Author Topic: Urgent help needed with Win 7 Security trojan  (Read 3910 times)

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labecs

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Urgent help needed with Win 7 Security trojan
« on: January 13, 2012, 12:48:16 AM »
I cannot find a reference in Avast to remove this Trojan. Can somebody help me please? Is there a way to remove it with Avast or not?

Offline Asyn

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Re: Urgent help needed with Win 7 Security trojan
« Reply #1 on: January 13, 2012, 12:54:46 AM »
I cannot find a reference in Avast to remove this Trojan. Can somebody help me please? Is there a way to remove it with Avast or not?

More info please. ;)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Pondus

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Re: Urgent help needed with Win 7 Security trojan
« Reply #2 on: January 13, 2012, 01:00:54 AM »
Read it all before you start


Remove Win 7 Security 2012 (Uninstall Guide)
http://www.bleepingcomputer.com/virus-removal/remove-win-7-security-2012





if you have no success, follow this guide and attch the log`s
http://forum.avast.com/index.php?topic=53253.0

Lower left corner: additional options > attach

« Last Edit: January 13, 2012, 01:04:28 AM by Pondus »

puwwas1298

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Re: Urgent help needed with Win 7 Security trojan
« Reply #3 on: January 13, 2012, 02:52:33 PM »
I have followed the process on bleepingcomputer.com but now my network shield won't restart. An suggestions other than remove and reload Avast?

Offline Asyn

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Re: Urgent help needed with Win 7 Security trojan
« Reply #4 on: January 13, 2012, 02:57:26 PM »
I have followed the process on bleepingcomputer.com but now my network shield won't restart. An suggestions other than remove and reload Avast?

Yes. ;)

Repair avast!:
1. Control Panel -> Add/Remove programs -> avast!
2. Scroll down and click on 'Repair'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Pondus

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Re: Urgent help needed with Win 7 Security trojan
« Reply #5 on: January 13, 2012, 03:09:20 PM »
@puwwas1298

i still recomend that you follow Essexboys guide i linked to above
and attach the OTL log, then Essexboy can see if everything is removed   ;)   there are usually some leftovers
« Last Edit: January 13, 2012, 03:53:26 PM by Pondus »

Offline Asyn

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Re: Urgent help needed with Win 7 Security trojan
« Reply #6 on: January 13, 2012, 03:30:09 PM »
i still recomend the you follow Essexboys guide i linked to above...

The OP didn't reply yet. ;)
« Last Edit: January 13, 2012, 03:55:12 PM by Asyn »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

puwwas1298

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Re: Urgent help needed with Win 7 Security trojan
« Reply #7 on: January 13, 2012, 04:45:49 PM »
Repair did not correct the issue. I will run the Essexboys guide after work today.

p.s. I have been looking over Essexboy's process which refers to the geekstogo.com virus removal instructions for Win 7 Internet Security and it states that Malwarebytes "completely" removes this virus. (Perhaps not.)

I will run the OTL and post when I am back at my home computer.
« Last Edit: January 13, 2012, 05:47:31 PM by puwwas1298 »