unfixed program

[vilamed]

downloaded latest version yesterday, have home protection product, but have been confronting problems for activating my protection, states file is inactivated and must be fixed. Even though I have follow all steps and unistal previous version, no success. Right now I don't have any protection. I tried also the free version but unable to complete process, states file has not been correctly instaled.

[Lisandro]

Remove any previous antivirus leftovers with specialized tools.
Collection of Uninstallers / Removal Tools for All Popular Anti-Virus Software.

Removal Instructions for Antivirus Programs:

Uninstall Norton: http://www.pchell.com/virus/uninstallnorton.shtml
Uninstall McAfee: http://www.pchell.com/virus/uninstallmcafee.shtml
Uninstall Avast: http://www.pchell.com/virus/uninstallavast.shtml
Uninstall AVG: http://www.pchell.com/virus/uninstallavg.shtml and http://www.avg.com/download-tools
Uninstall AntiVir: http://www.pchell.com/virus/uninstallantivir.shtml
Uninstall F-secure: http://support.f-secure.com/enu/corporate/downloads/removeav.shtml

CA's instructions here: http://homeofficekb.ca.com/login.asp?username=guest&target=DOCUMENT&openparameter=2980

I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.

[Yanto.Chiang]

Anyway, guys you put the wrong sub-forum which's here is using for Bahasa Indonesia users.

Thanks