11.2 update

[harrisonh]

I am getting a message that avast! was not updated and to report errors

SI 0x 0000 0005
ST 0X 0000 0005
LE 0x 0000 0000

What should I do. Should I uninstall and reinstall? Is everything OK?

[Vlk]

Is this from vpsupd.exe?
Why don't you use the built-in updater instead?

[harrisonh]

thanks for your quick response. I usually let avast! schedule my updates for me. I believe that will put less stress on your servers. However for several days now, I have been getting messages that avast was not able to be updated. this is why I manually went to the download updates page.

YES, it was from Is this from vpsupd.exe

Do you have any suggestions?

[Vlk]

OK, thanks for the explanation.
Please post the tail of the file <avast>\setup\setup.log.

It's strange that avast refused to update, we haven't had any server-down reports lately...


BTW 5 means access denied.

[harrisonh]

I still get the message "An error has occured while attempting to update!" It then gives me a time which I assume is length of attemt to connect to server and what I assume is a server name and address.

You asked me to post the tail of <avast>\setup\setup.log
how do I do that?
I did a windows explorer
search for a file named that and got no results

[Eddy]

With a default installation of avast the file will be in:
c:\program files\alwil software\avast4\data\log

Open it in a textediter and copy paste the tail here.

[Vlk]

Open the file setup.log (e.g. in Notepad) that's in the setup subfolder of avast.
Scroll to the end and post the last part (separated by a blank line)

[Vlk]

The version in the setup folder folder is more verbose than the one in the log folder. Please post an excerpt from the one from the setup folder.

[harrisonh]

Not sure how much is the tail, but I am attatching the contents of setup log

[Vlk]

Hmm, it seems it really can't access the web servers.

Can you e.g. access the following file in your browser: http://download8.avast.com/iavs4x/servers.def ?

How do you connect to the Internet?

Thanks
Vlk

[harrisonh]

Yes, I see it.

I am currently connected via wireless to a mid speed server. Right now I am at the liabray, but I recieved the same could not connect message at work. There IS a proxy in both place. I am using Win XP home SP2, IE6. I have zone alarm as my firewall and am willing to turn it off. I DID turn it off at work for a few attempts, but today it was on.

[Vlk]

You may try to set up the proxy settings manually (instead of using "Autodetect" - which is the default).
avast -> Settings -> Updates (Basic) -> Details -> Proxy.


Thanks
Vlk

[harrisonh]

in settinngs the only choice is chest and smtp

[igor]

That's rather strange... could you post a screenshot?