Author Topic: Cannot update AMS definitions  (Read 8814 times)

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Offline RejZoR

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Cannot update AMS definitions
« on: December 31, 2011, 04:35:32 PM »
You guys seriously have to sort out the updater in AMS. I'm using just my WiFi for updating but most of the time it doesn't update even when i'm connected on WiFi for 10-15 minutes.
Also auto update apparently doesn't work at all now because it says OUTDATED with yellow in AMS and if i go check it manually, nothing happens. There is just circle spinning and that's it. Nothing updates.

Please check your servers and also make it that AMS checks for update few seconds after WiFi is established. It's annoying thinking you're up to date while you're realyl not and then you check the update versions constantly. I never had to bother about that with DrWeb that i used to have on my phone. It worked perfectly and updated perfectly almost as soon as i connected to WiFi.
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svehlak

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Re: Cannot update AMS definitions
« Reply #1 on: December 31, 2011, 06:36:02 PM »
Hi RejZoR,

thank xou for your post, I am already aware of it and it will solved soon. Sorry for troubles.

Offline RejZoR

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Re: Cannot update AMS definitions
« Reply #2 on: January 01, 2012, 07:18:56 AM »
Thanks, let meknow when you'll fix the problem. Happy new yeear :)
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Offline RejZoR

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Re: Cannot update AMS definitions
« Reply #3 on: January 02, 2012, 09:23:38 AM »
I still can't update... (5 days old signatures already)
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svehlak

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Re: Cannot update AMS definitions
« Reply #4 on: January 02, 2012, 12:39:37 PM »
Did you try to update manually?

Offline DavidR

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Re: Cannot update AMS definitions
« Reply #5 on: January 02, 2012, 02:30:27 PM »
Auto updates don't happen, but I can confirm that the manual update is working.
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Offline RejZoR

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Re: Cannot update AMS definitions
« Reply #6 on: January 02, 2012, 07:08:33 PM »
Did you try to update manually?

Several times and it's still not working... apparently the program has died somehow.
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Offline RejZoR

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Re: Cannot update AMS definitions
« Reply #7 on: January 02, 2012, 08:46:37 PM »
I had to restore system because of stupid Anti-Theft component so i've reinstalled AMS and is now updating again.
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Offline Lisandro

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Re: Cannot update AMS definitions
« Reply #8 on: January 02, 2012, 10:33:16 PM »
because of stupid Anti-Theft component
???
RejZoR, are you serious?
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Offline RejZoR

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Re: Cannot update AMS definitions
« Reply #9 on: January 02, 2012, 10:40:01 PM »
The uninstallation process is just plain ridiculous and impossible to perform. You'd expect at least an "Uninstall" button inside Anti-theft once you log in with your own password. But no, you have to litteraly hack the thing and it just plain didn't work. Yes, i am serious. Good thing i'm making backups regularly with ClockworkMod tool.
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Offline Filip Havlicek

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Re: Cannot update AMS definitions
« Reply #10 on: January 02, 2012, 11:18:16 PM »
Did you try to update manually?

Several times and it's still not working... apparently the program has died somehow.

That's weird. What was the error message when you tried to update manually?

Filip

Offline RejZoR

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Re: Cannot update AMS definitions
« Reply #11 on: January 03, 2012, 12:40:40 AM »
No error at all. Just the progress circle was spinning indefinitely until i got fed up, turned WiFi off and locked the screen. Then it stopped the circle but still hasn't updated.
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Offline Filip Havlicek

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Re: Cannot update AMS definitions
« Reply #12 on: January 03, 2012, 10:49:54 AM »
OK, I will check. Thanks.

Filip

fr34olivier

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Re: Cannot update AMS definitions
« Reply #13 on: January 03, 2012, 11:23:29 AM »
For your information... I thought it was the same issue.
I get on my screen (top menu bar) the notification of non updated. I could not make it directly by clicking on the message (no action). Then I turned off this notification with the button 'erase/clean'. Returning to Avast! it mentioned 'secured' and the parameters show that the update was done 16 hours ago.
I believe that possibly the issue is with the refreshment of notification but not with the update.

(Translated from French, then the words I use here may be different in English)

Offline Filip Havlicek

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Re: Cannot update AMS definitions
« Reply #14 on: January 03, 2012, 11:30:23 AM »
Ye, I'm aware of the problem with the outdated notification, in the case of clicking it the update is done but the notification doesn't disappear. It will be fixed.

Filip