Author Topic: Malware infection and following the guide.  (Read 19846 times)

0 Members and 1 Guest are viewing this topic.

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Malware infection and following the guide.
« Reply #15 on: December 22, 2011, 09:30:44 PM »
What happens when you go to normal mode ?

warnolo

  • Guest
Re: Malware infection and following the guide.
« Reply #16 on: December 22, 2011, 09:31:51 PM »
it starts "normally" but having the whole back image black, not my deskstop. I can move the cursor, but without nothing to click i think.

warnolo

  • Guest
Re: Malware infection and following the guide.
« Reply #17 on: December 22, 2011, 09:33:01 PM »
also i'm forgetting that after running the fix for the first time it got the blue windows, rebooted and then started the black background problem.

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Malware infection and following the guide.
« Reply #18 on: December 22, 2011, 09:35:44 PM »
From safe mode menu could you select "repair my Computer" and let me know if that works

warnolo

  • Guest
Re: Malware infection and following the guide.
« Reply #19 on: December 22, 2011, 09:36:44 PM »
Forgive my ignorance. How do i do it?

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Malware infection and following the guide.
« Reply #20 on: December 22, 2011, 09:41:26 PM »
OK when you start the computer immediately press and hold F8
A menu will then appear
From the list select "repair my computer"

If that should fail then we will reset the system and approach it a different way

Again get to the safe mode menu but this time select

Safe mode with a Command prompt

At the command prompt, type %systemroot%\system32\restore\rstrui.exe and then press ENTER.
Follow the instructions that appear on the screen to restore your computer to a functional state.

warnolo

  • Guest
Re: Malware infection and following the guide.
« Reply #21 on: December 22, 2011, 09:42:32 PM »
Ok, going to do the first and see how it works.

Wish me luck.

warnolo

  • Guest
Re: Malware infection and following the guide.
« Reply #22 on: December 22, 2011, 10:05:31 PM »
didn't work out and i didn't had the Safe mode with a Command prompt, but as i have an Acer i  hitted alt+f10 hopping for any restoration menu, but now i'm on a screen that say

Edit windows boot options for: Windows Setup

Path: \windows\system32\boot\winload.exe

and then a large command in [ ] ending in boot.wim.

Damn, how do i have to proceed?

Edit: Sorry if i'm panicing a little, but i'm kind of scared.

Edit 2: Also, if it is helpfull, i'm windows 7
« Last Edit: December 22, 2011, 10:22:49 PM by warnolo »

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Malware infection and following the guide.
« Reply #23 on: December 22, 2011, 10:26:10 PM »
Aye those were commands for windows 7

OK lets try a different approach now

Download and Install Combofix
 
Download ComboFix from one of the following locations:
Link 1
Link 2
 
VERY IMPORTANT !!! Save ComboFix.exe to your Desktop
 
* IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
  • Double click on ComboFix.exe & follow the prompts.
  • Accept the disclaimer and allow to update if it asks




  • When finished, it shall produce a log for you.
  • Please include the C:\ComboFix.txt in your next reply.[/b]
Notes:
1. Do not mouse-click Combofix's window while it is running. That may cause it to stall.
2. Do not "re-run" Combofix. If you have a problem, reply back for further instructions.
3.  If after the reboot you get errors about programmes being marked for deletion then reboot, that will cure it.



Please make sure you include the combo fix log in your next reply as well as describe how your computer is running now

warnolo

  • Guest
Re: Malware infection and following the guide.
« Reply #24 on: December 22, 2011, 10:33:31 PM »
Well, now i activate the normal mode the antivirus aren't active. And now i clicked it and it doenst load, still thinking.

Should i try in safe mode?

edit: ok, forget last part, and the antivirus suddenly came out, but deactivated, also now is trying to create a restore point.
« Last Edit: December 22, 2011, 10:36:41 PM by warnolo »

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Malware infection and following the guide.
« Reply #25 on: December 22, 2011, 10:36:37 PM »
So you are now back in normal Mode ?

warnolo

  • Guest
Re: Malware infection and following the guide.
« Reply #26 on: December 22, 2011, 10:38:03 PM »
I am.

Damn it, i'm doing it wrong? is completing the stages well i think.

When i pass you the log you can tell me later.

warnolo

  • Guest
Re: Malware infection and following the guide.
« Reply #27 on: December 22, 2011, 10:43:20 PM »
one thing, autoscan is part of the combofix?

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Malware infection and following the guide.
« Reply #28 on: December 22, 2011, 10:47:17 PM »
Yep it will check all known malware infection points
« Last Edit: December 22, 2011, 10:49:34 PM by essexboy »

warnolo

  • Guest
Re: Malware infection and following the guide.
« Reply #29 on: December 22, 2011, 10:48:24 PM »
ok, i got scared.

Also, when rebooted it got the black background again, so i had to restart and enter the safe mode, now is preparing the log.
« Last Edit: December 22, 2011, 10:50:40 PM by warnolo »