Hey S.Z. I think you misunderstand me, I'm grateful for your suggestions 
if I seem terse it's because I am simply trying to be concise, not trying to insult you in any way, really.
I guess I may be a little jaded by other product support boards I have visited where fanboiz try and blame everything on the user rather than a program bug, so I apologize if I offended you it truly wasn't my intention.
As far as IMing the developers I think it is their reponsibility to monitor or have monitored their support boards, I am too busy to be a beta tester I simply wanted to bring an issue to their attention.
As stated I am new to this product, I do like it and I realize it is freeware but a repeatable system freeze/crash is a serious issue for me so I believe it is worthy of a mention rather than just removing the software and going with something else.
Again, I apologize if you or anyone at Alwil is offended as it was not my intention, my intent was and is to point out what is to me a major issue in otherwise fine software.
Well it looks like you really don't know anything about these forums and staff that gathers in here. We are like one big family. We are here to help new avast! users, but also help to each other. That's why I wrote my reply to you. I wasn't felling offended and I don't think that was your intention...
No need to appologize my friend. I completely understand your concern regarding this issue, and it MUST be solved as soon as possible. You are completely right regarding this. It's just I don't have that problem on my computer, and I couldn't possibly know that it has something to do with avast!
That's why I pointed your attention to some other possibilities like hardware problems and other things, that usually are causes for sudden computer freezings (usually, not always).
Also, see here what I wrote in my previous reply to you:
That doesn't mean that you guys shouldn't alarm Alwil about this issue. My advice is to IM Vlk, Pavel, pk or Igor... I'm sure, someone will be able to give you a satisfying answer and to check all those possibilities. If something is wrong with avast! I'm sure they will check and give their best to eliminate this issue in future releases...
You better hurry, 'cause new program update is comming out on Monday. I just found out from "first hand", one of the Alwil guys... No one wants to release build that didn't solve previous issues, especially this huge issue...
I pointed your attention straight to possible solution - ALARMING THE ALWIL GUYS. We all should do that, not just you, 'cause it seems like this became real issue.
Again, no need to appologize, this is just friendly discussion
Cheers !
P.S. We really need to alarm Alwil guys... ASAP
