Avast Free suite registration issue

[Adrisaboss]

Hi there!

Today is the day, my Avast registration just expired.
So, as usual, I go to the registration form in the Avast software, choose "Stay with the free license", and fill in the form.

Unfortunately, I get an error, and thus can't register : "Le fichier spécifié est introuvable" (yes, I'm french...). This means "The specified file was not found".
No worries, I use the offline registration form, on the Avast website. I receive as expected an email from Avast, giving me the activation key. I enter it clicking on the "Insert license key" button, and I get another error : "MY_KEY n'est pas une clé de licence valable" ("MY_KEY is not a correct license key").

I run Windows 7 Pro 64bit, 6.1, ver 7601. My laptop is a Samsung R580. But I don't think that it can help, as Avast has been running on my computer for over a year, without any problem...
Also : Windows is beginning to crash a lot. Like 2 BSODs a week... I will have to reinstall it dies completely. I perhaps have some worms... I use cacaoweb, which is known to be a huge backoor for viruses (I already have had to get rid of an annoying trojan because of it).

I hope you can help me,
thanks for your help and your cool software!

Regards,
Adrisaboss

[bob3160]

Welcome to the forum,
See if the following solves your problem:
http://support.avast.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=459

[Adrisaboss]

Hi, thanks for answering.

I already tried to renew my license with both methods.
Online method : After filling in the form, I don't obtain the "Tahnk you for registering" boc. Instead, I get an alert box "the specified file was not found".
Offline method : After putting the key in avast's box, I get another error message : "THE_KEY is not a valid license key".

So both don't work.

[Lisandro]

Please, upload (attach) the avast log:
C:\Program Files\Alwil Software\Avast5\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.

[Adrisaboss]

Indeed, this file is quite long.
I uploaded it on pastebin : http://pastebin.com/fSLStEAV

Does this file log only the installation process, or also all the updates and registration attempts?
Because I installed Avast more than one year ago, and it used to work fine...

Thanks for the help !

[SafeSurf]

Please, upload (attach) the avast log:
C:\Program Files\Alwil Software\Avast5\Setup\setup.log

If the file is too big for the forum, post the last 400-500 lines of it.

Please follow Tech's instructions so we can read the file.  Thank you.

What version of Avast are you using?

Can you please run Malwarebytes (MBAM) to to check for malware in the meantime?

·   Download free http://www.malwarebytes.org/ for an on-demand scanner.
·   Double Click mbam-setup.exe to install the application.
·   After install, click update so you have latest database before scanning.
·   Under Settings:
o   General: Automatically Save File After Scan Completes is checked off
o   Scanner Settings:  Check all boxes
o   Updater: Download and install update if available is checked off
·   Once the program has loaded, select "Perform FULL Scan", then click Scan.
·   The scan may take some time to finish, so please be patient.
·   When the disinfection scan is complete, a log will appear in Notepad and you may be prompted to Restart. (See Extra Note).
·   Click the “remove selected” button to quarantine anything found.  You will find the infection details under the Quarantine tab.
·   The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
·   Copy & Paste the entire report in your next reply.

[Lisandro]

Does this file log only the installation process, or also all the updates and registration attempts?

Any update.

Because I installed Avast more than one year ago, and it used to work fine...

Yes, you've upgraded from version 5.
If anything else works, maybe an installation from scratch will help.
1. Download the latest version of avast! Uninstall Utility and save it.
2. Download the latest avast! version and save it.
3. Uninstall avast from Control Panel (if possible). If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
4. Run the avast! Uninstall Utility saved on 1. If, for any reason, you can't run it, try booting in Safe Mode and doing it from there. Anyway, boot after you've run it.
5. Install avast! using the setup saved on 2. Boot.
6. Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
7. Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.

Code: [Select]

17:32:36 nrm/int  http response failed, 0x00002F76Maybe you could set avast to use No proxy at all instead of using the automatic discovery of proxy.

