I have followed all of the instructions here with the exception of rebooting into safe mode to run the avast removal program. I do not have a wired keyboard and my system will not recognize the F8 safe mode reboot with a wireless keyboard.
I have removed and reinstalled two times now with no luck. It still does not work properly
While looking at the C:\Program Files\AVAST Software\Avast\Setup\install log I noticed that the system is incapable of reaching the update server.
Here is the last section
19:58:16 min/gen Started: 02.12.2011, 19:58:16
19:58:16 min/gen Running setup_ais-557 (1367)
19:58:16 nrm/sys Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64
19:58:16 nrm/sys Memory: 22% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:2045724/2097024K free
19:58:16 vrb/sys Computer WinName: RAR-PC
19:58:16 min/sys Windows Net User: SYSTEM
19:58:16 min/gen Cmdline: /verysilent /noreboot /stopstat "c:\temp\aswUpdSum.ini" /session "1"
19:58:16 vrb/gen Operation set to INST_OP_STOP_STAT
19:58:16 min/gen Old version: 557 (1367)
19:58:16 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
19:58:16 nrm/sys Error while creating folder: c:\temp\_asw_aisI.tm~a03716 (0x00000003)
19:58:16 nrm/sys Using temp: c:\temp\_asw_aisI.tm~a03716 (837446M free)
19:58:16 nrm/pkg Transferred: files 0, bytes 0, time 0 ms
19:58:16 nrm/pkg Retries: total 0, files 0, servers 0
19:58:16 vrb/fil NeedReboot=false
19:58:16 min/gen Return code: 0x00000003 [The system cannot find the path specified.]
19:58:16 min/gen Stopped: 02.12.2011, 19:58:16
Before I uninstalled this last time I looked at the log and all of the update attempt entries showed this exact same thing.
Since I bought and installed a three machine license, I looked at the log from a machine that is working correctly. Here is the least entry for that log
19:43:29 min/gen Started: 02.12.2011, 19:43:29
19:43:29 min/gen Running setup_ais-557 (1367)
19:43:29 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 3.0 [Service Pack 3]
19:43:29 nrm/sys Memory: 20% load. Phys:1657708/2088172K free, Page:3760324/4019496K free, Virt:2068864/2097024K free
19:43:29 vrb/sys Computer WinName: ANN-HP-MINI
19:43:29 min/sys Windows Net User: SYSTEM
19:43:29 min/gen Cmdline: /checkupdate /verysilent
19:43:29 vrb/gen DldSrc set to inet
19:43:29 vrb/gen Operation set to INST_OP_CHECK_UPDATE
19:43:29 min/gen Old version: 557 (1367)
19:43:29 vrb/reg Deleted registry: Software\AVAST Software\Avast\UpdateReady
19:43:29 nrm/sys Using temp: c:\TEMP\_asw_aisI.tm~a02372 (136443M free)
19:43:29 nrm/gen SGW32AIS::CheckIfInstalled set m_bAlreadyInstalled to 1
19:43:29 nrm/int SYNCER: Agent=Syncer/5.00 (ais-1367;p)
19:43:29 vrb/sys Computer DnsName: Ann-HP-Mini
19:43:29 vrb/sys Computer Ip Addr: 192.168.2.9
19:43:29 nrm/sys Installed in: C:\Program Files\AVAST Software\Avast (136443M free)
19:43:29 vrb/gen LoadState: Edition=3
19:43:29 nrm/int SYNCER: Type: use IE settings
19:43:29 nrm/int SYNCER: Auth: another authentication, use WinInet
19:43:29 vrb/pkg Part prg_ais-557 is installed
19:43:29 vrb/pkg Part vps_win32-11120201 is installed
19:43:29 vrb/pkg Part setup_ais-557 is installed
19:43:29 vrb/pkg Part jrog-a7 is installed
19:43:29 vrb/pkg Part jrog2-392 is installed
19:43:29 min/gen Old version: 557 (1367)
19:43:31 vrb/fil SetExistingFilesBitmap: 955->449->444
19:43:31 min/gen GUID: b310e53a-29ed-43b3-a02a-8f45499ecced
19:43:31 nrm/gen Server definition(s) loaded for 'main': 255 (maintenance:0)
19:43:31 nrm/gen SelectCurrent: selected server 'Download331 AVAST5 Server' from 'main'
19:43:31 nrm/int SYNCER: Type: use IE settings
19:43:31 nrm/int SYNCER: Auth: another authentication, use WinInet
19:43:32 nrm/int Used server:
http://download331.avast.com/iavs5x19:43:32 min/fil GetFileWithRetry: servers.def.vpx downloaded .
19:43:32 min/fil servers.def.vpx not changed, 1322837715
19:43:32 nrm/gen Server definition(s) loaded for 'main': 255 (maintenance:0)
19:43:32 nrm/gen SelectCurrent: selected server 'Download725 AVAST5 Server' from 'main'
19:43:32 nrm/int SYNCER: Type: use IE settings
19:43:32 nrm/int SYNCER: Auth: another authentication, use WinInet
19:43:32 nrm/int Used server:
http://download725.avast.com/iavs5x19:43:32 min/fil GetFileWithRetry: prod-ais.vpx downloaded .
19:43:32 min/fil prod-ais.vpx not changed, 1322856663
19:43:32 vrb/pkg LoadPartInfo: jrog = jrog-a7 returned 00000000
19:43:32 vrb/pkg LoadPartInfo: jrog2 = jrog2-392 returned 00000000
19:43:32 vrb/pkg LoadPartInfo: program = prg_ais-557 returned 00000000
19:43:32 vrb/pkg LoadPartInfo: setup = setup_ais-557 returned 00000000
19:43:32 vrb/pkg LoadPartInfo: vps = vps_win32-11120201 returned 00000000
19:43:32 min/pkg LoadProductVpu: C:\Program Files\AVAST Software\Avast\Setup\prod-ais.vpx ended with 00000000
19:43:32 vrb/reg Set registry: Software\AVAST Software\Avast\DataFolder=C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast
19:43:32 vrb/reg Set registry: Software\AVAST Software\Avast\Version=6.0
19:43:32 vrb/reg Set registry: Software\AVAST Software\Avast\VersionShort=6.0
19:43:32 vrb/reg Set registry: Software\AVAST Software\Avast\SetupVersion=1367
19:43:32 vrb/reg Set registry: Software\AVAST Software\Avast\ProgramFolder=C:\Program Files\AVAST Software\Avast
19:43:32 vrb/reg Set registry: Software\AVAST Software\Avast\Product=ais
19:43:33 nrm/pkg setup.ini: files 2, bytes 0, time 766 ms
19:43:33 nrm/pkg Transferred: files 2, bytes 0, time 766 ms
19:43:33 nrm/pkg Retries: total 0, files 0, servers 2
19:43:33 vrb/fil NeedReboot=false
19:43:33 min/gen Return code: 0x20000001 [Nothing done]
19:43:33 min/gen Stopped: 02.12.2011, 19:43:33
Does this provide any clues at all?
Again, I have made all of the changes everyone here has suggested, and it still does not work properly
And yes, I am able to use IE and Firefox with no problems