mal:url, ping.exe problem

[eruddick]

Avast started tonight to give me warnings that it was blocking access to/from certain websites.  The virus noted was mostly Mal:URL.  Running MBAM gave me 3 hits the first time.  Ran it again, and no hits.  One more time and got one more hit. Different things each time, all in Windows\Temp.
All quarantined and removed, but it seems to come back.

Avast put a couple of files into the chest, but warnings persist. 

ping.exe is running high CPU.  I kill it and it starts up again a little while later, high cpu again.

Strange things happening with IE.  Ran CCleaner earlier as well.

I have run OTL. Outputs are attached as well as disk management screenshot.

Thanks for any help you can give me.

Ed

[eruddick]

attaching disk management screen shot

[essexboy]

Hi once these runs have completed could you let me know what problems you are having

Warning This fix is only relevant for this system and no other, using on another computer may cause problems

Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :OTL
  SRV - [2011/10/25 07:59:16 | 000,244,960 | ---- | M] () [Auto | Running] -- C:\Program Files\StartNow Toolbar\ToolbarUpdaterService.exe -- (Updater Service for StartNow Toolbar)
  IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.live.com/sphome.aspx
  IE - HKU\S-1-5-21-4158349797-3636760143-130653969-1006\SOFTWARE\Microsoft\Internet Explorer\Main,Search Bar = http://search.live.com/sphome.aspx
  IE - HKU\S-1-5-21-4158349797-3636760143-130653969-1006\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://search.live.com
  FF - prefs.js..browser.search.defaultenginename: "MyStart Search"
  FF - prefs.js..browser.search.selectedEngine: "MyStart Search"
  [2011/11/29 13:24:02 | 000,000,000 | ---D | M] (StartNow Toolbar) -- C:\Documents and Settings\Owner.YOUR-B442BBB35B\Application Data\Mozilla\Firefox\Profiles\v0sz23ce.default\extensions\{5911488E-9D1E-40ec-8CBB-06B231CC153F}
  [2011/10/09 05:01:43 | 000,002,207 | ---- | M] () -- C:\Documents and Settings\Owner.YOUR-B442BBB35B\Application Data\Mozilla\Firefox\Profiles\v0sz23ce.default\searchplugins\MyStart Search.xml
  O2 - BHO: (no name) - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - No CLSID value found.
  O2 - BHO: (StartNow Toolbar Helper) - {6E13D095-45C3-4271-9475-F3B48227DD9F} - C:\Program Files\StartNow Toolbar\Toolbar32.dll ()
  O2 - BHO: (BrowserHelper Class) - {8A9D74F9-560B-4FE7-ABEB-3B2E638E5CD6} - C:\Program Files\SGPSA\SearchAssistant.dll (Make The Web Better, LLC)
  O2 - BHO: (Fast Browser Search Toolbar Helper) - {FCBCCB87-9224-4B8D-B117-F56D924BEB18} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll ()
  O3 - HKLM\..\Toolbar: (Fast Browser Search Toolbar) - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll ()
  O3 - HKLM\..\Toolbar: (StartNow Toolbar) - {5911488E-9D1E-40ec-8CBB-06B231CC153F} - C:\Program Files\StartNow Toolbar\Toolbar32.dll ()
  O3 - HKU\S-1-5-21-4158349797-3636760143-130653969-1006\..\Toolbar\ShellBrowser: (no name) - {C4069E3A-68F1-403E-B40E-20066696354B} - No CLSID value found.
  O3 - HKU\S-1-5-21-4158349797-3636760143-130653969-1006\..\Toolbar\WebBrowser: (Fast Browser Search Toolbar) - {1BB22D38-A411-4B13-A746-C2A4F4EC7344} - C:\Program Files\Fast Browser Search\IE\FBStoolbar.dll ()
  [2011/06/22 15:30:46 | 000,000,000 | ---D | M] -- C:\Documents and Settings\Owner.YOUR-B442BBB35B\Application Data\OpenCandy
  
  
  :Files
  ipconfig /flushdns /c
  C:\Program Files\Fast Browser Search
  C:\Program Files\SGPSA
  C:\Program Files\StartNow Toolbar
  
  :Commands
  [purity]
  [resethosts]
  [emptytemp]
  [CREATERESTOREPOINT]
  [Reboot]
• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done
• Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

.
THEN
.

