e-mail problems

[dlsherw]

Hello,  Just loaded the avast, but am having trouble sending e-mails? 
I get the message:

An error occurred sending mail:  The mail server sent and incorrect freeting: avast! detected a collision with Norton Antivirus(processes:thunderbird.exe[1], ccsvchst.exe[49]).

Then comes:
Sending of message fail
The message could not be sent because the connection to the SMTP server XX.XXX.XX.XX was lost in the middle of the transaction. Try again or contact your network administrator.

Any suggestions?

Thank you!

[!Donovan]

You should never use multiple antiviruses.

Re: http://www.bleepingcomputer.com/forums/topic186533.html

[bob3160]

You should never use multiple antiviruses.

Re: http://www.bleepingcomputer.com/forums/topic186533.html

Sending the person to another forum isn't going to help him/her here.  

Instructions to successfully install avast! 6:
Since you already have 2 AV's on your computer, you will need to TOTALLY uninstall both before installing avast! again.

01. Download the product avast!6 Free:
       http://files.avast.com/iavs5x/setup_av_free.exe

02. Download the REMOVAL TOOL for your current Anti Virus Program by following the Guide offered here:
       How do I remove old third-party antivirus software before installing avast!?
       Click on this link, find your AV program and follow their instructions.      
       ( The removal tool for avast! Antivirus (should you ever need it) : http://files.avast.com/files/eng/aswclear6.exe)

03. Once these 2 programs are saved to your computer in a folder that you can locate or,
       to the desktop and, you can easily identify these 2 files, DISCONNECT FROM THE INTERNET
04. Go to the Control Panel > Select add/remove >  (Programs and Features in Windows 7)
       select your current antivirus program and select uninstall. (Allow it to uninstall all features of the program)

05. Reboot your system.

06. Run the removal tool for your old Anti Virus Program saved in step #2

07. When the tool finishes running, again Reboot your system.

08. Install avast!6 Free by running the program downloaded in step #1

09. Shut down your system -- Reconnect to the internet -- Start your computer.

10. Avast!6 Free will now be installed and will update it's virus database.

11. Register your new avast!6 Free product by selecting the Register Now button.
       If you need more help, get it from here:
http://www.avast.com/registration-free-antivirus.php

12. Once this is done, you'll be ready to enjoy the new product as much as I already have for many years.

 

[Pondus]

Sending the person to another forum isn't going to help him/her here.

He is not...he is giving info

read the reply from quietman7   in the link Donovansrb10 posted