 was installed previously for other software that was dependent. Avast didn't see it as a proper SQL. Had to uninstall and reinstall SQL Express 2008 in order for the initial install to work.
3GB DDR2-RAM

No BSOD's while running the server but it seems a service is starting too early or causing a conflict when starting the server up. The event viewer didn't show anything problematic with Avast or anything Avast-related. I wish it did.

Hope it's not only me having this problem. The avast file version is 6. I tried to update to the newest engine version as of today and did not help. Reboot loop occurred after Avast told me to restart the computer to apply the update.


Offline giogio

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Re: Avast Business Protection server 2003 R2 SP2 reboot loop
« Reply #1 on: November 28, 2011, 06:41:45 PM »
Hi,
please tell to us the exactly version you're using, is the 6.0.1345?
Try to uninstall completely with the avast uninstall utility
http://files.avast.com/files/eng/aswclear.exe
into safemode, then reboot and try to install again, then report back if the issue is resolved or not.

Any previously Antivirus program is uninstalled completely?
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gbtavast

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Re: Avast Business Protection server 2003 R2 SP2 reboot loop
« Reply #2 on: November 28, 2011, 07:07:51 PM »
Hello

I did use the uninstall utility more than on one occasion.

I have no idea on how to get the latest exe setup file for the server protection unless the free version can be used and then inserting the license file turns it into the proper full version product. However, I do know I did upgrade to the latest version within the program itself which was released November 28/2011 (when the engine update was done). V6.0.1345 looks familiar but I'll need to verify to make sure when I'm back on location.

Offline giogio

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Re: Avast Business Protection server 2003 R2 SP2 reboot loop
« Reply #3 on: November 28, 2011, 07:52:24 PM »
Any previously Antivirus program is uninstalled completely?

Did you have installed the console?
If yes you can find the lastest version under
C:\Documents and Settings\All Users\Application data\AVAST Software\Administration console\Mirror\Install
or Under Win7
C:\Users\All users\AVAST Software\Administration console\Mirror\Install

Note that the free version does not support the Windows Server 2003 operating system
http://www.avast.com/free-antivirus-download#tab2
I think the best is install the product by the properly package..
or by deploying the installation by Avast console.

Here you can find how to install correctly the ABP product
http://files.avast.com/files/documentation/business-protection-plus-administrators-guide.pdf

this is the avast! Business Protection setup file
http://files.avast.com/iavs5x/setup_console_bp.exe
and this is the avast! Business Protection Plus setup file
http://files.avast.com/iavs5x/setup_console_bpp.exe
« Last Edit: November 28, 2011, 08:00:53 PM by giogio »
Prima di scrivere sul forum per favore leggi le istruzioni qui https://forum.avast.com/index.php?topic=144453.0
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Home: E8400-4GB RAM-500GB HDD-Win10.0.15063x64-Avast! Free 17.3.2291-CryptoPrevent-MBAM 2.2free-Chrome 57(uBlock origin)-TB52
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gbtavast

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Re: Avast Business Protection server 2003 R2 SP2 reboot loop
« Reply #4 on: November 28, 2011, 11:40:02 PM »
The previous Antivirus was AVG 9.0. It was uninstalled properly and the removal tool was used afterwards.

The Avast version being used (engine v) is 6.0.1345.

It's paid for a 2 year subscription and the console was installed. No issues that I can see with the console. It's only when realtime Avast protection is enabled. If the shields are off and needs to be "fixed", things are ok. This occurs after the reboot loop starts and I'm forced to use last known good configuration. If the shields are on, the reboot loop occurs.
« Last Edit: November 28, 2011, 11:43:53 PM by gbtavast »

Offline giogio

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Re: Avast Business Protection server 2003 R2 SP2 reboot loop
« Reply #5 on: November 29, 2011, 10:37:58 AM »
Ok, but is not clear if you've installed the correct program from the console, or you've installed the free version first and insert the license key after.
If the answer is Yes, remove the free version and install again from the console or from the deployment package.
Prima di scrivere sul forum per favore leggi le istruzioni qui https://forum.avast.com/index.php?topic=144453.0
Non inviatemi MP per supporto,grazie-No support PM please
Home: E8400-4GB RAM-500GB HDD-Win10.0.15063x64-Avast! Free 17.3.2291-CryptoPrevent-MBAM 2.2free-Chrome 57(uBlock origin)-TB52
Work: i5-2400-4GB RAM-500GB HDD-Win 7sp1x64-Avast!Business Security 12.3.2515,     
Cloud Console 2.18
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gbtavast

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Re: Avast Business Protection server 2003 R2 SP2 reboot loop
« Reply #6 on: November 30, 2011, 05:45:55 PM »
I used the avast_managed.exe. After all PC's were installed with it, I then installed it on the server.

I have had issues installing the console (particularly with .net conflicts and issues with SQL Express 2008 R2. Avast refuses to use the SQL Server 2008 R2 that BusinessVision is currently using (for their Pervasive software).

Update: Using Avast's recommended settings, the console ends prematurely after trying to install SQL server 2008 Express R2. I will try the newest version from the link provided.
 

Offline giogio

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Prima di scrivere sul forum per favore leggi le istruzioni qui https://forum.avast.com/index.php?topic=144453.0
Non inviatemi MP per supporto,grazie-No support PM please
Home: E8400-4GB RAM-500GB HDD-Win10.0.15063x64-Avast! Free 17.3.2291-CryptoPrevent-MBAM 2.2free-Chrome 57(uBlock origin)-TB52
Work: i5-2400-4GB RAM-500GB HDD-Win 7sp1x64-Avast!Business Security 12.3.2515,     
Cloud Console 2.18
-FF52-TB52