Avast! isn't starting up, no apparent reason.

[Lisandro]

Code: [Select]

19:07:33 nrm/sys  Operating system: Windows2003 ver 5.2, build 3790, sp 2.0 [Service Pack 2] x64
19:07:44 min/gen  Return code: 0x2000001A [The license for this product is invalid or has expired.System requirements: http://www.avast.com/free-antivirus-download#tab2

[Steve B]

my computer is a windows xp 64-bit. And when i put the license file it asks me if i want to put the file in with those specific "parameters" and it says its supposed to expire next year, not NOW of all times. So I don't understand what you're getting at. I mean, my dad purchased this product for me, and I don't exactly see an option that will let me re-download 6.0 without spending money. I still have about 2 months left on my subscription, is there a link to download AIS 6 and use the license key I have so I can get my antivirus software working again?

And I apologize for how slow I am when it comes to this stuff. I appreciate your patience.

[Lisandro]

avast is detecting your Windows XP as being Windows 2003 (server)

[Steve B]

That doesn't make any sense. How do I fix this?!

[Lisandro]

Well... I never saw this problem.
Click Start – Run, type “winver” and press enter.
This should show the “About Windows”  with Windows Version and Build. Post it here (save and attach the picture - PrintScreen).

[Steve B]

Okay, here's a screenshot of the window that came up.

[Lisandro]

Wow... quite strange.
I'll ask for help to the programmers. It's beyond my knowledge.

[Steve B]

Alright, well I shall wait patiently for a response, but I revisited that link you posted earlier and I found a place to download for existing users after navigating the page a bit more. That one is probably more up-to-date than the one I already have. Maybe this one will accept the license file. I will let you know what happens.

[Steve B]

Alright, that worked. The setup program I had on the computer was out-dated. The one I downloaded thanks to your link accepted my license file. I will make sure to bookmark it for the future.

I am still worried, though; I don't understand what went so horribly wrong with a simple system restore to cause this problem in the first place. My best guess is something got corrupted, maybe?

[igor]

Windows XP x64 basically is Windows 2003 (the binaries are the same), so the detection is "correct".

[Lisandro]

Windows XP x64 basically is Windows 2003 (the binaries are the same), so the detection is "correct".

Thanks for the info Igor.