Author Topic: Can't PRINT ms word doc's while avast is running.  (Read 11027 times)

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Offline 101010101010101 0101010101

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Can't PRINT ms word doc's while avast is running.
« on: January 22, 2012, 11:54:19 AM »
I can't print ms word documents until I disable avast then they print just fine.

Any suggestions about this issue so every time I want to print a word document I don't have to temporarily disable avast?

Thanks!!
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Re: Can't PRINT ms word doc's while avast is running.
« Reply #1 on: January 22, 2012, 12:00:55 PM »
may I call you just "101" ?  ;)

as to your issue, that's completely weird, are you using a networked printer (plugged to your router)? if so the firewall in AIS might block it, may be check this.
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Re: Can't PRINT ms word doc's while avast is running.
« Reply #2 on: January 22, 2012, 12:05:25 PM »
may I call you just "101" ?  ;)

as to your issue, that's completely weird, are you using a networked printer (plugged to your router)? if so the firewall in AIS might block it, may be check this.

My all in one is plugged directly into my computer via usb cable.

Yes you may call me 101 ;)
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Offline bob3160

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Re: Can't PRINT ms word doc's while avast is running.
« Reply #3 on: January 22, 2012, 12:09:48 PM »
Which version of Office are you running ???
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Re: Can't PRINT ms word doc's while avast is running.
« Reply #4 on: January 22, 2012, 12:11:06 PM »
ok then more troubleshooting is needed, try to deactivate the behavior shield, and if that's not enough, uninstall it (just the component) to get rid of the driver, then reboot and try again to print while AIS is active.
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Re: Can't PRINT ms word doc's while avast is running.
« Reply #5 on: January 22, 2012, 12:14:45 PM »
Which version of Office are you running ???

microsoft starter 2010 ( free ms word provided by ms )
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Re: Can't PRINT ms word doc's while avast is running.
« Reply #6 on: January 22, 2012, 12:18:33 PM »
ok then more troubleshooting is needed, try to deactivate the behavior shield, and if that's not enough, uninstall it (just the component) to get rid of the driver, then reboot and try again to print while AIS is active.

I turned off the behavior shield and successfully printed a word doc,,,then I turned it back on and could still print the same doc!! lol,,now what?
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Re: Can't PRINT ms word doc's while avast is running.
« Reply #7 on: January 22, 2012, 12:19:01 PM »
yeah just thinking a better option might be to add both MS word and your printer drivers to the list of trusted stuff in the behavior shield options.
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Re: Can't PRINT ms word doc's while avast is running.
« Reply #8 on: January 22, 2012, 12:20:01 PM »
Which version of Office are you running ???

microsoft starter 2010 ( free ms word provided by ms )
Then it's probably related to the following:
http://forum.avast.com/index.php?topic=91965.0
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Re: Can't PRINT ms word doc's while avast is running.
« Reply #9 on: January 22, 2012, 12:20:53 PM »
ok then more troubleshooting is needed, try to deactivate the behavior shield, and if that's not enough, uninstall it (just the component) to get rid of the driver, then reboot and try again to print while AIS is active.

I turned off the behavior shield and successfully printed a word doc,,,then I turned it back on and could still print the same doc!! lol,,now what?

lol ok :D this at least proves that the behavior shield is messing somehow... wouldn't mind an Avast team dev to post here now ;)
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Re: Can't PRINT ms word doc's while avast is running.
« Reply #10 on: January 22, 2012, 12:25:31 PM »
ok then more troubleshooting is needed, try to deactivate the behavior shield, and if that's not enough, uninstall it (just the component) to get rid of the driver, then reboot and try again to print while AIS is active.

I turned off the behavior shield and successfully printed a word doc,,,then I turned it back on and could still print the same doc!! lol,,now what?

lol ok :D this at least proves that the behavior shield is messing somehow... wouldn't mind an Avast team dev to post here now ;)

I've already requested that for the other thread but haven't seen any reply from Avast.  :'(
« Last Edit: January 22, 2012, 12:27:53 PM by bob3160 »
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Re: Can't PRINT ms word doc's while avast is running.
« Reply #11 on: January 22, 2012, 12:27:17 PM »
Which version of Office are you running ???

microsoft starter 2010 ( free ms word provided by ms )
Then it's probably related to the following:
http://forum.avast.com/index.php?topic=91965.0

just went through that thread very quickly... can't think why anyone there suggested a firewall issue in the first place (as long as the printer isn't networked), and it turns out there that the OP found out something quite similar to what I suggested today: the behavior shield is the culprit (again ;) )
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Re: Can't PRINT ms word doc's while avast is running.
« Reply #12 on: January 22, 2012, 12:30:35 PM »
Which version of Office are you running ???

microsoft starter 2010 ( free ms word provided by ms )
Then it's probably related to the following:
http://forum.avast.com/index.php?topic=91965.0

just went through that thread very quickly... can't think why anyone there suggested a firewall issue in the first place (as long as the printer isn't networked), and it turns out there that the OP found out something quite similar to what I suggested today: the behavior shield is the culprit (again ;) )

I am reading that thread now and it's INSANE!! lol I hope my thread does not end up like that one!! Jeeez
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Re: Can't PRINT ms word doc's while avast is running.
« Reply #13 on: January 22, 2012, 12:32:02 PM »
yeah it seems that the topic was already pretty hot on the forums, and I had no idea ;D
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Re: Can't PRINT ms word doc's while avast is running.
« Reply #14 on: January 22, 2012, 12:40:04 PM »
@ 101,
See if pausing the behavior shield will allow you to print ???
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