Author Topic: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.  (Read 22090 times)

0 Members and 1 Guest are viewing this topic.

Offline ady4um

  • Massive Poster
  • ****
  • Posts: 2667
Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
« Reply #30 on: December 30, 2011, 02:20:13 PM »
setup_ais.exe ?
Where do I get this?

Or do you mean the Setup file setup_av_pro.exe?
That's something I've already done.
md5sum of the setup file: b5d0d7c09c5d34062768386cc62fb47e

Sorry, for some reason I though you had AIS, not Pro. Anyway, I know you already did an uninstall and reinstall before, but now you just reported that the recent repair attempt failed.

You shouldn't need a new uninstallation. Downloading ANEW the setup_av_pro.exe and installing over your current install (and then reboot) should be enough to repair the current installation, but probably not the definitions.

Re-read my previous post, replacing "setup_ais.exe" with the correct "setup_av_pro.exe". Of course, using the latest stable version only.

Better yet, I would recommend downloading and installing first the original English latest stable version, reboot and *then* change the language settings and reboot again.
ADD/REMOVE PROGS -> avast -> CHANGE/REMOVE -> REPAIR & REBOOT
Avast! 7 FAQ | FAQ & KB | Docs | Removal Utils | Configure Mail Shield | report FP | License Registration | UNSECURED?

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67255
Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
« Reply #31 on: December 30, 2011, 02:48:55 PM »
PMaff, you can test this or that...
Right now, after all this mess, I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
The best things in life are free.

Offline PMaff

  • Jr. Member
  • **
  • Posts: 23
Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
« Reply #32 on: December 30, 2011, 04:38:57 PM »
PMaff, you can test this or that...
Right now, after all this mess, I suggest an installation from scratch:

1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.

I tried:
1. booted to safe mode at first, uninstalled Avast without any problems
2. reboot
3. downloaded that avast! Uninstall Utility on another machine,
   copied it to the UBS stick
   then put it on the Windows 7 machine.
4. reboot to safe mode as said on the webpage of the Uninstall Utility.
   Uninstall Utility showed the correct directory and uninstalled without
   problems.
5. reboot
6. installed the already downloaded 6.0.1367 with md5sum
   b5d0d7c09c5d34062768386cc62fb47e
   which is the same when you download it now.
7. when installing I use the key that I always used
   During install I get one message (of course, I am offline but why
   does Avast need some server at this point?):
  
   but installation goes on and says "Successful" at the end.
8. reboot
9. install of updates from 2011DEC16
10. reboot
11. avast shows that update is from 2011DEC16
12. tried to install update from 2011DEC18, get message that all is up to
    date (behaviour is still the same) so the error is not solved
13. reboot
14. try the update from 2011DEC30 and I got no ready message.
    Avast still says the last update was 2011DEC16

So the error is not resolved by this erase/install cycle.  :(

Edit: wait a minute.
When looking at the logs I see that after installation Avast says:
Code: [Select]
30.12.2011 16:17:13.000 1325258233 (null) Started: 30.12.2011, 16:17:13
30.12.2011 16:17:13.000 1325258233 (null) Running setup_ais-557 (1367)
30.12.2011 16:17:13.000 1325258233 (null) Operating system: Windows 7 ver 6.1, build 7601, sp 1.0 [Service Pack 1] x64

and when I start the 2011DEC16 update it says:
Code: [Select]
30.12.2011 16:21:47.000 1325258507 (null) Started: 30.12.2011, 16:21:47
30.12.2011 16:21:47.000 1325258507 (null) Running setup_ais-557 (1367)
30.12.2011 16:21:47.000 1325258507 (null) Operating system: Windows Vista ver 6.0, build 6000, sp 1.0 x64

Is it possible that the 2011DEC16 update runs ok but ruins it all?

Edit: I've redone the above points.
Difference: in the above I installed the English version so that you don't have
problems reading the dialogs. The English Version wants some server when installing.
This time I tried the German version (as before) and there was no question about some server, which is strange.
This time I omitted update 2011DEC16 and tried 2011DEC30 at first.
2011DEC30 did not display any success message and it did not
put something into the logfile.
Tried 2011DEC18 afterwards and got the bug
http://www.imagebanana.com/view/x9c1mf9m/ErrorcodesUpdate18122011.jpg
2011DEC18 wrote into the logfile that the OS is Windows Vista.
« Last Edit: December 30, 2011, 05:12:14 PM by PMaff »

Offline fbedin

  • Newbie
  • *
  • Posts: 4
Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
« Reply #33 on: December 30, 2011, 04:44:43 PM »
Greetings from France
Got the same problem with Windows XP since December 16th
I submited the problem to the Avast support and here is the answer :


Hello,

Thank you for contacting our support center with your concerns.

I have tested the virus update file on Windows 7 and Windows XP and you are right that it is causing the problem.

The error log has been sent to our developers team and the issue will be hopefully resolved in a due time.

Best,

Merry Christmas and a happy new year from avast! team

http://public.avast.com/reseller/Christmas/pf-2012-3.jpg

Petr Bucek
Technical Support

AVAST Software a. s.
Budějovická 1518/13A
140 00 Prague, Czech Republic

Offline PMaff

  • Jr. Member
  • **
  • Posts: 23
Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
« Reply #34 on: December 30, 2011, 04:53:43 PM »
Greetings from France
Got the same problem with Windows XP since December 16th
I submited the problem to the Avast support and here is the answer :
...