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

• Double click on ComboFix.exe & follow the prompts.
  
• Accept the disclaimer and allow to update if it asks, also allow the installation of the recovery console

• When finished, it shall produce a log for you.
• Please include the C:\ComboFix.txt in your next reply.[/b]
  

Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.

Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

[eruddick]

ComboFix took quite a while to run.  Said computer had the ZeroAccess rootkit embedded in the tcp/ip stack.  After it ran and said it fixed things, computer seems to be running OK.  Don't have enough time to really check it out right now, but things seem to be much better.  Haven't seen any suspicious activity or strange things going on yet. 

I've attached log file from OTL and ComboFix.

[essexboy]

Looks like between OTL and combofix we have cleared it.  A final check for orphans and once you are happy I will remove my tools

Please download Malwarebytes' Anti-Malware[/b]
 
Double Click mbam-setup.exe to install the application.

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish, so please be patient.
• When the scan is complete, click OK, then Show Results to view the results.
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
• Copy&Paste the entire report in your next reply.

Extra Note:
If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.[/b]

[eruddick]

Looks like things are cleaned up.  Thanks so much! You helped me out a couple of years ago with a mess on my own laptop.  This is my wife's.  She has Avast running all the time and actually has MBAM installed though doesn't run it regularly.  Hopefully she will now.

Here is the report from MBAM:

Malwarebytes' Anti-Malware 1.51.2.1300
www.malwarebytes.org

Database version: 8352

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

12/11/2011 10:27:41 AM
mbam-log-2011-12-11 (10-27-41).txt

Scan type: Quick scan
Objects scanned: 201748
Time elapsed: 5 minute(s), 52 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


I can't thank you enough.  If there's any way I can donate to your work, please let me know how.

Sincerely,
Ed

[essexboy]

I do have a donation link at geekstogo but here I work for free

Subject to no further problems   

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems 

Now the best part of the day ----- Your log now appears clean  :thumbsup:

A good workman always cleans up after himself so..The following will implement some cleanup procedures as well as reset  System Restore points:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following
  

  :Commands
  [resethosts]
  [emptytemp]
  [CLEARALLRESTOREPOINTS]
   [Reboot]

• Then click the Run Fix button at the top
  
• Let the program run unhindered, reboot the PC when it is done

Remove ComboFix

• Hold down the Windows key + R on your keyboard. This will display the Run dialogue box
  
• In the Run box, type in ComboFix /Uninstall
   (Notice the space between the "x" and "/")
  then click OK
  
  
  
  
• Follow the prompts on the screen
• A message should appear confirming that ComboFix was uninstalled

Run OTL and hit the cleanup button.  It will remove all the programmes we have used plus itself. 

We will now confirm that your hidden files are set to that, as some of the tools I use will change that

• Click Start.
• Open My Computer.
• Select the Tools menu and click Folder Options.
• Select the View Tab.
• Under the Hidden files and folders heading select Do not show hidden files and folders.
  
• Click Yes to confirm.
• Click OK.

   Your Java is out of date.
Older versions have vulnerabilities that malware can use to infect your system.
Please follow these steps to remove older version of Java components and upgrade the application.

 Upgrading Java:

• Go to this site  and click Do I have Java
  
• It will check your current version and then offer to update to the latest version

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

Malwarebytes.

Update and run weekly to keep your system clean

Download and install FileHippo update checker and run it monthly it will show you which programmes on your system need updating and give a download link

It is critical to have both a firewall and anti virus to protect your system and to keep them updated. To keep your operating system up to date visit

• Microsoft Windows Update

To learn more about how to protect yourself while on the internet read our little guide  How did I get infected in the first place ?Keep safe  :wave: