Thanks for the prompt reply Eddy. I had already suggested that a Win98 reinstall would be a logical next step but I don’t think she is too confident about doing that, or a repair, especially when all major apps are currently working OK.
She’s a novice (though a very bright one) but she’s 120 miles away and would have to do the thing on her own. Tough call, as she has no manufactures system image CD, just an OEM Win98 one.
I’m assuming you are suggesting that some system file is missing that the Avast installer calls on to run the install? Would that be because whatever Avast is written in is missing a runtime file or something similar – as in VB or JavaVM? Out of general interest, what is Avast written in? (Not that I can remember much about programming, these days!!)
I’m pretty sure she won’t want to re-install so has anyone got any other ideas before we give up?
Thanks,
Steve