Not sure where to post this

[renfest]

I went to update the free anti virus on my husbands computer windows xp and itwas working well until he went to turn off the comp,now it is not working he turned the computer off re started it and it is sayiong it is unsecure we can not do anything the get it to work.

Ren[/color]

[bob3160]

Have you tried a repair
use the add/remove function. Select avast! Then scroll down and select repair.
Once that completes, reboot your system and see if your problem is fixed.

[renfest]

I just tried that and it is still unsecure I am doing a boot time scan to see if that fixes it I am at a loss it always seems that my husbands computer is messing up that way for some reason I had to re install it twice already in 10 months

Ren

[renfest]

Ran the boot time scan and still did not fix it Iam thinking of re installing it again uugghh

Ren

[Pondus]

What AV did you have before installing avast ?
have you removed it ?
how did you remove it....did you run a removal tool to clear any leftovers ?


run and reboot - Uninstallers – Security Software
http://singularlabs.com/uninstallers/security-software/

[renfest]

I only had avast on the desktop it was givin toi us and had nothing for an av so I installed Avast

Ren

[Pondus]

so there was no preinstalled AV on the computer when new ?

[bob3160]

I only had avast on the desktop it was givin toi us and had nothing for an av so I installed Avast

Ren

If you received it as a present, then it had a trial version of some sort of Anti Virus program on it which may still have remnants in the registry which have to be cleaned up with the appropriate removal tool.

[renfest]

No there was not  everything was cleaned and I even double checked and nothing was there

[renfest]

I  did not recieve it as a present I d/l the free version

Reb

I only had avast on the desktop it was givin toi us and had nothing for an av so I installed Avast

Ren

If you received it as a present, then it had a trial version of some sort of Anti Virus program on it which may still have remnants in the registry which have to be cleaned up with the appropriate removal tool.

[Pondus]

to be sure you can do a file searc for files with name Symantec / Norton / McAfee / Trend Micro


also try removing avast with the tool reboot and reinstall
http://www.avast.com/en-eu/uninstall-utility

[renfest]

I un installed avast and re installed it and it is working now  what I don't remember is how to get the incoming e mail to scan and showed that it scanned when coming in can anyone help me with that? Outlook Express this is what we use to get when e mail was coming in avast! Antivirus: Inbound message clean.
Virus Database (VPS): 111130-0, 11/30/2011
Tested on: 11/30/2011 12:25:35 PM
avast! - copyright (c) 1988-2011 AVAST Software.

How can I get that to happen again it's been a while since I had to do it

Ren

[DavidR]

Check out this support KB - The Mail Shield may not scan some e-mails - avast! 6.x: SSL Problems The Mail Shield may not scan some e-mails - see https://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=842.

[renfest]

I got it working and it was updated thanlks for all the help

Ren

[DavidR]

You're welcome.