Author Topic: False positive and exclusion doesn't work  (Read 4376 times)

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Serrart

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False positive and exclusion doesn't work
« on: December 09, 2011, 02:52:36 PM »
Hi,
since I updated yesterday, I can't go on a web forum where I've been going regularly, Avast detects a malware but both virustotal and sucuri consider the page safe. I also tried to put the page among the exclusions but it doesn't work. What can I do? I've attached a screen capture of the warning
« Last Edit: December 09, 2011, 02:54:43 PM by Serrart »

Offline Asyn

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Re: False positive and exclusion doesn't work
« Reply #1 on: December 09, 2011, 02:53:57 PM »
Update your VPS and try again.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Serrart

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Re: False positive and exclusion doesn't work
« Reply #2 on: December 09, 2011, 02:58:25 PM »
Thanks a lot, it worked.  :)

Offline Asyn

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Re: False positive and exclusion doesn't work
« Reply #3 on: December 09, 2011, 02:58:57 PM »
Thanks a lot, it worked.  :)

You're welcome..!
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Neptuno

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Re: False positive and exclusion doesn't work
« Reply #4 on: December 09, 2011, 03:09:57 PM »
Hi, I have installed avast again after several years, and today I've tried to go in my own website www.dr-ss.com and I get what I believe is a false virus alert for vbs:Malware-gen

I added it to exclusions and I can see the web but still get the alert, just don't  want people to get blocked from my website, would be nice if that could be fixed.

if there is something on my web I'd appreciate very much advise in how to remove the virus.

thanks very much for the help

SORRY, forgot, happens in chrome and firefox as well

Offline Asyn

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Re: False positive and exclusion doesn't work
« Reply #5 on: December 09, 2011, 03:12:35 PM »
Update your VPS to 111209-1, this should fix it.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline DavidR

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Re: False positive and exclusion doesn't work
« Reply #6 on: December 09, 2011, 03:20:56 PM »
This has been fixed by VPS version 111209-1.

I visited the site pre this update and got the alert and after the VPS 111209-1 update and no alert.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Neptuno

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Re: False positive and exclusion doesn't work
« Reply #7 on: December 09, 2011, 03:27:09 PM »
This has been fixed by VPS version 111209-1.

I visited the site pre this update and got the alert and after the VPS 111209-1 update and no alert.

thanks, let me try, but looks like the allert is because of the link to the stats in www.histats.com

Offline Asyn

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Re: False positive and exclusion doesn't work
« Reply #8 on: December 09, 2011, 03:28:48 PM »
thanks, let me try, but looks like the allert is because of the link to the stats in www.histats.com

That's exactly what has been fixed in the latest VPS version..!!! ;D
Update..!!!
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Neptuno

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Re: False positive and exclusion doesn't work
« Reply #9 on: December 09, 2011, 03:32:38 PM »
thanks, let me try, but looks like the allert is because of the link to the stats in www.histats.com

That's exactly what has been fixed in the latest VPS version..!!! ;D
Update..!!!

sorry, stupid question, where can I find my version of VPS, and how do I update it? I ask because not sure what VPS is and I tried updating virus definitions and still give allert.

thanks very much for the very quick response

NEVER MIND, found it... in maintenance

thanks no more virus alert in my site :)
« Last Edit: December 09, 2011, 03:35:04 PM by Neptuno »

Offline Asyn

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Re: False positive and exclusion doesn't work
« Reply #10 on: December 09, 2011, 03:35:13 PM »
NEVER MIND, found it... in maintenance

thanks

NP Neptuno. ;)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0