Installing Kodak hero 3.1 printer

[Ganhada]

I can't seem to install my new printer and the Kodak guy says I have to turn off the firewall and then I will be able to do it, then turn it back on.  How do I turn off the firewall?
thanks
a

[bob3160]

Welcome to the forum.
What operating system Which firewall are you using
What security software is installed on your computer
The more information you provide, the easier it will be to help you.
Remember, we aren't sitting in front of your computer, you are.  

See if the following is of any help to you:
http://support.en.kodak.com/app/answers/detail/a_id/42473/selected/true

[Ganhada]

ok, thanks for the info, I will get to it tomorrow.
a

[Ganhada]

Windows Professional
PC Medkit
Avast
AVG
Windows Firewall
All these were disabled, nothing.  And the installed printer does not show in Printers and Faxes.
Ideas anyone?

[CraigB]

Windows Professional
PC Medkit
Avast
AVG
Windows Firewall
All these were disabled, nothing.  And the installed printer does not show in Printers and Faxes.
Ideas anyone?

Best to uninstall Avg as it should not be on the system with avast at the same time working or not, uninstall from remove programs, reboot and run the correct removal tool from here http://singularlabs.com/uninstallers/security-software/ Number 2 in the list and reboot after running.
Does the printer install now ? Have you installed the driver CD that come with the printer ?

You shouldn't have to disable the firewall but if you absoloutely have to then go to control panel\windows firewall and there will be somewhere there to turn it off ( you didn't say what version of windows pro - xp, vista, win7 ? )

[Ganhada]

Windows XP.
Thank you and I will get to it after I get the Christmas Tree down.
Happy New Year and I will let you know what happens.
a

[ady4um]

Windows XP.

XP SP3 installed?

I wonder if this printer is connected using an IP port.