Author Topic: Log-on issue with computer  (Read 21237 times)

0 Members and 1 Guest are viewing this topic.

Offline kls490

  • Sr. Member
  • ****
  • Posts: 209
  • Queen of the house
Re: Log-on issue with computer
« Reply #30 on: January 17, 2012, 10:11:10 PM »
O.k. essexboy,

     The chkdsk C:/r command does not find any problems.  I removed the McAfee SiteAdvisor from the computer running the MCPR tool. However, the Add/Remove Programs listing still shows the McAfee Virtual Technician which will not delete.  Some odd message is generated about looking for another path for the program.  I cannot find anything within the Program Files list for the MVT program.  Computer boot problem is still present.

(I've tried repeatedly in the past to get rid of it from the Add/Remove Programs list without any luck).  Always generates the same message when I try to get rid of it.

Thanks again for all the help!

« Last Edit: January 17, 2012, 10:28:21 PM by spc3rd »
kls490

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Log-on issue with computer
« Reply #31 on: January 17, 2012, 10:57:33 PM »
OK time for me to dive into the technical tools that I have

Please download SINO by Artellos.
  • Save SINO to a place you can remember and run SINO.exe. (If you downloaded the ZIP version you will need to extract it first)
  • Then please check the following checkboxes:
Quote
System Info
Services
Boot Check
Tasklist
Startup Items
Event Log
Ipconfig
Ping
Netstat
Hosts file
Shares
Routing Table

  • Once checked, hit the Run Scan! button and wait for the program to finish the scan.
  • A notepad window will pop up. Please copy all of the content into your next reply.
Note: If you try to interact with the program once it’s started scanning it might appear to hang. The scan however will continue.

Offline kls490

  • Sr. Member
  • ****
  • Posts: 209
  • Queen of the house
Re: Log-on issue with computer
« Reply #32 on: January 17, 2012, 11:18:53 PM »
Hi essexboy,

     Here's the log you requested.

kls490

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Log-on issue with computer
« Reply #33 on: January 17, 2012, 11:23:13 PM »
Could you do me a favour and disable outpost friewall and then reboot keeping it disabled

Does that make a difference

 

Offline kls490

  • Sr. Member
  • ****
  • Posts: 209
  • Queen of the house
Re: Log-on issue with computer
« Reply #34 on: January 17, 2012, 11:31:30 PM »
Sorry essexboy...no luck there either.
kls490

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Log-on issue with computer
« Reply #35 on: January 17, 2012, 11:33:54 PM »
Shucks and it did show a high usage

OK back to the drawing board

The next option would be a clean boot, but that is a tedious process if you are prepared to do it

Step 1:

Start the System Configuration Utility
Click Start, click Run, type msconfig, and then click OK.
The System Configuration Utility dialog box is displayed.

Step 2:

Configure selective startup options
In the System Configuration Utility dialog box, click the General tab, and then click Selective Startup.
Click to clear the Process SYSTEM.INI File check box.
Click to clear the Process WIN.INI File check box.
Click to clear the Load Startup Items check box. Verify that Load System Services and Use Original BOOT.INI are checked.
Click the Services tab.
Click to select the Hide All Microsoft Services check box.
Click Disable All, and then click OK.
When you are prompted, click Restart to restart the computer.

Step 3: Log on to Windows

If you are prompted, log on to Windows.
When you receive the following message, click to select the Don't show this message or launch the System Configuration Utility when Windows start check box, and then click OK.

Quote
You have used the System Configuration Utility to make changes to the way Windows starts.
The System Configuration Utility is currently in Diagnostic or Selective Startup mode, causing this message to be displayed and the utility to run every time Windows starts.
Choose the Normal Startup mode on the General tab to start Windows normally and undo the changes you made using the System Configuration Utility.

Now we get to the tedious part,:

If windows behaves itself then do the following

Restart MSConfig and select half of the disabled services and reboot

Is the problem still present ?

If Yes then deselect half of the services that you resumed and reboot

If no then select half of the remaining services and reboot

The intention here is to isolate the one service/driver that is causing the problem

Offline kls490

  • Sr. Member
  • ****
  • Posts: 209
  • Queen of the house
Re: Log-on issue with computer
« Reply #36 on: January 17, 2012, 11:49:25 PM »
Essexboy,

     I got to the end of Step 2 - and rebooted the computer.  The problem is still present.  I went as far as the first part of Step 3, since Windows did not "behave itself."  I re-activated the firewall until I hear back from you.  (Didn't think it would be a good idea to be without it during the wait).  Everything else is the way you told me to change it in Step 2.

One other note:  In Step 2, where you told me to Click Disable All, and then click <OK>, I received a message which read as follows:

An access denied error was returned while attempting to change a service.  You may need to log on using an Administrator account to make the changes.

I was logged on under the Windows DEFAULT Administrator account at the time.  ?????

What would you like me to do next?
« Last Edit: January 18, 2012, 12:10:49 AM by spc3rd »
kls490

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Log-on issue with computer
« Reply #37 on: January 18, 2012, 03:15:55 PM »
Bear with me whilst I chat with some techs

Offline kls490

  • Sr. Member
  • ****
  • Posts: 209
  • Queen of the house
Re: Log-on issue with computer
« Reply #38 on: January 19, 2012, 11:39:02 AM »
O.k.

One other note...in re-checking the Event Viewer SYSTEM log again, I have noticed a change.  At each log-on time, there are now only 2 error messages + 1 warning message shown.  I have uploaded a screenshot of one of the messages for your review.  The 2nd error message is still the same as before (the one about the transport not initializing the addresses).  [Unable to upload a screenshot of the other message as I keep getting a file too large message here].

« Last Edit: January 19, 2012, 12:07:12 PM by spc3rd »
kls490

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Log-on issue with computer
« Reply #39 on: January 19, 2012, 01:09:30 PM »
Lets have a proper look at them using VEW


1. Please download the Event Viewer Tool by Vino Rosso http://images.malwareremoval.com/vino/VEW.exe and save it to your Desktop:
2. Right-click VEW.exe and Run AS Administrator
3. Under 'Select log to query', select:
* System
4. Under 'Select type to list', select:
* Error
* Warning


Then use the 'Number of events' as follows:

1. Click the radio button for 'Number of events'
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.


Please post the Output log in your next reply then repeat but select Application.

Offline kls490

  • Sr. Member
  • ****
  • Posts: 209
  • Queen of the house
Re: Log-on issue with computer
« Reply #40 on: January 19, 2012, 01:36:37 PM »
Here is the first log, essexboy.

kls490

Offline kls490

  • Sr. Member
  • ****
  • Posts: 209
  • Queen of the house
Re: Log-on issue with computer
« Reply #41 on: January 19, 2012, 01:39:15 PM »
Here is the second log.

kls490

Offline essexboy

  • Malware removal instructor
  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 40589
  • Dragons by Sasha
    • Malware fixes
Re: Log-on issue with computer
« Reply #42 on: January 19, 2012, 01:46:12 PM »
Quote
This problem can occur if the File and Print Service component was not selected during the initial setup of the server or it has been deselected. When this occurs, the Server Service does not bind to the NetBIOS interface. A Windows-based computer which becomes a backup browser and does not have File and Print Sharing enabled is unable to share out the browse list to clients. Any computer that is to be included in the browse list must also have File and Print Sharing enabled.

To work around this problem, enable File and Printer Sharing on Windows domain controllers and any computer that is listed in the browse list.
This is the MS answer to the netbios error

The other errors are being generated by McAfee !!

So could you run a fresh OTL and I will delete all the McAfee I can find

Offline kls490

  • Sr. Member
  • ****
  • Posts: 209
  • Queen of the house
Re: Log-on issue with computer
« Reply #43 on: January 19, 2012, 01:48:37 PM »
O.k...I'll start on that now.
kls490

Offline kls490

  • Sr. Member
  • ****
  • Posts: 209
  • Queen of the house
Re: Log-on issue with computer
« Reply #44 on: January 19, 2012, 01:55:13 PM »
essexboy...

     Forgot to ask...do you want me to copy and paste that same text shown in your post on page 1 again before running OTL?
kls490