Author Topic: BSOD - please help  (Read 3737 times)

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Offline Bellzemos

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BSOD - please help
« on: December 01, 2011, 09:59:55 PM »
Hi! My friend has Avast Free and Sandboxie on Windows XP and he got a BSOD today. This is the minidump file: http://www.woofiles.com/dl-274434-9qB6Mwel-badpoolheader.rar Could someone please take a look at it and see what is causing it? I don't know if it's Avast related or not. Thank you so much!
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Offline Bellzemos

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Re: BSOD - please help
« Reply #1 on: December 02, 2011, 03:47:57 PM »
I'm sorry, I see that the link that I provided is not valid. I uploaded the dmp file here and renamed it to txt so that I was able to upload it in this post. Please take a look. :)
Intel Core i7 Q 740 @ 1.73 GHz, 6 GB RAM, Windows 7 Ultimate x64 SP1, Avast! Free Antivirus, Malwarebytes Anti-Malware (free version) and Sandboxie (paid version).

Offline Bellzemos

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Re: BSOD - please help
« Reply #2 on: December 02, 2011, 04:03:00 PM »
I found NirSoft's BlueScreenView which showed that aswSnx.SYS driver caused the BSOD. This is an Avast file, right? It also mentions a file called ntoskrnl.exe, so what is this about and how do I prevent BSODs from happening? Please help! Thanx! :)
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Offline Rednose

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Re: BSOD - please help
« Reply #3 on: December 02, 2011, 04:03:22 PM »
Hi Bellzemos :)

They can do nothing with a .txt file. Please email some of the latest .mdp files to kurtin ( at ) avast ( dot ) com with a link to this topic. You can blame me for it ;)

Greetz, Red.
« Last Edit: December 02, 2011, 05:16:12 PM by Rednose »
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Offline DavidR

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Re: BSOD - please help
« Reply #4 on: December 02, 2011, 04:43:56 PM »
The email should be kurtin(at)avast(dot)com.
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Offline Rednose

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Re: BSOD - please help
« Reply #5 on: December 02, 2011, 05:18:44 PM »
Yeah sorry, a typo. I was in a hurry finishing things. Thnx :)

Greetz, Red.
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Offline Lisandro

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Re: BSOD - please help
« Reply #6 on: December 02, 2011, 05:32:31 PM »
I'm sorry, I see that the link that I provided is not valid. I uploaded the dmp file here and renamed it to txt so that I was able to upload it in this post. Please take a look. :)
The upload process corrupts the file due to the extension change.
Upload the zipped file to the email provider or the ftp server.
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Offline Bellzemos

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Re: BSOD - please help
« Reply #7 on: December 02, 2011, 06:37:18 PM »
I've sent the file to the email address you provided. I'm waiting for the answer now... Thank you!
Intel Core i7 Q 740 @ 1.73 GHz, 6 GB RAM, Windows 7 Ultimate x64 SP1, Avast! Free Antivirus, Malwarebytes Anti-Malware (free version) and Sandboxie (paid version).

Offline Bellzemos

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Re: BSOD - please help
« Reply #8 on: December 03, 2011, 04:19:08 PM »
Hm, I got no reply from Kurtin...
Intel Core i7 Q 740 @ 1.73 GHz, 6 GB RAM, Windows 7 Ultimate x64 SP1, Avast! Free Antivirus, Malwarebytes Anti-Malware (free version) and Sandboxie (paid version).