Ok, so they know that there is an issue and they are working on it
since they answered you.

Would be good thing if they put some "Attention!" message on the download page
http://www.avast.com/download-update

Offline ady4um

  • Massive Poster
  • ****
  • Posts: 2667
Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
« Reply #35 on: December 30, 2011, 05:16:13 PM »
Is it possible that the 2011DEC16 update runs ok but ruins it all?

Yes, it is possible. That was the whole point of my suggestion (without the uninstall).

I would bet that the repair will again fail now. I don't know if it is worth of uninstalling again, and I don't know if it is worth of running the setup of Avast Pro over your current install. It may be possible that when they solve the VPS problem, that it will also solve the current corruption of avast in your system.

Since the solution may take some days (I don't really know), I would at least run the setup over to solve the current bad status of your installation, and would keep the last definitions date that you know for sure it worked correctly without tampering with the system. It's up to you.

About Avast Team knowing about the potential problem, they already knew since the first reports, but yet no official comment about it (nor comfirming nor denying the problem).
ADD/REMOVE PROGS -> avast -> CHANGE/REMOVE -> REPAIR & REBOOT
Avast! 7 FAQ | FAQ & KB | Docs | Removal Utils | Configure Mail Shield | report FP | License Registration | UNSECURED?

Offline fbedin

  • Newbie
  • *
  • Posts: 4
Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
« Reply #36 on: December 30, 2011, 05:23:30 PM »
to ady4um : I don't think so

I tried with an old image of my Windows XP (2009) and it crashed as well with the update

Offline ady4um

  • Massive Poster
  • ****
  • Posts: 2667
Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
« Reply #37 on: December 30, 2011, 05:26:19 PM »
to ady4um : I don't think so

I tried with an old image of my Windows XP (2009) and it crashed as well with the update

I don't understand what you mean or what you are not agreeing with. My posts were directed to PMaff, if that helps you.
ADD/REMOVE PROGS -> avast -> CHANGE/REMOVE -> REPAIR & REBOOT
Avast! 7 FAQ | FAQ & KB | Docs | Removal Utils | Configure Mail Shield | report FP | License Registration | UNSECURED?

Offline fbedin

  • Newbie
  • *
  • Posts: 4
Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
« Reply #38 on: December 30, 2011, 05:45:51 PM »
to ady4um : I don't think so

I tried with an old image of my Windows XP (2009) and it crashed as well with the update

I don't understand what you mean or what you are not agreeing with. My posts were directed to PMaff, if that helps you.

I'm just saying that the 16 december manual update is not responsible for the crash we have now with the manual updating. It did not ruin all.

Offline ady4um

  • Massive Poster
  • ****
  • Posts: 2667
Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
« Reply #39 on: December 30, 2011, 07:50:27 PM »
I'm just saying that the 16 december manual update is not responsible for the crash we have now with the manual updating. It did not ruin all.

I don't think anyone said so, and we still don't have any official info about since when nor why the offline updates are failing. Let's concentrate only on what PMaff is reporting in this topic.
ADD/REMOVE PROGS -> avast -> CHANGE/REMOVE -> REPAIR & REBOOT
Avast! 7 FAQ | FAQ & KB | Docs | Removal Utils | Configure Mail Shield | report FP | License Registration | UNSECURED?

Offline PMaff

  • Jr. Member
  • **
  • Posts: 23
Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
« Reply #40 on: December 30, 2011, 10:45:28 PM »
to ady4um : I don't think so

I tried with an old image of my Windows XP (2009) and it crashed as well with the update


That older image: which version of Avast did it install/have and which update
(which date) did not work?
I can imagine that older versions of Avast do not fit together with newer
vps updates so maybe your case is completely different.

I just know that there is a problem on Windows 7 Ultimate SP1 64Bit with the
2011DEC16 update and Avast version 6.0.1367 .
Over the next days I am not near my Windows 7 machine so I cannot test/help.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 45128
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
« Reply #41 on: December 30, 2011, 11:06:07 PM »
The fact that there is a problem with the Manual Update Function
has already been acknowledged by Avast.
Once the fix is in, I'm sure we'll all know about it.
Till then there isn't anything any of us can do to make it work.
Find a place with internet access and update the usual automatic way.
If your system is clean and you're not on-line, you should be OK
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67255
Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
« Reply #42 on: December 31, 2011, 12:42:41 AM »
Like Bob said we nothing to do but wait.
The best things in life are free.

Offline Gargamel360

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2346
  • Memento Mori
Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
« Reply #43 on: December 31, 2011, 01:02:29 AM »
Should not be taking this long, though.  I understand they are working on ver.7, but I really hope they don't expect to let this go by the wayside till they are done.
Signature?  But I gots no pen....

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 45128
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Windows 7 Ultimate 64Bit: manual update does not work since Dec 16th.
« Reply #44 on: December 31, 2011, 01:12:39 AM »
Should not be taking this long, though.  I understand they are working on ver.7, but I really hope they don't expect to let this go by the wayside till they are done.

How many times have you used this method of updating ???
I personally have never used it.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq