my computer came with the microsoft office (full version trial) and click to run microsoft office starter pre-installed. When the trial version of office ran out I uninstalled it and just kept using the starter version. I don't recall if I ever printed from the full version during the trial period. I have a samsung RV511 laptop win 7 64bit service pack 1, 4meg RAM..My printer is networked on a desktop running xp sp3 that I print to via my wiifi connection on the laptop. I have a very vanilla setup on my avast free, so I just can't imagine what might be different about my config. I wonder if the networked printer might be what's unique??
Thanks for the input.
One difference is the fact that you had a full version of office at one point. Not sure what that would effect, but it is a difference.
I also wonder if having it go through an XP machine to print may make a difference. We have two printers - one networked and one hard wired to desktop, but on the laptop with the exact issue, it is networked for both printers. I don't suspect a network configuration error there, as everything other than the Click to Run products prints without issue. I also have a basically default set up for avast, so I suspect any difference would be outside of that.... But, just to clarify, do you have all shields running? And the auto sandbox?
For now, we are running avast with the Expert Setting in the Behavior Shield slightly changed by unchecking the 'Monitor the system for unauthorized modifications' box. Perhaps leaves us a small amount unprotected, but all the other shields are fully running, so we still have a reasonable amount of protection... And we can print from Office Starter now....
If anyone cares, the auto sandbox disabling did not make a difference. It was set up to Ask, but it never brought up a dialogue box about the printing, and even disabling it made no difference as far as allowing printing. The only work around I have found is the behavior shield mentioned above....
Again, thanks for posting. I know I could just switch to MSE, but I have used avast for about 7 years and do like it. I also know I could simply switch to Open Office.... But by switching, that would be like giving up, which I really am not ready to do yet.