Author Topic: Thunderbird not recognised  (Read 9448 times)

0 Members and 1 Guest are viewing this topic.

Offline Gewitty

  • Newbie
  • *
  • Posts: 11
Thunderbird not recognised
« on: November 25, 2004, 12:40:21 PM »
I have recently downloaded and installed Avast 4.5 Home, having previously used AVG (which I have uninstalled). Avast seemed to install OK, but does not appear to recognise my email program, which is Thunderbird 0.9.

When I look at the On-Access Scanner list, I have Internet Mail showing as an installed provider, but it is greyed out. There is a message showing that says, "The provider is waiting for a subsystem to start'.

Is this caused by something I have failed to set up, or is there some other problem?

Thunderbird is working OK, just without any checking of inbound or outbound mail.
No man is an island. But I've met a few incontinents.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31309
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re:Thunderbird not recognised
« Reply #1 on: November 25, 2004, 01:27:20 PM »
It sure will help if you tell us what OS you are are using.

If you have a NT based system (XP/2K/2K3/NT), setup the mail as if Avast isnt't there. And see if it is working.

If you have 9x / ME, setup the mail as if Avast isn't there and run the mail protection wizzard.

Does this solve the problem?
« Last Edit: November 25, 2004, 01:28:40 PM by Eddy »

Offline Gewitty

  • Newbie
  • *
  • Posts: 11
Re:Thunderbird not recognised
« Reply #2 on: November 25, 2004, 02:15:03 PM »
I'm using XP. Thunderbird is all set up and has been running alongside AVG for months with no problem.

It looks as if Avast tries to recognise Thunderbird when I initially open the program because the icon in the taskbar revolves. I just have a sneaking feeling that there may be some setting that I've missed, although from the installation instructions, I got the impression that Avast would automatically recognise whatever email program I was using.

What is the mail protection wizard you mention? I haven't come across this yet. I have entered my smtp server and email address details via the Program Settings and have enabled the various messaging options for inbound and outbound mail.
No man is an island. But I've met a few incontinents.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31309
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re:Thunderbird not recognised
« Reply #3 on: November 25, 2004, 02:18:57 PM »
the mail protection wizzard is for 9x / ME systems, not for NT based systems.

click on the mail provider in the on-access control panel. Does the count increases if you sent or recieve a mail?

Offline Gewitty

  • Newbie
  • *
  • Posts: 11
Re:Thunderbird not recognised
« Reply #4 on: November 25, 2004, 02:32:43 PM »
The scanned count has always remained at zero. If I click once on the greyed-out 'Internet Mail' icon (shown in the list of Providers on the left hand side of the On-Access panel), nothing happens. The message 'The provider is waiting for a subsystem to start', remains the same also.
No man is an island. But I've met a few incontinents.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31309
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re:Thunderbird not recognised
« Reply #5 on: November 25, 2004, 02:40:05 PM »
Quote
"The provider is waiting for a subsystem to start'.
The subsystem is your email client. The status should change when you start Thunderbird. Does it?

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67255
Re:Thunderbird not recognised
« Reply #6 on: November 25, 2004, 02:57:16 PM »
Quote
"The provider is waiting for a subsystem to start'.
The subsystem is your email client. The status should change when you start Thunderbird. Does it?

Eddy, shoud a provider work this way?
I mean, I understand that a plugin (like MS Outlook) waits for a subsystem but a provider? I never saw this message, with my email client running or not...  ???
The best things in life are free.

Offline Gewitty

  • Newbie
  • *
  • Posts: 11
Re:Thunderbird not recognised
« Reply #7 on: November 25, 2004, 02:59:56 PM »
No. I've tried stopping and starting Thunderbird and even rebooting the entire system, but the status message always remains the same.

I just tried it again and, as I start up Thunderbird, Avast definitely seems to spot that something is happening, as the task bar icon revolves, but the Internet Mail icon remains greyed-out and the status message says it's still waiting for the subsystem to start.

I spotted the following message in another post, which seems to relate to a similar problem with Thunderbird. The trouble is that it involves modifying JavaScript files and I'm not familiar with how to do that:

Quote:

"Step by step:

(If you have thunderbird running, close it first)

1.) Find the "mailnews.js" file
(Usually located here: C:\Program Files\Mozilla Thunderbird\defaults\pref\) and edit it

2.) Find these four entries:

pref("mail.imap.fetch_by_chunks", true);
pref("mail.imap.mime_parts_on_demand", true);
pref("mail.server.default.fetch_by_chunks", true);
pref("mail.server.default.mime_parts_on_demand", true);

3.) now change the "true" to "false" in each entry and save the file.

4.) Voila! Avast finds all the Virii in all the Emails!"

No man is an island. But I've met a few incontinents.

Offline Lisandro

  • Avast team
  • Certainly Bot
  • *
  • Posts: 67255
Re:Thunderbird not recognised
« Reply #8 on: November 25, 2004, 03:09:57 PM »
I just tried it again and, as I start up Thunderbird, Avast definitely seems to spot that something is happening, as the task bar icon revolves, but the Internet Mail icon remains greyed-out and the status message says it's still waiting for the subsystem to start.

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove
Then choose Repair function in the popup window (Repair).

If this does not help, can you uninstall / boot / install / boot again?
The best things in life are free.

Offline Gewitty

  • Newbie
  • *
  • Posts: 11
Re:Thunderbird not recognised
« Reply #9 on: November 25, 2004, 03:15:46 PM »
It looks as if I've fixed it. I went into the On-Access Scanner panel and clicked on the Internet Mail icon. Then I clicked the 'Terminate'' button. When I subsequently clicked the 'Start' button, the Provider started running.

I've tested it using the EICAR virus test file and Avast spotted it immediately.

Looks as if it just needed a kick to get it going. Very odd.

No man is an island. But I've met a few incontinents.

Offline Eddy

  • Avast Evangelist
  • Maybe Bot
  • ***
  • Posts: 31309
  • Watching (over?) you
    • Malware removal, Biljart and other things.
Re:Thunderbird not recognised
« Reply #10 on: November 25, 2004, 05:09:43 PM »
So those "computer trolls" are now at your place ;)

Offline Gewitty

  • Newbie
  • *
  • Posts: 11
Re:Thunderbird not recognised
« Reply #11 on: November 25, 2004, 05:55:49 PM »
More of a gremlin than a troll, I suspect.

Thanks for all the help anyway.
No man is an island. But I've met a few incontinents.