Update Error 80

[alienjoe211]

I read through the thread where the person couldn't get updates automatically or manually - my problem is only with automatic updates.  I've manually downloaded the latest update but cannot get them automatically.  It's always the same: Error 80, cannot contact cat.asw.cz, (or one of the avast servers).  I'm running XP SP2, use their firewall, have tried disabling the firewall with the same results - unable to communicate with server.  From a MS DOS prompt, I pinged avast1.-3 servers and couldn't get anything back.  I'm using build 4.5.518.  I'm registered, been using this awesome software for over a year, but just about 2 weeks ago started having this automoatic update problem.  I have both update settings on "Automatic" and am connected via DSL.  Also using the "My computer is permanently connected to the internet" option.   HELP!  

[Lisandro]

Can't you try the build 4.5.531? See here: http://forum.avast.com/index.php?board=2;action=display;threadid=9007

Maybe your firewall troubles were corrected...  

[alienjoe211]

Thanks for the quick reply but, I tried installing that update and continue to get errors in connecting to the internet to complete the installation.  
Here's the log - maybe it'll help?

24.11.2004 14:05:26 general: Started: 24.11.2004, 14:05:26
24.11.2004 14:05:26 general: Running setup_av_pro-20b (523)
24.11.2004 14:05:26 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
24.11.2004 14:05:26 system: Computer WinName: JOE-Y6I6U5UDU1M
24.11.2004 14:05:27 system: Windows Net User: JOE-Y6I6U5UDU1M\joe wilkens
24.11.2004 14:05:27 general: Cmdline: /downloadpkgs /noreboot /silent /progress  
24.11.2004 14:05:27 general: DldSrc set to inet
24.11.2004 14:05:27 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
24.11.2004 14:05:27 general: Old version: 206 (518)
24.11.2004 14:05:27 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
24.11.2004 14:05:27 system: Computer DnsName: joe-y6i6u5udu1m
24.11.2004 14:05:27 system: Computer Ip Addr: 192.168.1.97
24.11.2004 14:05:27 internet: SYNCER: Type: 1
24.11.2004 14:05:27 internet: SYNCER: Auth: 2
24.11.2004 14:05:27 package: Part prg_av_pro-20b is installed
24.11.2004 14:05:27 package: Part vps-44800 is installed
24.11.2004 14:05:27 package: Part news-40 is installed
24.11.2004 14:05:27 package: Part setup_av_pro-20b is installed
24.11.2004 14:05:27 general: Old version: 206 (518)
24.11.2004 14:05:29 file: SetExistingFilesBitmap: 443->112->106
24.11.2004 14:05:29 general: GUID: ea681877-6e0a-469e-a152-a081c0f5ecba
24.11.2004 14:05:29 general: Server definition(s) loaded for 'main': 2 (maintenance:0)
24.11.2004 14:05:29 general: SelectCurrent: selected server 'Test (external beta)' from 'main'
24.11.2004 14:05:29 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
24.11.2004 14:05:29 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
24.11.2004 14:05:29 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
24.11.2004 14:05:29 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
24.11.2004 14:05:29 general: progress thread start
24.11.2004 14:05:29 general: progress start - 1
24.11.2004 14:05:30 general: progress start - 2
24.11.2004 14:05:48 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
24.11.2004 14:06:05 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
24.11.2004 14:06:23 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
24.11.2004 14:06:43 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
24.11.2004 14:07:02 package: ERROR:HttpGetWininet, catch returned 0x00002EE7
24.11.2004 14:07:02 general: InvalidateCurrent: invalidated server 'Test (external beta)' from 'main'
24.11.2004 14:07:02 general: SelectCurrent: unable to find any suitable server in 'main'
24.11.2004 14:07:02 internet: while trying to get file 'servers.def', error 0x20000004 has occured, try 1
24.11.2004 14:07:02 internet: tried 1 servers to get file 'servers.def', but failed (0x20000004)
24.11.2004 14:07:02 file: GetNewerStampedFile:GetFileWithRetry failed: D:\DOCUME~1\JOEWIL~1\LOCALS~1\Temp\_av_proI.tm~a01952\onefile, servers.def, error: 0x20000004
24.11.2004 14:07:02 package: Tried to download servers.def but failed with error 0x20000004.
24.11.2004 14:07:02 general: progress end - 1
24.11.2004 14:07:02 general: progress end - 0
24.11.2004 14:07:02 general: progress thread end
24.11.2004 14:07:19 general: Err:Cannot connect to cat.asw.cz (unknown:80).

[bream10]

Have been having same problems as alienjoe211 with automatic updates for similar time period.
Have downloaded the link posted above with firewall and without, successfully but still getting error on automatic updates
"cannot connect to cat.asw.cz (unknown:80)."
Downloaded this link last night, error message after was
"cannot connect to cat.asw.cz (195.47.75.50:80).
Am also on XP SP2, home edition version 2002.
Have been using avast for a year now with no other problems.
I am a novice so please be gentle with me.

[Lisandro]

I reported this thread to the avast team...
I can't figure out what is happening but I'm sure they can.
Welcome to avast forums and, please, do not give up  

[Eddy]

Is the system time/date correct?

[andyqkw]

Is the system time/date correct?

My system Date/Time are all correct but just can't update automatically and only manually as mentioned in my other post be it with or without Microsoft's built-in Firewall in Windows XP SP2.

[kubecj]

Alienjoes log simply means he can't connect to the site. There's no other explanation needed. If he can contact http://cat.asw.cz from the browser, there must be the investigation done, who does stop the traffic to the avast.setup (usually wrongly set-up firewall).

If he cannot contact cat at all, there must be something deeply rotten in his system, but beyond the point of the installer itself.

[Lisandro]

Microsoft's built-in Firewall in Windows XP SP2.

It should not be a problem as the internal firewall just block inbound attacks and not the outbound traffic.
Can't you open the browse and open the site?

[bream10]

Still getting same error message with automatic updates.
Time and date ok.
Can contact http://cat.asw.cz from browser.
Using dial up connection option on avast settings.
Can download manually.
Haven't changed any settings on anything.
Have been following other thread regarding not being able to update manually or automatically, are these connected?
Help.

[Lisandro]

Can you check the proxy settings?
Left click the avast icon > Settings
Update (Basic) > Details > Proxy

Try the 'non-automatic' settings, i.e., no proxies at all.

[bream10]

Hooray,
Thank you Technical, for your help,
followed your instructions and yes success, have had blue automatic update box as normal.

[Lisandro]

Hooray,
Thank you Technical, for your help,
followed your instructions and yes success, have had blue automatic update box as normal.

Help is my pleasure  
Come back if you need. Oh, if you can, try to help the others too  

[alienjoe211]

That's all well and good, but I'm still stuck!   :'(
Any hope for me?

Joe

[alienjoe211]

After reading all of the posts - here's the latest.....

I can go to the site to manually get updates - I mentioned that earlier and of course, I'm on your site now posting, so there isn't a problem with internet access.

The problem is with the XP firewall - even though Avast is listed in the exceptions, it still isn't letting the updater do it's job.  

I recently installed another software program and had a similar problem - where the program was listed in the exceptions list, but still couldn't get updates - even after disabling the XP firewall!  So I re-activated my Zone Alarm firewall and tried to get both problems resolved.....

It worked!  Zone Labs has been my firewall for over a year and is now back on my Approved list!  No sense in trying to fix what ain't broke!  

Thanks for all of the suggestions!

Joe