[Adrisaboss]

@SafeSurf
Here is the report :

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Version de la base de données: 912011402

Windows 6.1.7601 Service Pack 1
Internet Explorer 8.0.7601.17514

14/01/2012 18:47:58
mbam-log-2012-01-14 (18-47-58).txt

Type d'examen: Examen complet (C:\|F:\|)
Elément(s) analysé(s): 712766
Temps écoulé: 1 heure(s), 54 minute(s), 20 seconde(s)

Processus mémoire infecté(s): 0
Module(s) mémoire infecté(s): 0
Clé(s) du Registre infectée(s): 0
Valeur(s) du Registre infectée(s): 0
Elément(s) de données du Registre infecté(s): 0
Dossier(s) infecté(s): 0
Fichier(s) infecté(s): 9

Processus mémoire infecté(s):
(Aucun élément nuisible détecté)

Module(s) mémoire infecté(s):
(Aucun élément nuisible détecté)

Clé(s) du Registre infectée(s):
(Aucun élément nuisible détecté)

Valeur(s) du Registre infectée(s):
(Aucun élément nuisible détecté)

Elément(s) de données du Registre infecté(s):
(Aucun élément nuisible détecté)

Dossier(s) infecté(s):
(Aucun élément nuisible détecté)

Fichier(s) infecté(s):
c:\Users\Adrien\downloads\VLCSetup.exe (Adware.Hotbar) -> Quarantined and deleted successfully.
c:\Users\Adrien\downloads\dangerouskitten2.2.5\Windows\hide the ip platinum\keygen.exe (Trojan.Agent.CK) -> Not selected for removal.
c:\Users\Adrien\downloads\dangerouskitten2.2.5\Windows\LOIC\LOIC.exe (PUP.HackTool.LOIC) -> Not selected for removal.
c:\Users\Adrien\downloads\dangerouskitten2.2.5\Windows\SMAC\patch.exe (RiskWare.Tool.CK) -> Not selected for removal.
c:\Users\Adrien\programmation\svn\Eagle 5.2\bin\Keygen.exe (RiskWare.Tool.CK) -> Not selected for removal.
c:\Users\Adrien\programmation\svn\Eagle 5.2\bin\.svn\text-base\keygen.exe.svn-base (RiskWare.Tool.CK) -> Not selected for removal.
c:\Users\Adrien\programmation\svn\Eagle 5.6\bin\Patch\Keygen.exe (RiskWare.Tool.CK) -> Not selected for removal.
c:\Users\Adrien\programmation\svn\Eagle 5.6\bin\Patch\.svn\text-base\keygen.exe.svn-base (RiskWare.Tool.CK) -> Not selected for removal.
f:\programmes\anno 2070\solidcore32.dll (Trojan.Krypt) -> Not selected for removal.

Unfortunately, all these worms are false positive I know, like NO-CDs or else.

Also :

Please follow Tech's instructions so we can read the file.  Thank you.

This is exactly what I did : The copied lines are the 455 last of my setup.log. I just posted it on pastebin for it not to take to much space on the topic.

@Tech : I didn't do what you told me already, but I will. Avast didn't even start this time, telling me a translation dll was missing.

I am leaving for the week tomorrow, so I won't reply until then, sorry for the unconvenience.
But thanks for your help already !

[Gargamel360]

Unfortunately, all these worms are false positive I know, like NO-CDs or else.

...... .....chortle..... , well, that explains a lot.

[ady4um]

Please follow Tech's instructions so we can read the file.

I just posted it on pastebin for it not to take to much space on the topic.

I think the intention was for you to attach a text file (to the left of the "post" action, you have "Additional Options").

[Lisandro]

@Tech : I didn't do what you told me already, but I will. Avast didn't even start this time, telling me a translation dll was missing.

Even stranger. Another reason for you to perform a clean installation.

[Adrisaboss]

I think what I must re-install is WIndows, in fact. I told you I had 2 BSODs a week. Add to this NO-CDs and other, cacaoweb, etc, I think you get a pretty corrupted OS...

But I will re-install Avast before it, next week, at least for the record.

@ Gargamel
Those softwares are certainly not the cleanest ever but I trust the sources and ran this stuff in sandbox before using them for real. I think they are OK.

[Lisandro]

Ok.

[YoKenny]

Why do French users have so many problems with avast!

[!Donovan]

Why do French users have so many problems with avast!

Look who's first.
http://www.google.fr/#hl=fr&cp=7&gs_id=4k&xhr=t&q=antivirus&fp=87040d4523f454b2

Maybe there are just lots of french users.