Author Topic: Virus/Program update error  (Read 2446 times)

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Offline wiugrad2010

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Virus/Program update error
« on: January 29, 2012, 06:33:32 PM »
I have used avast for a long time on my personal computers as well as putting it on family members computers. Recently, a friend from work asked me to work on their computer and put a good antivirus on the machine. Naturally, I chose to use avast. Well ever since I downloaded and installed the program I get an error on update. I choose to manually update both the definitions as well as the program and the update times out after 1 second stating "Last encountered error: The package is broken, total time: 1s". Please help. I have tried uninstalling and reinstalling to no avail. Thanks in advance.

Offline Pondus

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Re: Virus/Program update error
« Reply #1 on: January 29, 2012, 09:38:53 PM »
what AV was installed before avast ?
was it uninstalled before installing avast ?
did you use a removal tool to clear any leftover files ?

Offline wiugrad2010

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Re: Virus/Program update error
« Reply #2 on: January 29, 2012, 09:39:05 PM »
I dont know if this will help but, I also am unable to run updates on WIN7. I get an error when searching for the updates. Any help would be much appreciated.

Offline wiugrad2010

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Re: Virus/Program update error
« Reply #3 on: January 29, 2012, 09:40:05 PM »
what AV was installed before avast ?
was it uninstalled before installing avast ?
did you use a removal tool to clear any leftover files ?

I uninstalled Norton which was preloaded on the computer. I did not us a removal tool to clear any leftovers. Then I installed avast.

Offline Pondus

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Re: Virus/Program update error
« Reply #4 on: January 29, 2012, 09:49:52 PM »
Quote
. I did not us a removal tool to clear any leftovers.

run it, reboot and try again....Norton leftovers can be a pain in the rear

Uninstallers – Security Software
http://singularlabs.com/uninstallers/security-software/

Offline wiugrad2010

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Re: Virus/Program update error
« Reply #5 on: February 03, 2012, 04:24:30 PM »
Thank you Pondus, I was able to get it to work after running the installation program, and running ccleaner. I never had this error before and I have put avast on many a family's computer.